at Apex Systems in Bloomington, Illinois, United States

Job Description

Job#: 2069913

Job Description:

IT Support Tech I

Onsite-Bloomington, IL

Hourly Range:

$17 - $21

The Field Support Tech I will provide technical support to the end users in regards to all desktops, laptops, basic troubleshooting telephony & network support. In addition, the incumbent ensures the technology is capable of performing all internal and client-driven projects successfully. A key component of this position is to relay information to both corporate and local personnel of any challenges or issues that arise.

Essential Functions and Responsibilities:

• Provide second tier hardware support such as troubleshooting PCs, replacing and troubleshooting internal PC and laptop components, monitors, keyboards and other hardware items.
• Provide second tier software troubleshooting and support such as conducting investigations on software issues, task sequencing and endpoint management through Azure Endpoint manager.
• Provide second tier network support such as troubleshooting connectivity issues.
• Perform special projects such as late night application deployments system upgrades and installation of new hardware.
• Provide second tier telephony support such as replacing CISCO phones, and local assistance with various peripherals.
• Track the inventory of Desktop hardware, laptops, desktop peripherals, desktop phones, cords, cables and other IT supplies. Use assigned asset management software to label, track and inventory all on site hardware.
• Racking and cabling of servers and networking hardware in remote center server rooms.
• Manage machines and users in active directory.
• Provide Audit support for both internal and client audits.
• Provide front line customer service to internal employees and act as a central point of contact between IT resources and Operations.

The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.

Minimum Job Requirements (Education, Experience, Skills):

• High school diploma and at least one year relevant technical support experience.
• Microsoft Certified Professional, A+ certification, or Network + certification is preferred.
• Experience troubleshooting and supporting a Citrix environment preferred.
• Experience with active directory and troubleshooting network / server issues preferred.
• Experience working with Microsoft Azure preferred.
• Experience with Cisco telephone systems preferred.
• Demonstrated proficiency with Microsoft Office products is required.
• Possess strong customer service, organizational and prioritization skills.
• Demonstrated strong written, interpersonal and verbal communication skills.
• Demonstrated ability to handle multiple tasks with attention to detail and meet deadlines simultaneously.
• Exceptional interpersonal skills (negotiation, team-building, positive thinking, can-do attitude and job flexibility).

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.