Barista

The Barista is responsible for serving all products with friendly, individualized attention. They are responsible for educating customers about the premium coffees and teas served at Richwood Coffee and identifying opportunities to upgrade customer plans for coffee. Additionally, they communicate when supplies or branded materials need stocked or ordered.

Richwood Bank prides itself on a unique company culture and all team members should be active and engaged participants.

Essential Functions

• Smiles and greets all customers upon entering the branch.
• Develops a rapport with customers by learning their names, favorite drinks, etc.
• Verbally receives and creates customer orders in afriendly, efficient, and personalized manner
• Responds proactively to prevent customer service situations
• Accurately scans orders into the Point-of-Sale system (POS) and reports balances to customers
• Answers customer questions regarding coffee blends, preparation, and product freshness
• Ensures that customers are educated on our Coffee Shop history, program, products, services, and Beneficiaries
• Maintains the highest quality and product standards
• Follows all Crimson Cup drink recipes and procedures
• Educate themselves on the diverse types of coffee, tea products, blends, and roasts
• Restocks supplies when necessary and informs Barista Lead when additional supplies or branded materials are needed
• Routinely cleans the bar area, floor, windows, and grinders, and takes out trash, etc.
• Reports potential safety hazards to the branch manager
• Informs the Branch Manager on duty of any operational inconsistencies and strengths noted with processes
• Willing and able to work Monday through Saturday.
• Ensures work completed is accurate and appropriate. Verifies and validates all data to confirm accuracy and reliability. Paying close attention to details of all information received and entered.
• To be classified as a full-time employee, Baristas must work at least forty (40) hours per week. Part-time employees are required to work at least sixteen (16) hours per week, to maintain their part-time status. Baristas working less than sixteen (16) hours per week will be classified as seasonal employees.

Skills and Abilities

• Excellent customer service skills
• Work well under pressure and in a fast-paced environment
• Strong communication skills
• High degree of accuracy
• Detailed and organized
• Maintain a positive morale and professional attitude towards your team and customers
• Punctual
• Excellent verbal and written skills
• Maintains positive morale and professional attitude
• Excellent verbal and written skills
• Well-organized and detail oriented

Education and Experience

• High School Diploma or GED required

Equal Opportunity Employer/Disability/Veterans. Richwood Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.