LPN - PHYSICIAN PRACTICE - PHONE TRIAGE - ONSITE

Aultman Health Foundation - North Canton, OH

Posted: 3/17/2024 - Expires: 6/15/2024

Job ID: 271217835

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Job Description

Req# 27498

Aultman Health Foundation, NORTH CANTON, OH

AULTMAN N CANTON MEDICAL GROUP

Aultman Health Foundation

Full Time, Day Shift, M-F 8:15am-4:45pm

***$5,000 LPN SIGN ON BONUS AVAILABLE with 1 year commitment to Aultman***

Job Description

Job Title: Triage Phone Operator

Reports to: Triage Coordinator, Director of Practice Management

Purpose: The Triage Phone Operator's purpose is to triage incoming phone calls based on the need or request of the patient/caller and ensure accurate information is collected and conveyed to the correct physician or staff member.

Requirements: The Triage Phone Operator must be a certified/registered Medical Assistant

Job duties and responsibilities:

Collecting required information from patients and relaying the message to the staff/provider effectively and ensuring the message is marked with the applicable priority level
Transfer calls to appropriate parties
Schedule Appointments
Adjust/Cancel existing patient appointments
Interpret orders, print and distribute to necessary parties
Handle medication refill requests
Address patient complaints and issues, involving a supervisor/manager when needed
Assist LPNs/MAs with call-backs and follow-ups
Review consult notes
Inputting documents for patient charts

Performance Requirements:

Knowledge of common medications
Ability to problem solve and utilize critical thinking skills
Exceptional computer and typing skills
Knowledge of organization's policies and procedures
Excellent organizational and time management skills
Outstanding verbal and written communication skills
Ability to multi-task, prioritize and meet deadlines
Willingness to be adaptable and flexible
Teamwork is a must
Knowledge of proper documentation guidelines
Understanding of commonly used abbreviations
Maintain confidentiality, HIPAA and compliance regulations & requirements
Experience with EHR preferred
CPR Certification is required (can be completed upon hire)

Aultman Health Foundation is an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status or disability. We recognize that diversity and inclusion is a driving force in the success of our company. Aultman is an Equal Opportunity Employer that will make reasonable accommodation to enable individuals with disabilities to apply and compete for employment opportunities for which they are qualified. To request an accommodation, please email our Human Resources department at hr@aultman.com , or call 330-363-5415 for further assistance.

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Job Summary

Employment Type:: Full Time Employee
Job type:: Federal Contractor
Skill Based Partner:: No
Education Level:: No school grade completed
Work Days:: Mon, Tue, Wed, Thu, Fri
Job Reference Code: 78616118
Salary: N/A
Licenses / Certifications:: N/A; Applied Math: 4; Graphic Literacy: 4; Workplace Documentation: 4

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LPN - PHYSICIAN PRACTICE - PHONE TRIAGE - ONSITE

Aultman Health Foundation - North Canton, OH

Job Description

Job Summary