Job Listing
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| Job ID: 13986796 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Manager, EV Client Engagement |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | Bachelor's Degree |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
What We Need
Element Fleet Management is seeking a Manager, EV Client Engagement to join our team. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. At Element, employees play a critical role in delivering value to clients and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!
The Manager, EV Client Engagement is responsible for supporting all planning, executing, and reporting activities related to client EV engagements, serving as Element's primary point of contact by establishing themselves and their team as a critical component for our clients' EV success. This role is responsible for helping Element deepen relationships and for supporting customers in their decarbonization journey. Inherent in this role is coordination of all parties, both internal and external (customers, vendors, etc.) as well as providing leadership and guidance for a team of Project Specialists who will support client EV implementation.
Are you:
Able to visualize and to action the bigger picture, ensuring alignment with the business goals?
Adept at working effectively in a business environment characterized by complexity, ambiguity, and rapid change?
A Day in the Life
Client
Develop and own the client EV engagement playbook and organizational RACI; lead client-facing Element teams in the execution of client EV engagements
Interface with clients to design engagements, securing support from Element SMEs as required
Establish an escalation process to ensure critical issues get immediate visibility to Element executives
Support account managers with client specific EV engagement related contract development
Lead Project Specialist team in the execution of client engagements
Guide and influence clients through the development of their EV engagement transition planning, anchored on engagement design, execution, and measurement
Ensure superior client experience
Project Management
Design and lead project management activities, holding teams accountable by tracking of KPI's, milestones, etc.
Provide coordination between internal Element SMEs, external vendors, and clients to ensure seamless execution of client engagements
Manage escalations with clients, ensuring optimal client experience and rapid issue resolution
Develop, manage, and track engagement status including metric/scorecard development, measurement methods, and dashboards
Track and implement performance improvement opportunities
Vendor Management
Manage vendor performance against SLAs
Support identification of new service opportunities and supporting vendors
Support client EV engagement related vendor contract development
Shared Accountabilities
Capture pilot insights and work with clients to develop a fact base for internal / external publication
Provide input into white papers, presentations, executive presentations, etc. regarding pilot design, execution, and client sentiment
Provide inputs as needed for any press release or other communication related to client pilots
People Leadership
Clearly communicate goals to employees and proactively look for opportunities to adjust tasks and objectives
Regularly review performance metrics with direct reports
Requirements
Bachelor's degree, preferably in Business, Engineering or equivalent and applicable work experience
Project/Program Management experience; experience leading client facing engagements
Minimum 1-2 years people leadership experience preferred
Minimum 5-7 years proven work experience, preferably in client relationship-focused and/or consulting /advisory role
PMP or equivalent certification, preferred
EV experience is an asset
Fleet management experience is an asset
Proven track record of effectively planning, managing and executing complex business initiatives, ensuring all stakeholders and direct/indirect team members are accountable, knowledgeable, and driven towards results
Demonstrated ability to manage multiple simultaneous projects in an organized fashion
Excellent interpersonal, communication, change management, and presentation skills (written and verbal) at all levels
What's in it for You
* A culture of innovation, empowerment, decision-making, and accountability
* Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
* Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
* Hybrid work environment for most positions
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to or call (800) 665-9744.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors.
Refer to ID 78696881 when applying |
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