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Sales Support – Health & Benefits
Sales Support – Health & Benefits
JOB SNAPSHOT
Incident Commander (ICT_TECH SD_2024_02)
Manila, PH
As an Incident Commander, you will be responsible for coordinating and leading efforts across ICT when a major or critical incident is declared. You will provide leadership and a centralised chain of command during high stakes and high stress incidents. You will be responsible for the critical or major incident management process, ensuring the business is as prepared as it can be for when an incident occurs.
You will be someone with leadership skills, great communication skills and some technical expertise. You will have a deep understanding of incident command systems, emergency protocols and best practices in crisis management.
The Role
The Incident Commander is responsible for the end-to-end management of all major or critical incidents
- Centralised leadership and point of contact for all major or critical incidents
- Responsible for the complete major and critical incident management process, engaging in continual service improvement by taking advantage of opportunities to increase the speed and reliability of response (high velocity support)
- Drive and lead the incident bridge until the resolution of major or critical incidents; identifying and engaging with appropriate responders and stakeholders at the right times
- Ensure all communications, updates or notifications for major or critical incidents are sent adhere to our SLAs and OLAs
- Provide updates or escalations to senior leadership and key stakeholders
- Responsible for the post incident review process (also known as a postmortem)
- Act as a post incident review facilitator
- Work with the IRG lead and reporting teams to deliver clear major or critical incident management metrics
The Requirements
- At least three (3) years’ experience working in IT service management, or a similar role
- Strong communication and interpersonal skills
- Decisiveness and ability to make sound judgments under pressure
- Technical knowledge and understanding of IT systems and processes
- Strong ITIL knowledge and an understanding of its use in a DevSecOps environment
- Problem-solving and analytical skills
- Organizational and coordination abilities
- Adaptability and resilience in dynamic environments
- Bachelor’s degree in information technology, engineering, or a related field
- Willingness to work a shift pattern and join the on-call rota
Other highly desirable skills are
- Experience or involvement in project work alongside normal incident manager or major incident manager duties
- Azure/AWS certifications
- Interest in latest technologies outside the working environment
- Knowledge of the Insurance Industry and Financial Risk software
WTW is an Equal Opportunity Employer
UNSOLICITEDCONTACT
Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.
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Our colleagues serve more than 140 countries and markets around the world. This gives a global dimension to everything we do and creates lots of exciting opportunities for you to collaborate and grow. Explore the map below to see where you career could take you.
Meet our people
Massimiliano Abri
Burn Domingo
Theodore Coteok
Karuna Jose
Ana Cristessa Nabuab
Nichelle Daulby
Roberta Jones
Shadab Hemani
Donna O'Riordan
Mitch Dauz
Kerstin Plag
Anna Stonelake
Elise Hunt
Mathew Stewart
Ritu Batheja
Matice Morris
Catarina Carvalho
Soumya Kurup
Leonardo Araujo
Karan Patel
Poonam Yadav
Tom Leigh-Eldredge
Karan Rai
Felipe Pradel
Michael McConnell
Mel Scrutton
Irene Larbi
Kingsley Wang
Charlie (Charlotte) Garrod
Laura Punzón
Nick Alexander
Benjamin Tessier
Paul Dowding
Pei Wang
Emma White
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Dominic Ferrari
Suzanne Vaughan
Nuno Arruda
Salmaan Saeed
Massimiliano Abri
Burn Domingo
Theodore Coteok
Karuna Jose
Ana Cristessa Nabuab
Nichelle Daulby
Roberta Jones
Shadab Hemani
Donna O'Riordan
Mitch Dauz
Kerstin Plag
Anna Stonelake
Elise Hunt
Mathew Stewart
Ritu Batheja
Matice Morris
Catarina Carvalho
Soumya Kurup
Leonardo Araujo
Karan Patel
Poonam Yadav
Tom Leigh-Eldredge
Karan Rai
Felipe Pradel
Michael McConnell
Mel Scrutton
Irene Larbi
Kingsley Wang
Charlie (Charlotte) Garrod
Laura Punzón
Nick Alexander
Benjamin Tessier
Paul Dowding
Pei Wang
Emma White
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Dominic Ferrari
Suzanne Vaughan
Nuno Arruda
EVENTS
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July 24 @ 3:00 pm - 6:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmPosse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmPosse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmThere are no upcoming events at this time.