We are looking for a dedicated Help Desk Analyst I to join our team on a contract basis in Saint Augustine, Florida. In this role, you will provide essential technical support to end-users, ensuring smooth operation of hardware, software, and network systems. This position offers an opportunity to collaborate with IT team members and enhance your skills in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Deliver first-line technical support to users by troubleshooting and resolving basic hardware, software, and network-related issues.<br>• Manage and prioritize help desk tickets, ensuring efficient tracking and resolution of reported problems.<br>• Assist users with IT-related inquiries, providing clear guidance and promoting best practices.<br>• Escalate complex technical problems to higher-level support teams when necessary.<br>• Support the provisioning and deployment of new systems and technologies to meet organizational needs.<br>• Conduct routine maintenance and troubleshooting to optimize the performance of existing systems.<br>• Maintain detailed and accurate documentation of support requests, resolutions, and IT resources.<br>• Collaborate with IT team members to ensure seamless service delivery and effective problem-solving.<br>• Participate in ongoing training and skill development to stay updated with the latest technologies and industry standards.
<p>We are looking for a <strong>Technical Business Analyst</strong> to serve as the critical link between business needs and technical solutions. In this role, you'll work closely with product managers, engineers, and stakeholders to analyze requirements, define system functionality, and support the delivery of high-impact technology solutions. The ideal candidate brings a blend of analytical thinking, technical acumen, and communication skills to drive clarity and alignment across cross-functional teams.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Gather, document, and analyze business and technical requirements from stakeholders</li><li>Translate business needs into detailed functional and non-functional specifications</li><li>Collaborate with software developers, QA teams, and product owners to ensure accurate implementation</li><li>Assist in defining project scope, objectives, timelines, and success metrics</li><li>Create process flows, wireframes, and technical documentation as needed</li><li>Support data analysis, system integration efforts, and user acceptance testing (UAT)</li><li>Act as a liaison between business and technical teams, facilitating effective communication throughout the project lifecycle</li></ul><p><br></p>
We are looking for an experienced Business Analyst to join our team in Jacksonville, Florida. The ideal candidate will have a strong background in Oracle applications and technology, paired with excellent problem-solving skills and the ability to collaborate across departments. This role requires someone who can deliver innovative solutions to enhance business processes and support operational efficiency.<br><br>Responsibilities:<br>• Partner with organizational leaders to prioritize tasks, projects, and process improvements.<br>• Implement enhancements and changes to existing business processes to drive operational efficiency.<br>• Collaborate with internal teams and external vendors, both locally and globally, to optimize business systems.<br>• Analyze current and future business needs to develop solutions that integrate various operations seamlessly.<br>• Investigate user-reported issues and coordinate with support teams to resolve them effectively.<br>• Participate in audits and provide assistance as needed to ensure compliance.<br>• Manage Oracle Cloud integrations, including creating or modifying integrations based on business requirements.<br>• Utilize Oracle Fusion extensions to write or modify scripts and customize applications.<br>• Maintain and manage data tables and logic within Oracle environments to support business functions.<br>• Perform other duties as assigned to support the organization's objectives.
We are looking for an experienced EDI Analyst to join our team on a contract basis in Jacksonville, Florida. In this role, you will handle end-to-end EDI processes, ensuring seamless integration of customer data with internal systems. This is a fantastic opportunity to work alongside a highly skilled team, contributing to critical business functions in the retail industry.<br><br>Responsibilities:<br>• Oversee the complete mapping and integration of customer EDI data to internal standards using Sterling Integrator.<br>• Manage multiple trading partner relationships simultaneously, ensuring accurate and timely data exchange.<br>• Analyze and interpret business requirements to develop appropriate EDI solutions.<br>• Handle a variety of EDI transactions, including Purchase Orders (850), Invoices (810), Advance Ship Notices (856), and Remittance Advices (820).<br>• Collaborate with internal teams and external partners to troubleshoot and resolve EDI-related issues.<br>• Maintain and update EDI configurations to align with evolving customer needs.<br>• Monitor and optimize data workflows to improve efficiency and accuracy.<br>• Provide documentation and support for EDI processes and configurations.<br>• Ensure compliance with industry standards, including ANSI X12 and Applicability Statement 2 (AS2).
<p>We are seeking a <strong>Business Intelligence Analyst</strong> with strong experience in <strong>Power BI</strong> to join our data-driven team. In this role, you’ll play a key part in transforming raw data into actionable insights that drive strategic business decisions.</p><p><strong>What You’ll Do:</strong></p><ul><li>Design, build, and maintain interactive dashboards and reports using <strong>Power BI</strong></li><li>Work with stakeholders to understand reporting needs and translate them into visual data solutions</li><li>Perform data modeling and transformation using <strong>Power Query (M)</strong> and <strong>DAX</strong></li><li>Connect and integrate data from various sources including SQL databases, Excel, APIs, and cloud platforms</li><li>Analyze trends and provide actionable recommendations to improve business performance</li><li>Ensure data accuracy, consistency, and report performance</li></ul><p><br></p>
<p>We are seeking a results-driven <strong>SQL Developer</strong> with strong experience in <strong>Power BI</strong>, <strong>Microsoft Fabric</strong>, <strong>DAX</strong>, and <strong>Python</strong> to join our growing Data & Analytics team. This role is ideal for someone who excels at building scalable data solutions, delivering impactful business intelligence, and collaborating across teams to turn complex data into actionable insights.</p><p>As a key contributor, you'll work closely with data engineers, analysts, and stakeholders to design and develop advanced reporting and analytical tools that drive strategic decision-making.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, write, and optimize SQL queries and stored procedures for robust data retrieval and transformation</li><li>Build interactive dashboards and visual reports using <strong>Power BI</strong> and <strong>Microsoft Fabric</strong></li><li>Develop and maintain DAX calculations, measures, and KPIs for accurate performance reporting</li><li>Integrate Python scripts for advanced data modeling, automation, and ETL processes</li><li>Collaborate with business stakeholders to gather reporting requirements and translate them into technical solutions</li><li>Ensure data integrity, quality, and governance throughout the data lifecycle</li><li>Support ad-hoc analysis and performance tuning for BI and data services</li><li>Stay current on new tools and features in Power BI, Fabric, and Python ecosystems</li></ul><p><br></p>
