Job Information
Flowserve Corporation Senior, Field Service Engineer in Suzhou, China
Company Overview:
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally.
Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve’s culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve.
Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, and many other excellent benefits!
Role Summary:
As a Field Service Rep, you are responsible for coordinating with customers in field issues, warranty complaints and resolutions. You will carry out and support site commissioning, service and repair jobs at customer sites.
This position is located in Zhanjiang, Guangdong Province.
Responsibilities:
Order processing and acceptance
Prepare cost estimates minus discounts according to specifications
Schedule orders
Prepare quotations for standard products according to predefined lists
Read and evaluate customer specifications and customer requirement documents
Compile technical and commercial offer documents
Build and maintain strong customer relationships
Support customers during site visits
Process customer complaints
Find, develop and implement technical solutions for special problems
Coordinate with internal and external customers effectively
Establish safe and proper work area and follow all safety requirements
Perform in-house and on-site repairs and service activities
Provide technical support and training as needed
Other duties as assigned
Requirements:
Proficient in Microsoft Office, including Word
SAP knowledge in SD;MM;PP
Knowledge of AutoCAD, Solid Works or any technical drawing tools are a plus
Experience serving customers in oil & gas, power, chemical, water and other general industries
Ability to reprioritize daily while still producing deliverables
Willingness to travel as needed to customer sites
BS or BA Degree in relevant field and 5-7 years relevant experience
Preferred Skills/Experience:
Strong verbal and written communication skills
Organized and efficient
Able to work well with a team
Req ID : R-3694
Job Family Group : Operations
Job Family : OP Field Service
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.