Keno Shift Supervisor

Summary:

Responsible for assisting with the day to day operation and direct supervision of assigned activities within the Keno department. Oversee overall department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or employee challenges.

Essential Functions and Responsibilities:

• Responsible for training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned
• Supervise Keno operations and employees, ensuring compliance of all gaming regulations and internal policies and procedures
• Review payouts, settle disputes, and report any unusual issues or incidents to the Director
• Responsible for administrative duties including verifying and balancing the main bank
• Provide outstanding customer service in a timely manner to both guests and fellow employees
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
• Perform other duties as assigned

Qualifications

• 1 year of previous supervisory experience, preferably within a Keno department
• Knowledge of Keno terminology/odds
• Ability to effectively communicate and lead in small groups, as well as on an individual-basis
• Basic computer knowledge
• Must be at least 21 years of age
• High school diploma or equivalent
• Ability to communicate effectively in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

•   Gaming

Physical Requirements

• Occasionally push/pull, lift and/or carry up to 20lbs.
• Occasionally bend, reach, twist, squat, communicate via paging system, and distinguish between shades of color
• Frequently walk, stand, and sit
• Constant use of vision and hearing

Work Environment Potential Conditions

• Indoor
• Smoky and noisy

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.