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Program Manager

Department of Homeland Security
Customs and Border Protection
U.S. Border Patrol
This job announcement has closed

Summary

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, U.S Border Patrol, Border Patrol Headquarters, Office of the Chief, Information Coordination, Located in Washington D.C.

Overview

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Job canceled
Open & closing dates
05/06/2025 to 05/12/2025
Salary
$142,488 to - $185,234 per year
Pay scale & grade
GS 14
Location
1 vacancy in the following location:
Washington, DC
Remote job
No
Telework eligible
No
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
14
Job family (Series)
Supervisory status
Yes
Security clearance
Not Required
Drug test
No
Announcement number
USBP-IMP-12732776-CLK
Control number
836435900

This job is open to

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Clarification from the agency

Current U.S. Customs and Border Protection employees who are currently working in a permanent competitive service position within the local commuting area.

Duties

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In this Program Manager role, you will become a key team member of homeland security individuals involved in supervising the Headquarters Services and Support Branch responsible for leading the development and implementation of key missions support process for the organization. The program has responsibility over mission support policies, administrative issues, workforce management, training, staffing, table of organization (TO) management, payroll, and awards programs.

This position starts at a salary of $142,488.00 (GS-14, Step 1) to $185,234.00 (GS-14, Step 10).

Typical duties of this assignment include:

  • Advising USBP headquarters leadership on DHS, CBP, and USBP's key mission support processes.
  • Testing, developing, and adapting new methods and theories, and recommending inclusion and modifications for use by other organizations.
  • Addressing substantive issues and problems characterized by complex, controversial, and sensitive matters by applying a wide range of policies, practices, analytical diagnostic methodology, laws, and regulations covering the workforce.
  • Directing the implementation, review, and monitoring aspects of subordinate program areas

Requirements

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Conditions of employment

  • You must be a U.S. Citizen to apply for this position
  • Males born after 12/31/1959 must be registered with Selective Service
  • Primary U.S. residency for at least three of the last five years (additional details below)
  • You may be required to pass a background investigation
  • CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures.
  • As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link.
  • DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.
  • Bargaining Unit: This position is not covered under the bargaining unit.

This vacancy has a local commuting area requirement, as defined below:
  • The area surrounding the duty station by which people reasonably travel back and forth from home to work; Or
  • The employee's permanent duty station is located within the reasonable travel area surrounding the duty station of this vacancy; Or if applicable
  • For employees who are detailed or temporarily promoted for more than 1 year to another duty location, the detailed or temporary duty location is considered to be the duty location of record for commuting area purposes. For employees detailed or temporarily promoted for less than one year, the permanent duty location is considered the duty location of record for commuting area purposes.

Qualifications

Experience: You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

  • Reviewing the results of oversight activities and determining the significance and severity of problems and issues as well as which ones to bring to the process owners.
  • Developing and implementing short and long-term plans to improve the delivery of services, to add new services, to remove services not needed, and to upgrade facilities to assure the provision of the best possible service.
  • Providing guidance and interpretation of policies and procedures to the Director and other senior managers.
  • Providing support with onboarding and offboarding personnel and the performance appraisal and awards programs.
  • Setting priorities and schedules for completion and assigning work to direct reports based on considerations of the work requirements and abilities of the employees in question.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:
  • Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
  • Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 05/12/2025.
The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers

Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:
  • Working for the U.S. Government as a federal civilian or as a member of the military
  • A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
  • Participation in a study abroad program sponsored by a U.S. affiliated college or university
  • Working as a contractor, intern, consultant or volunteer supporting the U.S. government
Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Additional information

Supervisory Probationary Period: You may be required to serve an 18-month probationary period upon appointment to this position. You may also be required to complete an appropriate supervisory training course within 90 days of assignment to this position.

Leadership Training: All newly appointed, first-time CBP Supervisors are required to complete mandatory CBP Supervisory Leadership (SLT) training. SLT will be scheduled by the Office of Training and Development within the first 90 days of appointment. The duration of the training will include three weeks of in residence training in Harpers Ferry, WV.

The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants will only be considered for the Eligibilities for which they claim in the job questionnaire AND must provide the supporting documentation. Applicants will not be considered for Eligibilities for which they did not claim, regardless of the documentation submitted with the application. https://apply.usastaffing.gov/ViewQuestionnaire/12732776

We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. If you meet the minimum qualifications, your experience, education, and training will be rated using an assessment questionnaire.

This self-assessment will be used to assess the following competencies or KSAs:

  • Ability to analyze operational problems to identify significant factors and develop solutions.
  • Ability to plan and organize work.
  • Ability to communicate effectively orally and in writing.
  • Ability to establish priorities.
  • Ability to resolve problems using tact and diplomacy

If you are best qualified, you may be referred to the hiring manager for consideration and may be contacted for an interview. As a part of the interview process, additional selection criteria may be administered by the hiring manager. Preview the job questionnaire https://apply.usastaffing.gov/ViewQuestionnaire/12732776

Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government, you are not CTAP eligible.View information about CTAP eligibilityon OPM's Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement. To be considered well qualified under CTAP, you must be rated at a minimum score of 85 for this position.

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