Job Details

Call Center Representative - Spanish

Job Code Number

212001392

Job Description

A call center agent, or representative, answers customer calls and emails, resolves customer issues, and provides product information.

Answering calls: Answering inbound and outbound calls, including phone, email, and chat
Listening: Listening to customers' concerns and needs
Providing solutions: Helping customers with their issues and providing helpful solutions
Resolving complaints: Resolving customer complaints and escalating issues to supervisors
Processing orders: Processing orders, forms, and applications
Educating customers: Educating prospective customers about products, programs, or services
Researching: Researching company products and required information
Maintaining records: Maintaining customer records and updating account information

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Organization

Global Empowerment Strategies View Profile

Location

Southfield, Michigan 48075

Job Code Number

212001392

Positions Available

Expiration Date

5/25/2024

O*NET Code

43-4051.00

O*NET Occupation

Customer Service Representatives

Pay Range

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