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JOB SNAPSHOT
Account Executive
Ipswich, GB
By joining our business, you will become a key member of a growing Facultative Reinsurance Client Servicing team in Ipswich, working alongside sales and broking colleagues in London, our global network offices, our direct clients and our operational team in Mumbai. There will be the opportunity for remote home working, alongside the more traditional office-based role.
We place bespoke facultative reinsurance solutions for our diverse client base, ranging from large and small overseas insurance companies, local insurers and Lloyd’s Syndicates.
We are an integral part of the end-to-end client servicing function, beginning with the discussions with our clients to establish their reinsurance requirements alongside our brokers, through to the completion of the reinsurance product. This can take the form of face-to-face meetings or conference calls with the client, as well as the reinsurance market, to tailor a structured reinsurance programme to meet our clients’ needs. We work closely with the London market brokers during the process to assist them with the co-ordination of the placement, keeping the client up to date on progress.
We are an agile working team and utilise the skills and proximity of the London market as required, to fulfil the clients’ requirements.
The Role
The role encompasses regular client and underwriter contact, either in person (whether in our office or at their location), or via all other available communication methods.
Principal Accountability
- Conduct Risk: To put the interests of clients and the integrity of the market at the heart of the way you do business.
Principal Duties/Responsibilities
Client Relationship Management:
- Work alongside Brokers and Client Relationship Managers to understand the client’s business and their risk management needs, to look for solutions to deliver those needs
- Provide excellent ongoing service throughout the life cycle of a clients’ policy.
- Understand and apply the business unit policies and procedures.
- Provide technical, industry and subject matter expertise where required.
- Draw upon expertise within specialist technical teams within the Business Unit (BU) and across the Group for the benefit of the client as required.
- Liaise with clients and build strong relationships.
- Work alongside (and provide direction as appropriate) the Mumbai Placing & Billing Team (P&B), by logging requests on Service Hub so they can prepare MRC’s (Market Reform Contracts), Invoices and Evidence of Covers (EOCs)
- Produce renewal documentation with guidance from brokers and support from the Mumbai Placing & Billing Team.
- Coordinate with Mumbai Placing & Billing Team on queries, errors, revisions etc.
- Issue accurate documentation to the client in a timely manner.
- Respond quickly and accurately to new business requests.
- Maintain the placement file on the Electronic Filing System/Document Management System (DMS)
- Conduct Know Your Customer checks (KYC) and refreshers as and when required
- Perform Sanctions Checks on SMART tool through coordination with Lead Broker on resolution of issues and queries
- Perform Third Party Approval process by populating the Third-Party Scorecard through coordination with Lead Broker on resolution of issues and queries
- Check Market Security for TOBA (Terms of Business Agreement) status of markets being proposed and advise to Lead Broker
- Check Market Security for the status of carriers being used (including the use of any non-approved market letters, fact sheets as required), and ensure these are provided to the client at Indication / Quote stage as necessary.
- Prepare CEM (Client Excellence Model) Quote-to-Client (QTC) and Confirmation of Cover (CoC) where requested.
- Check organisations are setup (Client, Insured, Reinsured, Reinsurers, Third Party etc.) on Eclipse and initiate actions accordingly if not
- Be the first point of contact for all internal queries (including Accounting & Settlement (A&S)) aiming to resolve all internal queries independently
Placement Management:
- Check policies/contracts/endorsements, market presentations and client documentation as appropriate before issuing to the client or underwriter.
- Provide accurate mid-term adjustment documentation to the client as and when required throughout the policy period.
Operational and Service Delivery:
- Deliver ongoing high level end-to-end client service, ensuring adherence to Willis Towers Watson Group policies, procedures and all regulatory requirements for client activity.
- Respond to clients in a timely manner to ensure optimum client retention rates.
- Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels.
- Manage Key Performance Indicators (KPI’s)/Service Level Agreements (SLA’s) to ensure targets are met.
- Support the implementation of any new processes/procedures that are put in place.
- Ensure adherence to Group policies, procedures and all regulatory requirements.
Other:
- Support the overall operational governance and decision-making process.
- Support management and Willis Towers Watson in the management of risks applicable to the Business Unit.
- Any other duties commensurate with position or level of responsibility.
Requirements
- Preferably educated to GCSE level 5 or 6 in both English and Maths or equivalent, or industry knowledge/experience.
- Preferably looking to study towards Diploma CII (DipCII) or ACII.
- Proven track record of delivering high levels of client service.
- Skilled at building effective relationships, at all levels, with clients, prospects, associates, and (re)insurers.
- Ability to represent the practice and Willis Towers Watson with integrity and credibility
- Good communication skills.
- Experience of working with and adhering to processes and systems to support client service delivery.
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
UNSOLICITEDCONTACT
Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.
OUR OFFICES
Our colleagues serve more than 140 countries and markets around the world. This gives a global dimension to everything we do and creates lots of exciting opportunities for you to collaborate and grow. Explore the map below to see where you career could take you.
Meet our people
Massimiliano Abri
Burn Domingo
Theodore Coteok
Karuna Jose
Ana Cristessa Nabuab
Nichelle Daulby
Roberta Jones
Shadab Hemani
Donna O'Riordan
Mitch Dauz
Kerstin Plag
Anna Stonelake
Elise Hunt
Mathew Stewart
Ritu Batheja
Matice Morris
Catarina Carvalho
Soumya Kurup
Leonardo Araujo
Karan Patel
Poonam Yadav
Tom Leigh-Eldredge
Karan Rai
Felipe Pradel
Michael McConnell
Mel Scrutton
Irene Larbi
Kingsley Wang
Charlie (Charlotte) Garrod
Laura Punzón
Nick Alexander
Benjamin Tessier
Paul Dowding
Pei Wang
Emma White
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Dominic Ferrari
Suzanne Vaughan
Nuno Arruda
Salmaan Saeed
Massimiliano Abri
Burn Domingo
Theodore Coteok
Karuna Jose
Ana Cristessa Nabuab
Nichelle Daulby
Roberta Jones
Shadab Hemani
Donna O'Riordan
Mitch Dauz
Kerstin Plag
Anna Stonelake
Elise Hunt
Mathew Stewart
Ritu Batheja
Matice Morris
Catarina Carvalho
Soumya Kurup
Leonardo Araujo
Karan Patel
Poonam Yadav
Tom Leigh-Eldredge
Karan Rai
Felipe Pradel
Michael McConnell
Mel Scrutton
Irene Larbi
Kingsley Wang
Charlie (Charlotte) Garrod
Laura Punzón
Nick Alexander
Benjamin Tessier
Paul Dowding
Pei Wang
Emma White
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Dominic Ferrari
Suzanne Vaughan
Nuno Arruda
EVENTS
Posse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmPosse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmPosse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmPosse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmThere are no upcoming events at this time.