Special State Programs Student Coordinator- Professional Services- No benefits (Contingency)
Position number: 1281
Work schedule: 28 hours/46 weeks
Compensation: $20.00
Reports to: Associate Director of Financial Aid Operations
Open Until Filled
For information on “Who are Professional Services, No-Benefit Employees?” please visit http://www.grcc.edu/humanresources/employeegroups/contingentemployees.
SUMMARY
Manage all aspects of the State of Michigan Futures for Frontliners and Reconnect financial aid programs and the Grand Rapids Promise Zone Program. Responsible for using rosters and systems to identify potential students and develop communication strategies, in cooperation with the Promise Zone Director at GRCC and with the Executive Director of Financial Aid. Serve as a point of contact for students with financial aid questions for these aid programs. Manage and conduct the process for confirming student eligibility and calculating awards. Maintain regular reports for the college and assist with regular reports to the State of Michigan.
ESSENTIAL JOB FUNCTIONS
• Implement the process for regular download of program rosters from the State of Michigan on a weekly basis (or more frequently as needed). Ensure that student records are updated appropriately.
• Ensure the use of the GRCC data system to appropriately identify and track students based on their eligibility for the aid programs.
• Function as a contact point for student inquiries, including responding to student questions via the Frontliners and Reconnect phone number and email addresses, maintaining the information on the GRCC website, and providing regular updates to other GRCC staff members.
• Serve as one of the liaisons between GRCC and the Reconnect Navigator from the State of Michigan.
• In cooperation with other GRCC departments, develop promotional communication to students who are eligible for Futures for Frontliners or Reconnect.
• In cooperation with other GRCC departments, develop and implement communication for students who are in various stages of determining their eligibility for the aid programs. This includes but is not limited to providing general presentations, contacting students who need to complete their FAFSA, and informing students as to their status throughout the enrollment and awarding process.
• Develop and implement tracking processes within the GRCC data system to comply with State tracking requirements for continued student eligibility including completion of requisite number of credits and maintaining a minimum GPA.
• Maintain an expert knowledge of the Grand Rapids Promise Zone program and State of Michigan financial aid programs, especially Futures for Frontliners and Reconnect.
• Ensure that all updates from the State of Michigan and Promise Zone Director are communicated to appropriate members of the GRCC community so as to ensure students have updated information and that GRCC maintains its compliance with State guidelines.
• Calculate and monitor student awards, including adjusting awards within Promise Zone, State, and Federal guidelines when a student enrolls, withdraws, or has a change in other aid that affects the amount of a student's award.
• Work in cooperation with members of the Financial Aid Office, the Promise Zone Director, and with other GRCC departments to implement improvements as appropriate to the Promise Zone, Futures for Frontliners and Reconnect processes.
• In cooperation with the Executive Director of Financial Aid and Promise Zone Director, establish and implement regular reports to the GRCC community and submit reports as needed to the State of Michigan.
• In cooperation with the Associate Director of Financial Aid Operations, prepare approval and submission to ensure the timely and accurate submission of payment rosters to the State of Michigan and updating payment information for students on the State's Mi-SSG system.
• Provide ongoing communication to students so as to remind them of the requirements for maintaining eligibility for the programs.
• Provide ad hoc data reports to the college as assigned.
• Assist with general student phone calls, student emails, and other tasks as needed.
• Perform other duties as assigned.
JOB SPECIFICATIONS
Education
• Associate's Degree required.
Experience
• Experience working in higher education preferred
• Recruiting and outreach experience
• Experience with the awarding and/or administration of State of Michigan financial aid programs preferred.
• Experience with awarding and/or administration of federal financial aid programs preferred.
• Experience with various online government data systems, specifically the MI-SSG system, but including FAA Access, COD, NSLDS, Partner Connect, and other online systems preferred.
Skills:
• A strong understanding of accounting principles, analytical skills, and statistical knowledge strongly preferred.
• A high level of attention to detail and working with complex processes.
• Demonstrated technology skills, including proficiency with MS Office products and financial aid web systems including the Student Aid Internet Gateway (SAIG), the Common Origination and Disbursement website (COD), National Student Loan Data System (NSLDS), and Financial Aid Administrator Access (FAA Access).
• Working knowledge of data systems related to higher education. the PeopleSoft Campus Wide Information System including Query and Crystal reporting tools is preferred.
• Ability to speak Spanish preferred.
Mental Demands:
• Must demonstrate high levels of customer service and interpersonal skills, as well as strong attention to detail, organization, and problem-solving abilities.
• Ability to communicate effectively with a diverse student, staff, and business partner population and provide exceptional customer service.
• Ability to plan and work independently and as a team member.
• Ability to follow detailed processes.
• Must be punctual with a good attendance record.
Physical Demands:
• Ability to sit for prolonged periods of time.
Working Conditions:
• Ability to accommodate a flexible work schedule, which includes evenings and weekends as needed.
• Ability to handle multiple tasks simultaneously with a high level of accuracy.
• Grand Rapids Community College is required to comply with the OSHA emergency temporary standard (ETS). Employees will either have to be vaccinated or comply with weekly testing requirements.
To apply, please visit: https://apptrkr.com/5201107
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