Job Description
Job Details
Job Title
Customer Production Specialist
Business Function
Service
Branch Name
MHC Road Ready Center
Date
12-07-2023
Address
1331 DELANO ROAD
City
Chillicothe
State
OH
Job Overview & Essential Functions
Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Customer Production Specialist - Road Ready Center. The role of the Customer Production Specialist - Road Ready Center communicates with customers, potential customers, and selling dealers during the quoting process as well as specific information needed for the installation process. Responsible for building training materials to define the customer specific installation requirements for their new trucks.
Works with potential and current customers to understand their equipment installation requirements.
Works with Service Manager and Branch Manager to develop parts and labor quotes for customer required installations, paint jobs, decals, etc. and provides them to customers and Road Ready Center Management in a timely manner.
Builds customer process documents (build spec sheet) to be provided to the Installation Specialist which will include all detail information of the customer's specifications that will be required for the installation. This may include written documentation, diagrams, photos, or videos.
Serves as the subject matter expert for the Installation Specialists to ask questions or get additional direction outside of the build spec sheet.
Communicates regularly with customer, dealer, and local management on the progress of trucks through the installation process.
Attends pilot review meetings to determine if the installations meet customer requirements. If not, then makes the necessary modifications to the build spec sheets to ensure the customer is satisfied with the installation.
Maintains all process documents to ensure the most current instruction are up to date.
Provides training to Installation Specialists for large fleet equipment installs.
Follows safe work practices and procedures, uses safety equipment when required, responds to suggestions for working safely and seeks assistance when necessary.
Performs other duties as assigned by supervisor.
#TAMHC
Qualifications
The ability to build and maintain good relationships with vendors and factory personnel
Must have good written and verbal communication skills
Must have the ability to formulate, build and delivery presentations to small and large audiences
Ability to lead and direct a team
Must have positive can do attitude
Ability to work well with co-workers
Exceptional computer skills
Trained in Excel
Benefits
Competitive Salary
Medical, Dental and Prescription Insurance
Disability and Life Insurance
Paid Time Off program
401k and Profit Sharing with Employer Match
Flexible Spending Account
Internal Promotion Opportunities
Tuition Reimbursement Program
On the Job Training
About Us
MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential - a place where you can grow as a person and a professional.
Equal Opportunity Employer/Veterans/Disabled
