WI3648995

1

High School Diploma/GED

High School Diploma/GED Equivalent

$23 + hourly

Unspecified

40

JOB REQUIREMENTS: Job Description Pay: \$23 per hour At Great Wolf,
thePublic Area Supervisorbrings joy to families through active
involvement in daily housekeeping and lodge operations. This leadership
role is critical in executing on business requirements, supporting the
housekeeping team, and interacting with guest and pack members to
enhance their experience and maximize profitability. Essential Duties &
Responsibilities Supervises daily public area operations to ensure
cleanliness of public areas to lodge standards and ensures completion of
daily tasks and assignments Ensures all public space, storage, back of
house areas, are safe, clean, and organized; and closets are properly
inventoried and stocked for each shift. Schedules daily assignments,
daily and weekly projects, and optimizes staff to ensure lodge
cleanliness, proper floor care, carpet-cleaning projects. Provides
coaching, encouragement, and recognition to pack members regularly
Understands and champions Great Wolf policies and procedures, and
collaborates with Department and Lodge leadership in performance
management of the department and its Pack Members Responds to pack/guest
concerns or requests and escalates to leadership or other departments as
appropriate Understands and participates in scheduling of staff,
execution of labor management and forecasting Conducts daily stand up
meetings with Housekeeping pack to prioritize the day and facilitates
feedback from Pack Members Monitors performance of staff, providing real
time feedback and coaching Participates in recruitment and selection of
talent for the housekeeping tea Partners with department leaders to
develop and execute action plans related to guest service and Pack
Member engagement measured through NPS and eNP Participates with
leadership in pack performance management including; employee reviews,
corrective action, investigations, conflict resolution, etc. Maintains
quality of operation by ensuring service excellence, ensuring adequate
inventory levels, and operational equipment by troubleshooting,
maintenance, and/or calling for repair Assists in developing,
implementing, and monitoring programs ensuring a safe facility that
complies with all appropriate regulations-Ergonomics, Emergency
Responses, Injury and Illness Prevention, and Hazard Communications
Programs Required Qualifications & Skills High School diploma or GED
Previous experience with janitorial, laundry, housekeeping, or similar
experience Experience and basic knowledge of Microsoft Office and
general software systems Demonstrated customer service, conflict
resolution, employee engagement, retention and team building skills
Proficient in both written and spoken English Ability to work flexible
schedule including nights, weekends, holidays as needed Desired
Qualifications & Traits Previous experience in a leadership/supervisory
capacity Previous cleaning experience at a high volume hotel or\... For
full info follow application link. \*\*\*\*\* APPLICATION INSTRUCTIONS:
Apply Online: ipc.us/t/AF4FCB92C7B9413D