Title: Program Enrollment and Support Specialist 

Grade: 6 Non-Exempt X

Reports to: LE Coordinator

Basic Function or Position Summary:

Enroll legally exempt providers by following New York State guidelines to support the county's workforce and improve the quality and stability of home-based childcare in our community.  Pay rate is 18.44 per hour.

Security Clearance: Level 1

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Position Responsibilities and Specific Duties:

• Maintains knowledge of services, regulations, program contracts, mandates, and deliverables
• Processes and approves applications and renewals for families of children receiving childcare assistance who select legally exempt childcare providers.
• Conducts background checks, criminal history reviews, database checks, and NYS fingerprinting checks.
• Conducts compliance inspections of legally exempt childcare programs working under the auspices of the NYS Office of Children & Family Services (OCFS)
• Enters inspection data documenting compliance in the OCFS Child Care Facility System (CCFS) database.
• Meets all legally exempt contract performance standards and timelines.
• Facilitate Legally Exempt quality improvement initiatives
• Collaborate with Professional Development team and OCFS to provide trainings for Legally Exempt Providers
• Provides in-person, telephone, and on-site; technical assistance, intensive technical assistance, and consultation to providers and program staff on a variety of issues related to legally exempt childcare operation and regulations
• Is knowledgeable of, and makes referrals to, other community resources as needed to promote best practice in early childhood and compliance with applicable laws and regulations
• Maintain case files and appropriate entries into CCFS in the time, manner and form required by OCFS.
• Stays current with NYS regulations and childcare best practices. 
• Assists in the childcare council’s effort to market family childcare in the community as a home-based business opportunity and recruit new family childcare providers
• Participates in outreach efforts to inform the community about the Child Care Council and its services. 
• Assists in collecting feedback and data to inform agency services assessment
• Support CACFP and Summer Food Programs
• Provide reception coverage as needed
• Promotes agency mission.
• Maintains confidentiality and complies with the code of ethics.
• Maintains consistent professional customer service.
• Job performance incorporates integrated service delivery model while promoting self-sufficiency.
• Other duties as designated by supervisor

Key Working Relationships: 

A. Internal: Chautauqua Child Care Council Staff

B. External: Childcare providers, Local Department of Social Services, New York State Office of Children and Family Services, USDA Child and Adult Care Food Program, Community Businesses and collaborating partners  

Supervisory Scope:

A. Number of staff supervised: 0

B. Titles supervised: None

Organizational Responsibilities:

• Participates in staff focus groups
• Assist in development for public relations materials
• Assist in public relations presentations and displays
• Assist in maintenance of best practices standards for CCR&R
• Adheres to all policies and procedures
• Gathers appropriate documentation and tracks outcomes
• Participates in organizational committee structures as appropriate
• Participates in organizational and divisional management systems

Knowledge, Skills Required:

• Associate degree in Business, Human Services preferred, HS diploma GED required
• 3 or more years of experience working in a detailed oriented customer service position
• Ability to receive and convey detailed information
• Bi-lingual (Spanish & English) preferred
• Excellent customer service skills
• Extremely detail-oriented, with strict attention to required task deadlines
• Exemplary organizational and file/ document maintenance skills
• Ability to work as part of a team but also self-reliant in initiating and completing work independently
• Strong organizational written, verbal, and interpersonal skills
• Strong computer skills 

Physical

• Ability to lift up to and including 10-25 pounds of physical effort 

Special Requirements:

• Must be able to provide consistent even tempered customer service at all times
• Completes all required NYS background clearances
• Valid Driver’s license 
• Authorized Driver of a COI Vehicle
• Pre-employment drug and alcohol testing required; subject to random drug and alcohol testing for cause  
• Reliable transportation
• Ability to travel throughout the county
• Works compassionately with a diverse population