Mgr Sales Engineering
About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
The Sales Engineering Manager in Wholesale leads a team of Sales Engineers, ensuring best-in-class technical sales support for complex customer requirements. The manager coaches the engineers to match technology solutions with customer needs, drive account growth, and promote innovative designs. The manager also helps to improve processes and shapes new or expanded product offers to meet customer demands. Furthermore, they focus on maintaining high team morale, encouraging a growth mindset, and fostering collaboration within the team. This role requires thriving in a fast-paced, dynamic work environment and being able to react quickly to changing situations.
The Main Responsibilities
Essential Duties:
- Build and maintain a high-performing team in alignment with Lumen’s North Star objectives and cultural behaviors.
- Employ and retain suitable talent for appropriate roles, establish objectives, delegate tasks, ensure accountability, and develop and empower direct reports to make informed decisions and take action.
- Exhibit the company's core values, maintain a positive and open demeanor, encourage diverse perspectives, guide the team through change, provide timely and relevant information, communicate the context behind business decisions, acknowledge achievements, and promote teamwork and collaboration.
- Drive new sales and margin growth for strategic accounts, boosting the company's revenue and market share to meet monthly, quarterly, and annual targets.
- Create and execute a long-term product strategy with sales leadership to offer current and prospective customers options and improvements to their existing network.
- Work with sales leadership to recapture lost business due to service, network, tariff, and pricing issues, and recommend process improvements.
- Establish and control expenses and the operating budget by participating in the planning process and maintaining the approved plan and budget. Oversee and participate in programs that ensure the attainment of expense objectives and recommend measures to manage and correct budget overruns.
- Oversee and guide the development and delivery of technical proposals to clients. Provide leadership and technical direction to both staff and customer teams to ensure comprehensive understanding of how the company's services align with the client's requirements.
- Offer technical support to Sales Engineers and customers, both internal and external, to develop and implement solutions, ensuring a smooth customer experience. Encourage team training and professional development to enhance skills and knowledge, fostering continuous improvement and innovation within the team.
- Collaborate with the account teams to verify the accuracy of data for each opportunity within the sales pipeline.
What We Look For in a Candidate
Basic Qualifications:
- 5 years or more of relevant Sales Engineering experience and demonstrated leadership experience are required.
- Strong leadership, verbal and written communications, and people skills.
- Ability to manage multiple projects and tasks concurrently.
- A thorough understanding of Lumen’s core network services including competitive voice, data, internet applications, and technologies is essential.
- In-depth knowledge of technical terminology related to company products and services.
- Skilled in sales strategies to convert leads to sales, while serving as a technical advisor to both customers and the sales team.
- Experience in consultative sales techniques and solution ideation.
- Must have demonstrated ability to communicate, influence, and build relationships with C-level executives.
- High-level understanding of Core Networks Service ordering, provisioning, and billing processes.
- Comprehensive technical expertise across the product life cycle, from engineering to operations.
- Able to travel as needed (Up to 50%).
Compensation
| This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $128,174.00 - $170,888.00 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $134,579.00 - $179,435.00 in these states: CO HI MI MN NC NH NV OR RI $140,994.00 - $187,982.00 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. | |
| Learn more about Lumen's: | |
| Benefits | |
|
What to Expect Next
Requisition #: 337117
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Application Deadline
03/19/2025
Salary Range
Salary Min : $
Salary Max : $
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We’re able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by visiting https://lumenbenefits.com.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Get notified for similar jobs
Success!
Successfully subscribed for similar jobs
Failure!
Get tailored job recommendations based on your interests.
Profile recommendations
Similar Jobs
-
Sr Lead Corporate Strategy Analyst
Location Remote, United States of America Category Sales & Marketing
-
Specialized Sales II - Security
Location Remote, United States of America Category Sales & Marketing
-
Account Director II - UCC Sales
Location Remote, United States of America Category Sales & Marketing
-
Account Manager Senior Specialized Sales
Location Remote, United States of America Category Sales & Marketing
-
Account Director Senior Specialized Sales SLED (Security Specialist)
Location Remote, United States of America Category Sales & Marketing
Jobseekers Also Viewed
-
Customer Success Advocate Sr
Location Remote, United States of America
The Customer Success Advocate Sr role will also require the successful individual have the ability to act in a mentor/leadership capacity, and ensure they are prepared to actively engage and participa...
-
Account Manager II - DB Sales
Location Remote, United States of America
As a desk-based position, with limited field engagement, this role will target mostly new logo acquisition and development through well-supported sales and prospecting motions, as well as assist in de...
-
Account Manager II
Location WORKS FROM HOME, Nevada, United States of America
Providing accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements. Effective relationship-building internally through...
-
Senior Account Manager - BDP / MDU
Location WORKS FROM HOME, Washington, United States of America
About LumenLumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company
-
NETWORK EXPENSE ANALYST II
- POZNAN
- HOME
The Network Expense Resolution Analyst is responsible for engaging with our carrier access vendors to report, substantiate and resolve billing disputes that achieve expense savings to the company. Lev...