Technical Account Manager, ES - APJC - ASEAN
DESCRIPTION
We are looking for technology thought-leaders who build long lasting and influential relationships at all levels of an organization.
Amazon has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to join the team as they help individuals and businesses take their computing infrastructures and applications into “the Cloud”. As a member of the Amazon Web Services Enterprise Support team, you will be at the forefront of Cloud technologies.
The Technical Account Manager (TAM) functions as part of the Enterprise Support team to ensure key enterprise customer success in building applications and services on the AWS platform. The TAM provides assistance to the customer as a strategic expert on the full line of AWS services and the customer’s architecture in support of strategy questions, project and launch planning and ongoing operational issues.
TAMs are engaged at the account level in providing recommendations and proactive advice through all phases of the cloud adoption life cycle.
Key job responsibilities
Every day will bring new and exciting challenges on the job while you:
* Champion and advocate for Enterprise Support customers
* Be excited about cross-team and cross-org collaboration
* Make recommendations on how new AWS offerings fit in the company strategy and architecture
* Complete analysis and present periodic reviews of operational performance to customer
* Provide deep reviews of service disruptions, metrics, detailed prelaunch planning
* Participate in customer requested meetings (onsite or remote)
* Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
* Work with some of the leading technologists around the world
* Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
* Act as incident manager for complex or large impact incident
A day in the life
As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services.
Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. Watch a short video about life as a Technical Account Manager team here https://www.youtube.com/watch?v=EBA_8o0F9D0
About the team
At Amazon Web Services, we don't mind being called "peculiar." We have our own way of doing things. We're obsessed with customers, we see beauty in simplifying the complex, and we're comfortable with being misunderstood. That might sound unorthodox, but our unusual approach and our culture - focused on removing obstacles so builders can build - are part of why our people enjoy working in AWS.
We are a company of builders who bring varying backgrounds, ideas, and points of view to inventing on behalf of our customers. Our diverse perspectives come from many sources including gender, race, age, national origin, sexual orientation, culture, education, and professional and life experience. We are committed to diversity and inclusion and always look for ways to scale our impact as we grow.
We’re passionate about supporting the needs of our people and their family members. Benefits include Medical Cover, Employee Assistance Programs and Global Mobility opportunities.
We are open to hiring candidates to work out of one of the following locations:
Singapore, SGP
BASIC QUALIFICATIONS
- The person will possess 5+ years of technical support/Solution Architect/Professional services/Devops/Software Engineering or consulting experience.
- Must have demonstrated expertise in one or two of these areas: Systems administration (Linux and/or Windows), Networking (DNS, IPsec, BGP, VPN, Load Balancing), Programming/scripting (Java, Perl, Ruby, C#, and/or PHP), Hands-on experience with container technologies such as Docker, Kubernetes and be familiar with Kubernetes ecosystem, Experience configuring, running, and maintaining databases, such as MySQL/PostgresSQL/Oracle, Experience in Blockchain/Web3 technology, experience architecture, developing Apps or solutions for Blockchain/Web3.
- Bilingual in Mandarin and English.
PREFERRED QUALIFICATIONS
- Experience on AWS Services.
- Deployment experience for CICD pipeline base on Kubernetes, large scale Kubernetes operation
- Proficiency in Database operation, such as minimum downtime upgrade, performance fine tuning
- Cybersecurity operation experience, specifically in FinTech/Web3
- Experience in a relationship management role in a large enterprise environment.
- Solid understanding of technology budget management
- Computer Science or Math background highly desired; working knowledge of software development practices and technologies highly desired
- Experience in a 24x7 operational services or support environment