NY1496729

1

Less than High School

none

$20.00 - $22.00 hourly

Full Time Regular

Not Specified

Front Desk Agent Supervisor About Us: The Lake Placid Lodge is an upscale resort located in the heart of the Adirondack Mountains, situated on the shores of Lake Placid. Website: https://www.opalcollection.com/lake-placid-lodge/ Job Title: Front Desk Supervisor Job Description: The Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Front Desk Supervisor will also ensure that all customer service standards are met and that all guests have a positive experience. Responsibilities: -Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests -Assist and guide the front office staff through their daily duties and responsibilities. -Respond to guests' inquiries and requests in a timely and professional manner -Ensure accuracy of billing and payment processes -Monitor and review guest feedback -Resolve customer complaints -Train and coach front desk staff -Maintain a clean and organized front desk area Requirements: -At least 2 years of work experience as a Front Desk Agent or similar customer service role -Degree or Certificate in Hospitality or related field of study -Must be available to work a flexible schedule including days, nights, weekends and holidays -Ability to reliably commute to Lake Placid -Experience with hotel reservations software, like OPERA -Excellent interpersonal and communication skills -Proven leadership and organizational skills Benefits: -Paid Time Off -Affordable Health, Dental, and Vision Insurance -401(k) Retirement Plan -Free Employee Meals (1 per shift) -Opportunities for Advancement Equal Opportunity Employer. Pay starts at $20/hour Please send application/resume to: Jessica Levy HR Manager jlevy@lakeplacidlodge.com