Sales Operations Administrator

The Sales Operations Administrator assists our Inside Sales Team by ensuring a positive customer experience through the coordination of customers equipment needs including installations, purchases, service requests, parts orders and removals. The duties listed portray in general terms the type and level of work performed and are not intended to be all inclusive.

RESPONSIBILITIES:

• Partner with customers to determine equipment specifications and requirements.
• Collaborate with IST team members to assess equipment requirements for installation, purchases, removals, service calls, and identify parts available for customer replacements.
• Complete the necessary paperwork to facilitate the customer's equipment purchase or loan.
• Works closely with other teams to ensure the customer experience environment is optimized and customer expectations are exceeded.
• Facilitates coordination between the customer, third-party providers, service technicians, and the equipment team.
• Provide timely updates on the progress of project-related items.
• Advise customers on equipment solutions that align with their needs while ensuring profitability for the company.
• Ensure timely and accurate updates to FB systems with all pertinent information related to customer equipment.
• Gather data from multiple sources within the company's systems and create reports to aid in decision-making.
• Process equipment parts orders for customers as required.
• Participate in user acceptance testing as needed for projects
• Other duties as assigned by management.

Pay Range $24.40-$30.50 an hour

EDUCATION & EXPERIENCE:

• High School Diploma or GED required.
• 2 or more years of successful phone-based Customer Service and/or Equipment coordination experience required.
• Moderate computer skills, including order entry and MS Office Suite.
• Prior CRM experience preferred.
• Pulling and consolidating data experience preferred.
• Experience in the Food & Beverage Services Industry is ideal and highly preferable.
• Previous Coffee equipment or electrical experience (a plus).

PERSONAL / PROFESSIONAL SKILL SETS:

• • Demonstrates strong attention to detail and accuracy.
  • Ability to collaborate effectively as a team player while also working independently with a strong work ethic and minimal supervision.
  • Consistently exhibits excellent interpersonal skills and a positive attitude.
  • Takes a proactive, team-oriented approach to problem-solving and ownership of tasks.
  • Maintains accurate keyboarding and math skills.
  • Identifies problems and key issues in straightforward situations.
  • Provides exceptional customer service with timely follow-up.
  • Answers customer inquiries honestly and accurately.
  • Maintains a friendly and professional tone at all times.
  • Communicates clearly, professionally, and effectively with both internal and external customers, in both written and verbal forms.
  • Ability to resolve issues and/or make recommendations involving financial decisions independently.
  • Communicates effectively with both internal and external customers, ensuring clarity and professionalism in both written and verbal interactions.