Under the direction of the Emergency Communications Supervisor, the Telecommunicator (TCO) will perform the police dispatch duties as required by the Emergency Communications Supervisor. TCO’s perform a full range of radio and telephone operational duties in the Kyle Police Departments 24/7/365day facility and are required to process and prioritize incoming calls for police assistance.

• Use a computer-aided dispatch system (CAD).
• Receive emergency calls from the public requesting police services.
• Determine the nature and location of emergencies; determine priorities, and dispatch police as necessary and in accordance with established procedures.
• Receive and process 911 emergency calls.
• Maintain contact with all units on assignment; maintain status and location of Police Officers.
• Answer non-emergency calls for assistance.
• Enter and retrieve information quickly from a variety of local and automated public safety systems.
• Receive requests for information regarding vehicle registration, driving records and warrants and provide pertinent data.
• Monitor several complex radio frequencies.
• Operate a variety of communications equipment including radio consoles, telephones, and computer systems.
• Provide the public with basic safeguard instructions in dangerous conditions prior to the arrival of emergency services.
• Maintain accurate call information.
• Performs all other duties as assigned.