<p>We are looking for a skilled Desktop Support Analyst to join our team in Anderson, South Carolina. In this Contract-to-permanent position, you will be responsible for providing hands-on and remote support for desktop systems, printers, and related hardware in a dynamic manufacturing environment. This role offers the opportunity to utilize your technical expertise while delivering exceptional customer service to end users.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve hardware issues on laptops, desktops, and printers, including Zebra printers.</p><p>• Provide application troubleshooting and support for Windows 10, Windows 11, and Mac/iOS devices.</p><p>• Perform hands-on and remote support for Thin Clients and other desktop-related systems.</p><p>• Ensure timely resolution of support tickets and maintain accurate documentation in the ticketing system.</p><p>• Conduct desktop imaging and installation of hardware and software as required.</p><p>• Reset passwords and manage user account issues in line with organizational policies.</p><p>• Collaborate with team members to address and resolve technical challenges in a warehouse setting.</p><p>• Deliver high-quality customer service to end users, ensuring a positive support experience.</p><p>• Assist with basic troubleshooting tasks to maintain optimal system performance.</p>
