The Genesys Analyst position has the responsibility and oversight for all aspects of Genesys Cloud CX’s implementation within the client and the integrations between Genesys Cloud and other contact center tools. This role is a key member of the technology team that enables Genesys to maximize individual, team, and organizational productivity by addressing contact center business requirements and providing direction and advice on how to further utilize its capabilities. <br> <br> ESSENTIAL DUTIES AND RESPONSIBILITIES: <br> • Lead development and deployment of omnichannel (IVR, Chat, Chatbot, email) flows within Genesys Cloud Architect. Lead deployment of other Genesys modules such as Voice-of-Customer surveys and Knowledge Center, including coordinating and driving execution with other IT teams and vendors. • Analyze business requirements, provide time estimates, document design, perform system configuration and/or development, and support production deployment. • Collaborate with the API and Data Engineering teams to ensure rich data integration functionality, using approved REST APIs for data access. • Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner. Coordinate with Genesys, internal technical teams, and other staff as necessary to resolve project issues or production incidents with Genesys solution and related applications. Apply SRE (site reliability) best practices for the entire tool platform and ensure HA (high availability) status. • Perform other duties as assigned by leadership <br> <br> EDUCATION AND/OR EXPERIENCE: <br> Bachelor’s degree (in CS, MIS, information technology, or related field of study; plus five (5) years of progressively responsible related technical experience; or equivalent combination of education and/or experience. <br> Hands-on experience leveraging Genesys Cloud CX Architect for IVR development and AI technologies. <br> Software development experience with familiarity with source code control/GitHub and Genesys Terraform/CX as Code. <br> Design, development, and support experience with other Genesys Cloud CX capabilities, such as call recording, transcripts, Knowledge Center, Voice-of-Customer Surveys, and reporting <br> Experience in consuming RESTful APIs for data integration and understanding of authentication methodologies (Oauth, SAML). <br> Prior experience in an Agile environment preferred. <br> <br> CERTIFICATES, LICENSES, detail oriented DESIGNATIONS: Required: Genesys Cloud CX: Developer Certification [GCX-GCD] <br> <br> <br> KNOWLEDGE, SKILLS AND ABILITIES: • Excellent hand-on knowledge of Genesys Cloud CX capabilities, architecture, design tools, testing practices, and monitoring tools. • Ability to troubleshoot telephony integration deployments, including media, CTI, Call Event-related issues. • Broad knowledge of information technology functions and disciplines, including but not limited to, architecture, data management, operations, security and business analysis.
We are seeking a highly skilled and motivated Senior Financial Analyst to join our Development Division. In this key role, you will be responsible for analyzing monthly financial statements, assisting in budgeting and forecasting processes, and presenting financial results to senior management. Your expertise in financial analysis and strategic insights will play a crucial role in driving informed decision-making, ensuring accurate financial reporting, and optimizing the financial performance of the development division.<br><br>Key Responsibilities:<br><br>Monthly Financial Statement Analysis:<br><br>Prepare, review, and analyze monthly financial statements and performance reports for the Development Division.<br><br>Identify variances between actual and budgeted financials, and provide detailed explanations and recommendations for corrective actions.<br><br>Conduct thorough analysis of income statements, balance sheets, and cash flow reports to assess financial performance and trends.<br><br>Collaborate with cross-functional teams to ensure financial data is accurate and aligns with operational results.<br><br>Budgeting & Forecasting:<br><br>Lead the budgeting and forecasting process for the Development Division, collaborating with department heads to gather inputs and establish financial targets.<br><br>Develop and maintain detailed financial models to project future performance, identify potential risks, and optimize financial outcomes.<br><br>Provide periodic updates on forecasted performance versus actuals, offering insights on variances and potential impacts on overall financial results.<br><br>Financial Reporting & Presentation:<br><br>Prepare comprehensive financial reports for senior management, including monthly, quarterly, and annual financial results.<br><br>Present financial data and performance metrics to leadership teams, offering actionable insights to support business decisions.<br><br>Develop executive-level presentations that clearly communicate financial performance, forecasts, and strategic recommendations.<br><br>Cost Control & Efficiency Improvement:<br><br>Monitor and analyze cost structures within the Development Division to identify opportunities for cost optimization and efficiency improvements.<br><br>Recommend strategies to reduce financial risk and ensure the division operates within budget while meeting development goals.<br><br>Implement best practices for financial management and controls.<br><br>Ad-Hoc Analysis & Strategic Support:<br><br>Provide ad-hoc financial analysis and decision support as needed for strategic initiatives, capital projects, or new business opportunities.<br><br>Support the finance team in preparing financial models for development projects, ensuring alignment with the company’s long-term objectives.<br><br>Assist with the preparation of presentations for board meetings and investor relations as required.<br><br>Collaboration & Stakeholder Management:<br><br>Build strong relationships with key stakeholders in the Development Division and other departments to understand business needs and financial requirements.<br><br>Serve as a trusted advisor to senior management and department leaders, providing actionable financial insights to support their decision-making.<br><br>Ensure alignment between financial goals and operational activities, driving the successful execution of strategic initiatives.
We are looking for a skilled Business Analyst to join our team on a long-term contract basis in West Des Moines, Iowa. In this role, you will be responsible for gathering and analyzing business requirements, collaborating with stakeholders, and supporting the development team throughout the product lifecycle. This is an excellent opportunity to contribute to impactful projects and work with dynamic teams in a focused and organized environment.<br><br>Responsibilities:<br>• Collaborate with stakeholders to gather and define technical and business requirements for small to medium-scale projects.<br>• Document and maintain detailed data processes and system specifications to ensure clear communication.<br>• Support software development practices, including writing user stories and utilizing Agile tools such as JIRA.<br>• Coordinate and manage project tasks, ensuring timely delivery and alignment with business goals.<br>• Analyze existing business processes and identify areas for improvement through gap analysis.<br>• Provide ongoing project documentation and reporting to stakeholders.<br>• Facilitate communication between internal teams and external third parties to achieve project objectives.<br>• Assist with the development and implementation of software solutions, including life insurance and annuity-related systems.<br>• Perform other duties as assigned to meet organizational needs.
We are looking for a skilled Business Analyst with a focus on digital projects to join our team in West Des Moines, Iowa. This is a long-term contract position with the potential for conversion to a permanent role. The ideal candidate will bring expertise in UI/UX design and excel at collaborating with cross-functional teams, including Sales, Marketing, and Product, to support the Digital Portal Team.<br><br>Responsibilities:<br>• Analyze and document business requirements to ensure alignment with project goals and stakeholder needs.<br>• Collaborate with cross-functional teams, including Sales, Marketing, and Product, to deliver effective digital solutions.<br>• Support the development and enhancement of client-facing digital portals with a focus on UI/UX improvements.<br>• Conduct gap analyses to identify areas for process optimization and recommend actionable solutions.<br>• Manage multiple projects simultaneously, adapting to shifting priorities and deadlines.<br>• Facilitate communication between technical teams and business stakeholders to ensure clear understanding of deliverables.<br>• Create and maintain detailed documentation, including business requirement documents and process workflows.<br>• Utilize tools such as Atlassian Jira to track project progress and manage tasks effectively.<br>• Participate in Agile Scrum ceremonies to support iterative project development.<br>• Conduct AB testing to validate digital solutions and ensure optimal user experiences.
<p>Must be eligible to work in the United States</p><p>Sponsorship not available</p><p>Hybrid: 2-3 days/onsite in Des Moines, IA</p><p><br></p><p>Looking to take your SAP career to the next level?! Come join our dynamic clients thriving team as a SAP FICO/ SAP S/4HANA Analyst! In this role, you'll play a pivotal role in maintaining and enhancing cutting-edge processes within an advanced SAP S/4HANA ERP environment. This is your chance to be part of a talented team of accounting, finance, SAP security, and basis professionals, translating complex business challenges into efficient, streamlined solutions.</p><p><br></p><p>As the SAP FICO/SAP S/4HANA Analyst, here’s how you’ll make an impact:</p><ul><li>Configure and support key financial processes in SAP FICO while maintaining a deep understanding of SAP S/4HANA workstreams.</li><li>Drive process improvements by identifying gaps, optimizing system functionalities, and documenting scalable solutions.</li><li>Lead the design, testing, and implementation of financial solutions to advance business performance.</li><li>Build and maintain critical master data, such as General Ledger (GL) accounts, profit centers, and other key financial data values.</li><li>Improve user experiences by developing intuitive tools and robust enhancements that promote adoption.</li><li>Address urgent, complex issues while managing a variety of business-sensitive priorities.</li></ul><p>For immediate and confidential consideration, send a current resume to Kristen Lee on LinkedIn or apply directly to this posting today! </p><p><br></p><p>Here, your contributions will not go unnoticed. This is your opportunity to drive impactful change in a forward-thinking team that values your technical insights and supports your career goals. You’ll enjoy a competitive compensation package paired with growth opportunities designed to help you excel in your field.</p><p><br></p><p>If you’re ready to leverage your expertise in SAP FICO and S/4HANA, and grow in a collaborative, tech-forward environment, apply today! </p>
<p>We are looking for a detail-oriented Accounts Payable Analyst to join our team in Ankeny, Iowa. In this role, you will handle essential financial processes, including verifying invoices, reconciling accounts, and ensuring accurate payment to vendors. This position is ideal for someone who is organized, trustworthy, and has a strong aptitude for working with numbers.</p><p><br></p><p>Responsibilities:</p><p>• Review and verify invoices and expense reports to ensure accuracy and compliance with company policies.</p><p>• Reconcile account balances and financial reports to maintain up-to-date and accurate records.</p><p>• Process vendor payments, including verifying federal ID numbers and resolving discrepancies.</p><p>• Identify opportunities for discounts, issue purchase order amendments, and manage stop-payment orders as necessary.</p><p>• Assist with maintaining accounting ledgers by reconciling monthly statements and transactions.</p><p>• Manage petty cash, including recording entries and verifying documentation.</p><p>• Prepare and report sales tax based on paid invoices.</p><p>• Support annual 1099 form preparation and ensure compliance with tax regulations.</p><p>• Perform credit card reconciliations and ensure accurate recording of transactions.</p><p>• Address other related duties as assigned to support the accounting department.</p><p><br></p><p>If you are looking for a family-friendly environment that provides a work/life balance and growth opportunities then you don't want to miss out on this opportunity! </p>
<p>TITLE: Agile Business Analyst / Scrum Master IOWA ONLY</p><p>LOCATION: REMOTE BUT ONLY FOR IOWA RESIDENTS!!! IOWA ZIP CODE REQUIRED. </p><p><br></p><p> ***Salary: UP TO $100K + EXCEPTIONAL BENEFITS</p><p>Work as an Agile BA and get to do Scrum Master responsibilities as well! MOVE your career forward and get to work with FUN & Awesome Dev Teams in a REMOTE team environment! </p><p> *** For immediate and confidential consideration, please send a message to CARRIE DANGER, SVP on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. *** </p><p><br></p><p>CAN BE 100% REMOTE BUT ONLY IF YOU HAVE AN IOWA ZIP CODE FOR TAX PURPOSES. IOWA RESIDENTS WITH IOWA ZIP CODES ONLY CAN BE HIRED! YOU CANNOT LIVE IN A DIFFERENT STATE, MUST BE IOWA TO GET PAID. </p><p>Agile Business Analyst / Scrum Master, work closely with Developers and work on web based applications.</p><p><br></p><p>WHAT YOU WILL NEED TO BE CONSIDERED:</p><p><br></p><p>* IOWA RESIDENT ! </p><p><br></p><p>* Experience gathering business and technical requirements on complex technical and software / Web Applications development projects.</p><p><br></p><p>* Agile Project development experience </p><p><br></p><p>* Strong analytical skills ! </p><p><br></p><p>* MUST HAVE EXPERIENCE WITH WEB APPLICATIONS AND THE ABILITY TO MAKE SUGGESTIONS LIKE A PSEUDO PRODUCT MANAGER, ON WHAT THE BUSINESS IS LOOKING FOR! </p><p><br></p><p>* Experience working with Web applications AND / OR Web APi’s !!! AND</p><p><br></p><p>* Scrum Master experience is a plus: light experience leading Stand-Ups, Kick-Off’s, Deliverables, & Retroactives !</p><p><br></p><p>* Some experience managing / coordinating projects.</p><p><br></p><p>* Experience working on projects during full software development life cycle.</p><p><br></p><p>* Experience working with Developers AND making suggestions on projects and applications.</p><p>* Experience working with JIRA, Confluence, </p><p>* Demonstrated understanding of the testing process and the ability to write test plans is a plus!</p><p>* Ability to become a SME on the business and Web applications. </p><p><br></p><p>Salaried Position up to $100K -105K. For immediate and confidential consideration on this Agile Business Analyst opportunity, it is best to contact me directly, Carrie Danger, SVP Permanent Placement Team, Iowa Region at My Direct Office #: 515-259-6087 or Cell: 515-991-0863, and email resume CONFIDENTIALLY & directly to me. Please find my email address / contact Information on my LinkedIN profile. You may also ONE CLICK APPLY on our Robert Half Website.</p><p><br></p><p>Please be assured that your resume will not be submitted to any client companies without your direct permission. Our fees are paid by our client employers, never any fees to you, our candidates. If you’re simply curious for more details, please feel free to email me directly for details and just inquire for More Information!!</p>
<p>ATTENTION SOFTWARE ENGINEERS READY FOR THE NEXT BIG STEP: YOUR PATH TO ARCHITECTURE IS HERE!</p><p><br></p><p>Located in the heart of Des Moines, Iowa, our client is a vibrant and rapidly growing company that thrives on the edge of technology - from the cloud to a modern tech stack. As they step into an exciting period of tech modernizations and cloud transformation, we invite you to take the next level in your career as a Solutions Architect by joining their dynamic team!</p><p><br></p><p>We're not just offering a job, but a game-changing career leap that involves shaping integral IT strategies and creating compelling solutions.</p><p><br></p><p>As the Solutions Architect, you'll bridge cutting-edge technology with business needs, complemented by your tech leadership to mentor and inspire development teams. In this tole, you will have the opportunity to create the blueprints of success, pushing boundaries and creating an architectural landscape that resonates with your innovative solutions.</p><p><br></p><p><br></p>
We are looking for an experienced ERP Implementation Project Manager to lead critical initiatives in Des Moines, Iowa. This long-term contract position is ideal for a proactive leader with a strong background in ERP systems and regulated industries. If you thrive in fast-paced environments and excel at managing cross-functional teams, we encourage you to apply.<br><br>Responsibilities:<br>• Oversee all aspects of the ERP implementation project, ensuring it stays on schedule and within scope.<br>• Act as the primary liaison between the client and the ERP vendor, addressing issues and escalating concerns as needed.<br>• Maintain comprehensive project documentation to track progress and ensure accountability.<br>• Coordinate with internal teams to meet deliverables and align with project goals.<br>• Conduct regular meetings to update stakeholders and manage expectations.<br>• Implement quality control measures to test and validate existing systems and processes.<br>• Manage multiple workstreams within mid-sized organizations, ensuring seamless execution.<br>• Lead cross-functional teams, fostering collaboration and driving results.<br>• Showcase previous project management experience during client and team interactions.<br>• Ensure compliance with industry regulations and standards throughout the project lifecycle.
We are looking for a skilled IT Project Manager with expertise in derivatives trading to join our team in West Des Moines, Iowa. In this long-term contract role, you will lead and coordinate complex projects, ensuring alignment with organizational goals while driving efficiency and mitigating risks. This position requires an individual with a strong background in Agile project management and experience managing multiple teams to deliver exceptional results.<br><br>Responsibilities:<br>• Oversee and manage projects related to derivatives trading, including defining scope, solution approaches, and work estimates.<br>• Coordinate project priorities to align with the organization’s strategic objectives and business needs.<br>• Identify project interdependencies and proactively address risks to ensure seamless execution.<br>• Develop detailed project plans, establish key milestones, and track progress to meet deadlines.<br>• Lead initiatives involving data ingestion, data warehousing, and reporting systems.<br>• Utilize Agile methodologies to manage multiple teams and ensure collaborative execution of work.<br>• Facilitate the launch of projects by updating problem statements, objectives, and determining timeline estimates.<br>• Solve complex problems logically and implement effective solutions.<br>• Monitor budgets and ensure adherence to financial guidelines while managing change processes.<br>• Drive stakeholder communication and ensure transparency throughout the project lifecycle.
<p>We are looking for a skilled Technical Service Engineer to join our team in Johnston-Grimes, Iowa. This is a long-term contract position in the chemicals manufacturing industry, where you will play a critical role in maintaining and troubleshooting industrial equipment at a highly automated packaging and distribution facility. Your expertise will contribute to ensuring system reliability, supporting safety initiatives, and driving continuous improvement projects.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve issues with conveyors, robotics, autonomous vehicles, sorters, and barcode scanners to ensure smooth operations.</p><p>• Perform preventative maintenance tasks during slower operational periods to maintain equipment functionality.</p><p>• Analyze system performance and provide feedback on downtime, quality, and areas for improvement.</p><p>• Design, build, and assemble tools, fixtures, and equipment to support continuous improvement efforts.</p><p>• Support the documentation and implementation of safety programs to uphold a strong safety culture.</p><p>• Troubleshoot mechanical, electrical, pneumatic, and control systems to minimize disruptions.</p><p>• Collaborate on system enhancements and upgrades to optimize facility performance.</p><p>• Assist with programming and configuration of control systems and related equipment.</p><p>• Utilize tracking systems to manage work orders and spare parts effectively.</p>
