General

Job Listing

Number of Positions: 1
Job Listing
Job ID: 14438459
 
Job Location:
 

 
How to Apply:
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Job Title:Switchboard Operator
Work Type:Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 20, Work Type: Regular
 
Salary Offered:$16.00 - $19.00 Hourly
Benefits:401(k) or other retirement, Dental Insurance, Health Insurance, Holidays, Sick Leave or PTO, Vacation or PTO, Vision Plan
 
Physical Required:Unspecified
Drug Testing Required:Yes
Education Required:High School Diploma/GED
Experience Required:Unspecified
 
Required Skills:
High School/GED or equivalent
Experience with managing a PBX or multi-phone-line system.
Preferred Skills:
Microsoft Office Software computer skills
Customer service experience and interpersonal, verbal, and phone communication skills.
 
Job Description:
0.5 FTE- 40 Hours per pay period
Split shift hours of 6 am- 2 pm, 2 pm- 10pm
Weekends/ Holidays: Every Other

Position Overview:

The Switchboard serves as the communications hub for many of the organization’s incoming phone calls, vendors, and hospital visitors. The Switchboard operator ensures timely and accurate handling of questions and transferring of calls to support the efforts of Winona Health’s Emergency Department. The Switchboard staff also operates paging, security, and alarm systems.  Operators process incoming phone calls for Winona Health in a timely, accurate, and courteous manner.  They also page doctors and staff according to policy guidelines.

Essential Duties & Responsibilities:

Supports organizational safety and security by dispatching code and alert response teams, monitoring security cameras and alarm systems, and controlling access to the building after hours including issuing keys as needed.
Serves as North Entrance receptionist as needed, greeting and answering visitor questions and issuing passes.
Acts as cashier when the Gift Shop is closed.
Maintains familiarity with Winona Health current events, activities, staffing changes, and other news to assist in performing job duties.

Supervisory Responsibilities:

No Direct Reports

Refer to ID when applying