64 results for Customer Service in Milton, GA

Customer Service Rep III We are looking for an experienced Customer Service Representative III to join our team on a long-term contract basis. In this role, you will be responsible for delivering exceptional customer support while ensuring compliance with established protocols and procedures. The ideal candidate will have strong communication skills, a proactive approach to problem-solving, and the ability to work effectively in a fast-paced environment. Responsibilities:• Deliver outstanding customer service by addressing inquiries and resolving issues efficiently.• Maintain accurate logs and records in compliance with HIPAA regulations.• Assist in training and supervising entry-level team members to ensure adherence to company standards.• Monitor and implement corrective actions to improve processes and achieve operational goals.• Support clerical functions, including documentation and data entry, to maintain organized workflows.• Collaborate with leadership to manage talent and drive team performance.• Follow established operating procedures to ensure consistency and quality in service delivery.• Handle credit approvals and international travel arrangements when necessary.

First Notice Of Loss Representative We are in search of a First Notice Of Loss Representative to join our team in Marietta, Georgia. In this role, you will be tasked with managing the initial stages of the claims process, including filing new claims, assigning appraisers, and gathering necessary documentation. You will also be expected to handle inquiry calls regarding existing claims and provide knowledgeable responses to all parties involved. This position offers a contract to permanent employment opportunity. Responsibilities: • Handle the filing of newly reported claims, ensuring all necessary details are collected and assigned to the appropriate team promptly. • Manage the assignment of independent appraisers to assess damages when required. • Open coverage exposure reserves as required. • Gather all necessary documents at the onset of the claim. • Arrange for vehicles to be moved to storage facilities if deemed a total loss. • Respond to inquiry calls about existing claims and notify the relevant adjuster and manager. • Navigate through multiple systems to complete various tasks. • Attend requisite training classes. • Participate in coaching and conferencing sessions with management. • Handle and resolve claims with expired/lapsed policies. • Investigate single vehicle losses and complete necessary templates on all claims. • Maintain a high standard of customer service at all times, both internally and externally.

Supply Chain Manager We are offering an exciting opportunity for a Supply Chain Manager in Roswell, Georgia. In this role, you will be managing customer service and warehouse personnel, coordinating logistics and order processing, and establishing new vendor contacts among other tasks. This role lies within the manufacturing industry and is based in a local warehouse setting. Responsibilities: • Oversee the customer service and warehouse team, including the hiring and onboarding process • Set up relevant training protocols and internal standards for functional execution • Handle order processing, planning, and logistics for customers in North & South America • Generate invoices and manage relevant debits and credits for customers • Collaborate with Accounts Receivable and Sales on the application of customer payments • Resolve issues related to lead times with planners at origin factories and negotiate delivery dates • Act as a mediator between Customers, Sales teams, Factories, & Warehouses • Address customer concerns and escalate to account managers when needed • Develop tools for monitoring customer orders, forecasts, inbound and outbound shipments • Monitor shipments and workflow to provide timely feedback to customers and factories • Support forecasting needs with the Sales team, Customers, and manage safety stock levels • Establish and maintain vendor relationships, and onboard new vendors as required • Oversee inventories & conduct stock audits in local warehouses • Support all domestic shipments from the local warehouse • Collaborate with factory export teams, freight forwarders, and customs for cost savings measures

Mailroom Assistant We are looking for a Mailroom Assistant to join our team in Alpharetta, Georgia. This role involves handling mailroom operations, utilizing technical skills and fostering a spirit of collaboration. Responsibilities:• Manage the receipt and distribution of incoming and outgoing mail and packages• Handle the operation and maintenance of mailroom equipment like postage meters, copiers, and printers• Employ Microsoft Suite (Excel, Word, Outlook) for tracking mail, maintaining records, and coordinating with other departments• Work closely with team members to ensure smooth daily operations• Support other administrative tasks as required• Deliver excellent customer service to both internal staff and external vendors• Maintain an organized and clean mailroom environment• Utilize skills in ERP - Enterprise Resource Planning, Inkjet, Konica Minolta, Kronos Timekeeping System, Microsoft Access, About Time, Courier Services, Customer Service, Data Entry, and Deliveries.

Help Desk Analyst II We are looking for a skilled and detail-oriented Help Desk Analyst II to join our team in Norcross, Georgia. In this role, you will provide technical support and troubleshooting expertise to resolve hardware, software, and network issues for our customers. This position requires a strong technical background, excellent communication skills, and the ability to work collaboratively to deliver exceptional service. Responsibilities: • Monitor customer systems and environments using remote management tools to identify and resolve issues efficiently. • Provide remote assistance to customers experiencing software or desktop-related problems. • Troubleshoot and repair equipment to minimize delays and prevent recurring issues. • Assist other help desk analysts with complex troubleshooting and preventative maintenance tasks. • Perform remote installations of equipment, ensuring schedules are met and customers are trained on proper usage. • Document resolutions in a knowledge base to streamline future troubleshooting efforts. • Communicate effectively with customers, dispatch teams, and management to address and resolve technical issues promptly. • Complete all required documentation and ticket updates accurately and in a timely manner. • Participate in training and self-study initiatives to stay current with technology advancements. • Promote maintenance contracts and additional services to customers, contributing to business growth.

Front Desk Coordinator We are looking for a personable and detail-oriented Front Desk Coordinator to oversee daily operations at our office in Atlanta, Georgia. This contract position plays a pivotal role in creating a welcoming environment for visitors while ensuring the office runs smoothly and efficiently. The ideal candidate will excel at multitasking and have a proactive approach to maintaining organization. Responsibilities: • Act as the first point of contact by greeting visitors and ensuring a detail-oriented and friendly atmosphere. • Handle incoming and outgoing mail, packages, and deliveries with accuracy and care. • Coordinate office maintenance and collaborate with vendors to address repair, cleaning, and supply needs. • Organize seating arrangements and oversee room bookings to support efficient use of office space. • Maintain a clean and well-organized workspace, ensuring supplies are stocked and readily available. • Assist with planning and executing office events, including catering coordination and room setup. • Provide general administrative support, such as scheduling meetings and handling inquiries. • Ensure compliance with office safety protocols and procedures. • Monitor equipment functionality and arrange repairs or replacements as needed. • Support the team with ad hoc tasks to ensure smooth day-to-day operations.

Office Assistant We are looking for an Office Assistant to join our team on a contract basis in Roswell, Georgia. In this role, you will provide essential support to ensure smooth daily operations, including administrative tasks and customer interactions. This is an excellent opportunity for someone with strong organizational skills and a proactive approach to problem-solving. Responsibilities: • Manage clerical tasks such as filing, data entry, and document organization to maintain efficient office operations. • Answer and direct inbound calls, providing excellent customer service and accurate information. • Utilize computer programs and CRM systems to update records, track data, and generate reports. • Support team members by coordinating schedules, appointments, and meetings. • Handle incoming and outgoing correspondence, ensuring timely and accurate communication. • Assist with maintaining office supplies by tracking inventory and placing orders as needed. • Provide general administrative support to various departments as required. • Ensure a well-organized and welcoming office environment for staff and visitors. -- > Preferred Software Experience: Microsoft Office, Microsoft Excel, PDF, G-Suite

Dynamics 365 Solution Architect We are on the lookout for a Dynamics 365 Solution Architect to be a part of our team situated in Atlanta, Georgia. In this role, you will be primarily tasked with the responsibility of managing customer inquiries, ensuring the maintenance of precise customer records, and processing customer applications with utmost accuracy. Responsibilities: • Efficiently handle customer inquiries related to Dynamic CRM • Accurately process customer applications associated with Dynamics 365 solutions • Ensure the management and update of customer records in Dynamics 365 • Monitor customer accounts within Dynamics 365 and take necessary actions • Implement Dynamic CRM skills to optimize customer interaction and service • Contribute to team efforts in maintaining a smooth workflow in Dynamics 365 operations • Identify and address any issues or discrepancies in customer records • Collaborate with other team members to ensure customer satisfaction • Utilize Dynamics 365 platform to streamline customer service processes • Continuously update knowledge and skills related to Dynamics 365 and Dynamic CRM.

Real Estate Legal Assistant Job Title: Real Estate Legal AssistantLocation: Marietta, GA Position Type: Full-Time Company Overview: We are representing a dynamic and growing legal firm specializing in real estate law. They are looking for a detail-oriented and proactive Real Estate Legal Assistant to join our team. If you thrive in a collaborative environment, are skilled in contract management, and enjoy handling complex transactions from start to finish, we’d love to hear from you!Job Responsibilities:<ul><li>Review, revise, and draft real estate contracts, ensuring accuracy and compliance with all applicable laws.</li><li>Assist attorneys in preparing leases, closing documents, and transactional documentation.</li><li>Conduct research, distribute documents, and prepare files for closing.</li><li>Manage closing checklists, track documentation progress, and handle all necessary steps from letter of intent to completion of the closing binder.</li><li>Prepare documents and packages for mail, messenger, and overnight delivery.</li><li>Complete client/matter intake forms, request conflict checks, open new files, and prepare closed files for archival.</li><li>Provide coverage for Administrative Team members, manage incoming mail distribution, and upload documents to iManage.</li><li>Calendar critical dates for closings, schedule appointments, and arrange meetings, conferences, and travel as needed.</li><li>Proofread and format documents to ensure accuracy in spelling, grammar, and style.</li><li>Run redline/blacklines for attorneys to track revisions.</li><li>Assist attorneys with time entries for billing.</li><li>Submit reimbursement and check requests, send reminder statements, and follow up on client invoices.</li><li>Serve as a point of contact for clients via email and phone, delivering outstanding customer service.</li></ul>

Tax Analyst We are looking for a dedicated Tax Analyst to join our team on a contract basis in Atlanta, Georgia. In this role, you will focus on resolving payroll tax-related issues, including account reinstatements, notice clean-ups, and tax compliance tasks. This is a fully on-site position, offering an opportunity to contribute to critical tax operations in a detail-oriented environment. Responsibilities:• Investigate and resolve payroll tax notices and compliance issues efficiently.• Manage account reinstatements and closures to streamline tax processes and eliminate unnecessary filings.• Communicate with state agencies to address account access challenges and other tax-related matters.• Utilize Excel functions, including VLOOKUPs and pivot tables, to analyze and organize tax data.• Collaborate with internal teams to ensure accurate payroll tax reporting and compliance.• Provide support in using and navigating payroll systems such as ADP.• Document resolutions and maintain detailed records of tax-related activities.• Assist in identifying and implementing improvements to current payroll tax processes.• Ensure adherence to local, state, and federal tax regulations.• Deliver exceptional customer service when addressing internal and external tax inquiries.

Service Titan Operations Assistant We are looking for a detail-oriented Service Titan Operations Assistant to join our team in Kennesaw, Georgia. In this contract role, you will play a key part in managing Service Titan configurations, providing IT support, and maintaining accurate data records. This position offers an excellent opportunity to work within the utilities/infrastructure industry, collaborating with various departments and vendors to ensure seamless operations. Responsibilities: • Configure and manage Service Titan, including user accounts, system settings, and integrations. • Prepare, review, and distribute service contracts and associated documents. • Ensure data accuracy through meticulous entry and regular updates. • Triage and resolve IT support tickets, assisting users with hardware, software, and access issues. • Support DevOps activities by deploying builds, conducting feature tests, and documenting results. • Coordinate with vendors, technicians, and internal teams to address technical challenges. • Update and maintain customer profiles, performing merges and corrections as needed. • Develop and maintain standard operating procedures and other process documentation. • Assist with inventory management and purchase order updates when required. • Handle additional administrative and technical tasks as assigned.

Senior Associate Attorney - Family Law Family Law Attorney – Atlanta, GAExclusive Opportunity with a Leading Family Law FirmAre you a dedicated Family Law Attorney looking to take your career to the next level? Our client, a highly regarded and well-established family law firm in Atlanta, GA, is seeking an experienced attorney to join their team. This is a prime opportunity for a skilled legal professional with a passion for advocacy and client service. About the RoleAs a Family Law Attorney, you will represent clients in a variety of family law matters, including divorce, child custody, support modifications, and more. The ideal candidate will have strong litigation experience and a proven ability to manage complex cases with professionalism and empathy. Key Responsibilities<ul><li>Provide expert legal counsel and representation in family law cases.</li><li>Manage a diverse caseload while delivering high-quality client service.</li><li>Draft, review, and file legal documents, conduct thorough legal research, and negotiate settlements.</li><li>Advocate for clients in court proceedings, mediations, and negotiations.</li><li>Maintain clear and compassionate communication with clients during emotionally sensitive cases.</li></ul>

Lease Assistant We are offering an opportunity for a Lease Assistant in the Real Estate & Property industry in Atlanta, Georgia. The role will be based 100% on-site and will involve reading leasing agreements, lease abstractions, reviewing and editing leases. Responsibilities:• Accurately review and edit lease agreements for various properties• Abstract leases as per the company’s standards and guidelines• Provide adequate support to the paralegal team by reporting necessary information• Utilize CRM for data processing and maintaining customer records• Handle inbound calls, providing exceptional customer service • Employ AppFolio, Calyx Point, and Entrata software tools for efficient task completion• Manage closing processes as per the company's standards• Maintain a high level of communication within and outside the team.

Accounting Assistant The Administrative and Accounting Support will provide administrative and analytical support by handling information requests, processing reports, and data entry. Essential Functions: • Support group of auditors by preparing limited audit steps prior to the auditor’s desk/field work • Manipulate data submitted by hospitals for loading into firm-wide databases • Communicate with providers on missing data • Perform general office duties such as scanning/copying documents, preparing mailings, ordering supplies, maintaining records management • Distribute daily correspondence such as phone calls, mail, email, and faxes • Greet visitors and assess access to specific individuals • Prepare various documents which may include reports, memos, letters, responses to correspondence, surveys, spreadsheets and presentations • Maintain security of and confidentiality of all protected health information • Additional responsibilities as assigned Requirements: • High School diploma or GED required; Bachelor’s degree preferred • Basic bookkeeping and reconciling experience preferred • 2 years’ experience in office environment preferred • Strong proficiency with Microsoft Office software tools, specifically Excel • Active participation in student organizations and work experience in related field a plus, but not required • Possess strong data entry and typing skills • Be well organized with a high degree of accuracy and attention to detail • Effectively multi-task with planning and efficiency • Must be able to manage multiple deadlines and prioritize assignments • Possess ability to quality review own work • Possess strong analytical and problem solving skills • Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally • Must be a team player who works well with a group • Ability to work with minimal supervision while fulfilling all obligations • Strong math and customer service skills

Senior Business Analyst Job title: Senior Business Analyst, Hybrid 3 days onsite in the Marietta area! Robert Half is actively searching for a Senior Business Analyst to play a key role in enhancing customer satisfaction, driving adoption, and optimizing business processes for our clients. As a Senior Business Analyst, you will be the bridge between our clients and internal teams, ensuring our Policy Administration System meets business needs and regulatory requirements. Reporting to the VP of Customer Success, you will work closely with clients, customer success managers, product teams, and delivery teams to drive implementations, improve user experience, and support business growth.In this role, you will act as a trusted advisor to clients, providing best practices and recommendations to maximize the value of the company’s solutions.

ERP OTC Manager We are offering an exciting opportunity for an ERP OTC Manager in the Detail Oriented Services industry, located in Atlanta, Georgia. In this role, you will be working with order management, operations, and supply chain teams to develop effective end-to-end processes within the ERP, customer experience systems, and reporting/analytics platforms. Responsibilities: • Utilize management philosophy and apply the 5 Dimensions to build a high performing organization. • Act as the primary liaison between Plan to Make, Order to Cash leadership, and IT capabilities. • Foster a culture of knowledge sharing and continuous learning within the functional team to achieve valuable outcomes. • Collaborate with business and technology stakeholders to deliver and support the solution, including the prioritization of requirements, making technology decisions, and participating in design, build, test, and sustain operations. • Provide expert guidance and leadership in the SAP domain to internal teams and external partners. • Oversee SAP technology and functions, connected applications, and interfaces or middleware integration supporting order to cash. • Outline strategy, scope, and end state capabilities, secure commitments, and maintain accountability for deliverables. • Communicate changes, enhancements, and modifications of business requirements. • Contribute in conducting research of alternatives and cost/benefit analysis. • Assist with the creation and impact of deployment and cutover plans, review, and approve functional specifications and system configuration. • Demonstrate a high level of ownership, leadership, initiative, and strong sense of urgency in all assignments as part of a fast-paced environment.

Project Manager We are on the lookout for a diligent Project Manager to join our team in Norcross, Georgia. In this role, you'll be tasked with managing various aspects of our Packaging and Mold projects, including understanding customer needs, evaluating technical feasibility, and ensuring quality, cost, and delivery effectiveness. You'll also play a crucial role in crisis management and customer satisfaction enhancement. Responsibilities: • Developing and presenting tailored Packaging and Molds solutions based on customer needs. • Assessing the technical feasibility and potential risks of Packaging/Molds projects. • Overseeing the execution of projects, ensuring adherence to the QTC-S process. • Ensuring the Quality, Cost, Delivery (timeline) of the projects from pre-contracting to project closure. • Managing project-related crises, planning action courses alongside all project stakeholders. • Providing general support to the Packaging and Mold troubleshooting team. • Assisting After Sales in the frontline and tracking Packaging/Molds opportunities for new and small customers. • Ensuring accurate and timely project information for proper reporting. • Coordinating on-site technicians and managing the Health Safety Environment & Security (HSE& S) plan. • Proposing additional Services Products when required to ensure project success and maximize customer satisfaction. • Collaborating with Product Managers for updates on new Mold/Tooling developments, applications, and technologies.

ARGO Developer ARGO Developer / Solution Architect Location: Onsite (Atlanta, GA) or Remote (GA, AL, FL, TN, SC) Duration: 6 Months Start: Immediate About the Role:We are looking for an experienced ARGO Developer to join a new initiative aimed at simplifying and modernizing a regional bank’s digital banking platform. The ideal candidate will have a strong background in ARGO systems and experience working with core banking integrations. This is a hands-on development role with a high degree of autonomy, working closely with product and technical teams in a remote setup. Key Responsibilities:<ul><li>Develop and enhance ARGO-based solutions for online and mobile banking initiatives.</li><li>Collaborate with product teams, architects, and vendors to integrate ARGO with core banking systems and third-party platforms.</li><li>Design and implement scalable, secure, and customer-centric digital banking features.</li><li>Support integration patterns involving real-time payments, digital onboarding, and customer authentication workflows.</li><li>Ensure development aligns with enterprise architecture standards, compliance needs, and security best practices.</li><li>Document technical designs and provide support from development through deployment.</li></ul>

SAP MM Manager We are in the manufacturing industry, located in CARROLLTON, Georgia, and we are currently seeking a SAP MM Manager. In this role, you'll be part of our SAP team, working closely with various stakeholders including business liaisons, analysts, and other IT staff. Your key tasks will include processing customer applications, maintaining customer records, and resolving customer inquiries. Additionally, you'll be in charge of monitoring customer accounts and taking appropriate action when necessary. Responsibilities: • Accurately process customer credit applications in a timely manner • Keep customer credit records up to date and accurate • Address and resolve customer inquiries efficiently • Monitor customer accounts and take necessary actions as required • Collaborate with the team, business liaisons, analysts, and other IT staff for requirements gathering and understanding business priorities • Configure the SAP ECC Materials Management module as per the business requirements • Provide end-user support and perform system configuration • Coordinate testing activities and follow the established change management process • Analyze, document, and manage the development and maintenance of business processes in SAP • Assist with SAP training when new Materials Management functionality is implemented or new locations go live • Document and maintain Materials Management business processes following SAP best practices • Coordinate and participate in system integration, performance, and acceptance testing • Create and maintain functional specification documents • Facilitate the move of approved application changes through the system landscape • Responsible for configuration of Materials Management functionality • Support SAP Functional Manager and other teams on various projects.

Marketing Coordinator Our client in Atlanta is hiring for a Marketing Coordinator. In this role, you'll be an integral part of our team, supporting a wide range of marketing and business development activities, from content creation and editing to project management and execution. Responsibilities:• Accurately update firm webpages via CMS, including service, industry, company descriptions, biographies, and other pages as needed.• Collaborate with the Marketing & Communications Manager to create engaging content for the company's social media accounts.• Assist with the planning and execution of client-facing webinars, including scheduling, practice runs, and sharing registrant and attendee reports.• Uphold the company's brand standards and guidelines on all materials, in close coordination with the Marketing Department's graphic designer and Marketing & Communications Manager. • Write and edit content related to key practice areas, industry initiatives, legal insights, client alerts, client success stories, and newsletters.• Support the events managers with event logistics, including planning, promotional item ordering, staffing, set-up and takedown, and processing CLEs.• Maintain and update the Marketing & Business Development team's intranet pages.• Assist with administrative duties as assigned.• Gather and curate content for select newsletters for internal and client-facing communications.• Serve as backup for formatting the firm's email marketing communications and other graphics for distribution.

Executive Legal Assistant Big Law We are looking for a highly skilled Executive Legal Assistant to provide comprehensive support to legal partners in a dynamic and fast-paced environment. In this role, you will play a key part in ensuring the efficiency of daily operations, managing schedules, coordinating tasks, and maintaining critical business information. Your proactive approach and ability to handle confidential matters with discretion will be essential in helping legal partners focus on their practice and client needs. • Manage and execute a wide variety of assignments to support legal partners, ensuring all tasks are completed with accuracy and efficiency.• Oversee and delegate administrative responsibilities to team members while maintaining accountability for successful task completion.• Coordinate and maintain attorney schedules, resolving conflicts and organizing complex travel arrangements as needed.• Prepare and organize meeting materials, reports, and correspondence to ensure attorneys are well-prepared for upcoming commitments.• Draft and edit detailed correspondence, presentations, and other documents, often handling confidential information.• Maintain and organize both electronic and paper filing systems, ensuring compliance with firm policies and procedures.• Provide leadership in organizing department or practice group meetings, including preparing agendas and managing logistics.• Monitor client billing processes, including prebilling tasks, budget tracking, and addressing billing inquiries.• Collaborate with internal teams to foster strong relationships and ensure effective communication across departments.• Participate in client team and practice group meetings, preparing agendas and ensuring materials are accurate and complete.

Business Development Manager BUSINESS DEVELOPMENT MANAGER - Global, Growth-Oriented Company in Duluth My client, a global and growth-oriented company, is looking for a motivated and results-driven Business Development Manager to join their growing team. In this role, you will be key to driving client acquisition, development, and retention efforts across our services. If you are an entrepreneurial thinker who thrives on new challenges and has a passion for sales, this is an exciting opportunity to help shape the future of our organization. Key Responsibilities:<ul><li>Develop and implement a business development strategy to expand our client base and services.</li><li>Collaborate with marketing, sales, and operations teams to enhance the end-to-end client experience.</li><li>Drive client acquisition and retention efforts to exceed monthly and quarterly sales targets.</li><li>Build and maintain a strong network and industry knowledge to position the company as a leader in the market.</li><li>Nurture relationships with existing clients, securing referrals and identifying new business opportunities.</li><li>Use a consultative approach to negotiate complex deals and multi-year contracts.</li><li>Attend industry events to build relationships and strengthen partnerships.</li><li>Lead client reviews to reinforce value, manage expectations, and uncover new opportunities for growth.</li><li>Monitor performance metrics and analyze data to inform strategic decisions.</li></ul>

Associate Attorney - Commercial Litigation A dynamic legal practice is seeking a motivated Associate Attorney with 1-3 years of experience to join its commercial litigation team. This role offers a unique opportunity for a driven professional to engage in diverse and challenging legal matters while cultivating their entrepreneurial ambitions. This firm rewards associates with a generous compensation package including hourly and origination bonuses. Position Overview:As an Associate Attorney, you will handle a variety of commercial litigation matters, working closely with senior attorneys and clients to develop innovative strategies. The ideal candidate will possess a strong work ethic, a proactive approach, and the confidence to take ownership of cases and client relationships.Key Responsibilities:<ul><li>Manage and support a range of commercial litigation cases from inception to resolution.</li><li>Conduct legal research, draft pleadings, briefs, and other legal documents.</li><li>Participate in court appearances, depositions, mediations, and arbitrations.</li><li>Develop case strategies and provide thorough analysis and recommendations to clients.</li><li>Collaborate with clients to address their needs and proactively identify solutions.</li><li>Cultivate and maintain client relationships with a focus on providing excellent service.</li><li>Contribute to business development initiatives by participating in networking and marketing efforts.</li></ul>

VP - IT We are in the process of recruiting a VP - IT to join our team in the logistics industry. This role will be based in Atlanta, Georgia, and will offer a hybrid work model. The VP - IT will be responsible for overseeing the end-to-end IT delivery for our Contract Logistics division. This role will also be responsible for shaping and driving the technology vision, strategy, and execution in line with our organizational goals. Responsibilities: • Oversee the full lifecycle of IT products, from the ideation stage through to implementation, maturity, scaling, and decommissioning • Develop a comprehensive IT product strategy, focusing on providing scalable, secure, and innovative solutions • Lead the delivery of business-driven and customer-driven projects, ensuring quality, timeliness, and measurable value • Collaborate closely with business and customer stakeholders to understand their needs and align IT solutions accordingly • Foster strong relationships with internal teams, clients, and vendors to ensure IT services exceed expectations • Identify opportunities for digital transformation within the Contract Logistics domain to enhance operational efficiency • Drive business process automation and optimization by leveraging advanced analytics and cutting-edge technologies like AI, Robotics, IoT, RFID, and Cloud Solutions • Manage vendor relationships and agreements • Define and execute the IT vision and strategy for the Contract Logistics division in alignment with our organization's goals • Champion innovation by evaluating and adopting key technologies.

Director of Analytics Director of AnalyticsHybrid role- 3 days onsite in Atlanta GAThis position does not offer C2C or sponsorship now or in the future We’re seeking a strategic, hands-on Director of Analytics to lead and inspire our team of analysts and data scientists. This role will support the VP of BI & Analytics Solutions in shaping and executing the analytics vision, while also driving innovation and data-driven decision-making across the organization. In this role, you’ll work closely with cross-functional teams—including strategy, media, creative, and development—to deliver actionable insights, build robust measurement strategies, and ultimately drive data-driven decision making to improve marketing and business outcomes.In this role you will engage directly with clients through hands-on project work, while also contributing to upsell and business development efforts.

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