Lead Engineer, Technical Service

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.  Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

Responsibilities

• 修理センター（大阪）にて日本全国から集まる顧客修理依頼品の社内修理および現地での出張修理（関西に限らず関東、中四国へも行く可能性あり）
• サービスを円滑に提供できるように営業部門、品質部門などと連携し協力を引き出す
• 修理部品の在庫予測を立案し、修理対応に支障が無いようにする
• 英文のサービスマニュアルを読解し、手順に定められた作業を実行する
• 製品改善の為に故障原因を追究し海外製造元へ品質改善の為の交渉を図る

Work Experience Preferred

• 優れたリーダーシップと組織管理スキル
• Excel、Word、Power Point等のPCスキル
• 医療機器業界でのメンテナンスの業務経験（あれば尚可）
• 現場担当者を巻き込んで（現場目線で）課題抽出を行う
• 関連部署との連携（協力要請）のため、効果的なコミュニケーションを行う

Education/Special Training Required

• ビジネスレベルの日本語／英語（推奨）
• コミニュケーション能力
• サービスビジネスにおけるプロセス改善スキル及びマネージメント能力

About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.