Customer Experience Specialist
- Job Category: Customer Support
- Job Type: Full time
- Reqid: J0084510
To ensure all potential and existing customer enquiries are dealt professionally at all times.
● To ensure timely monitoring, input and processing of customer orders (Web Request, Emails, Fax) – Work Order Creation
● To work with Operations to ensure all work orders are closed timely and accurately.
● To ensure accurate assigning of barcodes and update of barcode range into tracking sheet.
● To ensure timely and actively communicate any late/delayed activities or collection service to customer when informed by Operations Team
● To ensure self-retrieval/self-access request is assessed within 1 week from the processing date, otherwise proactively communicate to the customer in order for boxes to be picked up for storage.
● To arrange and perform backup duties as and when required
● Consistently increase ReQuest Web Score and usage.
● To ensure compliance to policies and procedures relating to ISO in the conduct of departmental activities to observe the Quality Management System and for continual improvement.
● To ensure all local FSSHE requirements, policies and procedures are being met and adhered
Category: Customer Support
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0084510
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.