People want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values. It’s more than a job, a guest experience, or a business investment. Together, we are making a difference in people’s lives. ~Tony Davis, President
PURPOSE
To blend supervision and physical labor at 30% to 70% thereby arriving at the highest production, and gaining respect of subordinates. To keep a clean, safe, sanitary and organized work area at all times.
ESSENTIAL FUNCTIONS
Supervise the Utility staff of the hotel and ensure policies and procedures are followed.
Supervise the cleaning of all equipment (china, glass and silver) and ensure adequate supplies of each. Conduct quarterly inventories.
Complete weekly associate schedule and evaluate and maintain weekly Labor Costs Sheets.
Work with Banquet Stewards to ensure proper breakdown stations and to make sure stations are established according to the size of the group.
Maintain all kitchen storage areas.
Conduct a monthly walk-through with Engineering and forward minutes to the Executive Chef and Director of F&Bfor follow-up.
Assume responsibility and manage to budget kitchen controllable costs on china, glass and silver.
Lead the Food & Beverage sanitation effort by interacting with vendors, associates and the health department.
Maintain clean and orderly work areas following PCH’s SOPs.
Breakdown, clean and store all dishes following correct procedures.
Utilize the Hotel Rack and Stock Procedures for sorting china, glass, and silverware
Inspect dish machine for cleanliness, proper distribution of soap, water and rinse solution. Clean dish machine as needed and totally break-down machine at close of business.
Distribute all stored glass, silver and china to designated areas.
Handle the stocked china, glass and pre-soaked silverware correctly to avoid breakage while running it through the dish machine.
Follow the railroad cleaning schedules for sanitation duties.
Utilize the silver de-tarnishing equipment as business requires.
Ensure garbage collection on a timely basis with cans being hosed out and liners are being used.
Ensure floors are mopped and swept.
Maintain cleanliness of back dock areas.
Strive to maintain a pleasant working atmosphere with all kitchen and fellow associates; develop/promote team spirit.
Enforce safe work habits in utility/dish room areas.
Comply with the "Clean As You Go" work policy.
Attend all Associate meetings.
Assist in training and supervising utility staff. Enforce strict compliance with dress codes and uniform policies.
Ensure that all proper cleaning supplies are available and assign crews to prospective work areas.
Coordinate with Banquet Captain for items needed for use in banquet meal functions.
Assign specific cleaning assignments for all personnel, utilizing a daily cleaning schedule.
Conduct monthly meetings with agenda and written records.
Maintain aisle in neat and orderly fashion at all times. Make sure all items necessary for service are maintained at par level.
Each Associate is expected to carry out all reasonable requests by management which the Associate is capable of performing.
Our Benefits Include:
- Comprehensive Health Insurance – Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance
- 401K with Company Match
- Employer Paid Life Insurance
- Complimentary Employee Assistance Program
- Paid Time Off to include Vacation, Personal, Sick, & Holidays
- Discounted Hotel, Spa, Golf, Retail, and Food & Beverage
- Tuition Reimbursement Program
- PCH University & Professional Development Series
- Associate Referral Program
Our Culture:
Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence. Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day. The secret sauce to our successful recipe: Put people first.
We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers.
PCH Hotels & Resorts brings the heart and soul to hospitality. Our core values are the foundation of everything we do!
You belong here. Join the PCH Hotels & Resorts family, where we put people first.