Position: Sales Associate Department: Retail The Greenbrier Sales Associates are responsible for providing excellent guest service and meeting monthly sales goals. Primary Responsibilities: · Acknowledge guests in a friendly and helpful manner within 30 seconds of their entry into the shop always with a smile · Be able to anticipate guest needs · Convey enthusiasm and a genuine sense of interest in the guest · Achieve hourly and monthly sales goals · Maintain a professional attitude with sincere desire to please our guests · Be able to work one on one with our guests · Become an expert about the merchandise offered in the shop to build credibility and increase sales. · Be able to work in a fast-paced environment and multi-task while being attentive to guests · Build rapport with guests and identify their needs by listening and asking open-ended questions · Suggest items that meet the guest’s needs and explain the features and benefits of the item offered · Be able to keep the shop attractively merchandised and well stocked · Maintain good housekeeping standards in shop and storage area · Be able to follow the Greenbrier Retail Business professional dress code · Be able to operate a Point of Sale system and handle cash, room charges and credit cards · Work well as a part of a team · Take initiative without supervision · Must be detail oriented and have good organizational skills · Must have a passion to sell and work in the service industry · Be able to adapt to change and perform other duties as needed Normal working hours: Shop hours 9am to 9pm or 10am to 11pm · 8 hour shifts · Flexible working hours, shifts vary · Available weekends and holidays · Hours may change for special events Past work experience: · At least 6-12 months sales experience required Education Requirements: · High School Diploma or equivalent Communication Skill Requirements: · Ability to read, write and follow instructions · Ability to effectively communicate with guests, team members and management · Ability to communicate in a friendly, positive and professional manner · Ability to communicate on the telephone using The Greenbrier telephone standards · Must be a good Listener Technical Requirements: · Ability to use and understand The Greenbrier Point of Sale Retail system · Basic computer skills · Basic math functions such as addition, subtraction, multiplication and division. · Ability to use a calculator and calculate percentages Physical requirements: · Standing for 8 hours · Constant moving, talking, listening, hearing, reaching, lifting at least 30 pounds, kneeling, climbing ladders Required Supervision: · Must be able to work independently with little or no supervision · The ability to communicate and take direction from Retail assistant managers, Retail managers and Directors. |