WI3667831

1

First Shift (Day)

40

JOB REQUIREMENTS: At HSA Bank, we\'re working toward a world where
everyone is empowered to save for a healthy future. Our offerings in the
healthcare savings space drive down healthcare costs, increase access,
and assist with decision-making for consumers, health plans, partners,
and advisors. Are you ready to join us? Job Summary: This position is
responsible for all aspects of an employer\'s SFTP implementation
experience at HSA Bank. The ideal candidate will have a proven track
record of CDH product knowledge, complex file specification review as
well as file testing of various types of files. Success in this role is
measured by positive customer satisfaction survey feedback, driving
implementations to successful closure within a specified period and
overall implementation health throughout the process. \*\*\*\* Analyst,
Implementation - File Testing - Remote - HSA Bank Responsibilities: \*
Lead enrollment and funding SFTP onboarding process for existing and new
employers, which includes presenting the file specification, submitting
internal request for SFTP setup, testing specific file types,
communicating results, and coordinating promotion to production. \*
Review enrollment and contribution options and work with your assigned
employers to select the best plan design and product set up to meet
their needs, articulate the implications and customer experience of
their go forward design, and conduct training on use of the product. \*
Demonstrate and present how our HSA/FSA/HRA products will function
within the chosen plan design/configuration. Has a strong command of all
product offerings, including complex integration components. \*
Anticipate, address, and develop solutions for concerns or challenges
that an employer may face, leverage internal SMEs where needed to drive
and deliver on quality execution \* Be accountable for overall employer
onboarding success, ensure your employers have a positive experience,
are engaged, and satisfied with our product and services and are poised
to expand their engagement with HSA Bank \* Manages SFTP implementation
by developing and maintaining a detailed project plan for each assigned
employer, with sign off by the partner at onset, throughout various
components and upon completion. \* Identify process improvement
opportunities, initiate corrective action and partner with internal
parties to implement \* Create and maintains documentation, policies and
procedures for assigned tasks as needed \* Performs assigned off peak
tasks and projects in a quality and timely manner Qualifications \* At
least 1 year previous file testing experience. \* Excellent
interpersonal, negotiation, and relationship-building skills. You will
serve as the face of HSA Bank to our employers so you will be nurturing
relationships with our stakeholders. \* Exceptional verbal and written
communication skills. Our employers are diverse, and you are able to
communicate and translate information to audiences at all levels. \*
Experience in project management (preferred). You will work with
multiple employers and will need to exercise strong organizational
skills and attention to detail. \* Strong problem-solving skills. You
will help our employers overcome challenges, and you will start by
listening and asking questions to develop a deep understanding of their
needs in order to drive optional plan design/configuration. \*
Comfortable with advocating for employers internally. You will own the
onboarding health for your assigned employers, so we will rely on you to
escalate concerns and share feedback. \* Self-starter with a strong
sense of ownership \* \"No task is too small\" attitude, with a passion
for service excellence and an eagerness to learn \* Desire to work in a
fast-paced environment. \* At least 1 year To view the full job
description please use the link below.
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjY0NDA1Ljg3NzBAd2Vic3RlcmNvbXAuYXBsaXRyYWsuY29t
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjY0NDA1Ljg3NzBAd2Vic3RlcmNvbXAuYXBsaXRyYWsuY29t

Attn: Human Resources - HSA BANK
605 N 8th St
MILWAUKEE, WI 53203