We are looking for a dedicated Customer Service Representative to join our team in Long Beach, California. This Contract to permanent position offers a great opportunity to provide excellent service while supporting logistical operations in a dynamic environment. The role requires strong communication skills alongside the ability to handle administrative tasks efficiently.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries through inbound telephone calls, ensuring a detail-oriented and friendly experience.<br>• Accurately input data and maintain records using spreadsheets and other tools.<br>• Coordinate logistics for various operations, ensuring smooth and timely execution.<br>• Schedule and manage appointments to meet organizational needs.<br>• Organize and oversee schedules to optimize workflow and resource allocation.<br>• Collaborate with team members to address customer concerns and resolve issues effectively.<br>• Uphold company standards by delivering high-quality service in every interaction.
<p><strong>Job Summary:</strong></p><p> A leading healthcare insurance company is seeking a <strong>Customer Service Representative fluent in both Vietnamese and English</strong> to join their fast-paced, client-focused team. This <strong>temp-to-hire</strong> opportunity is ideal for someone with excellent communication skills, a compassionate attitude, and the ability to assist members with healthcare-related inquiries in a timely and professional manner.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide exceptional customer service via phone, email, and/or chat to policyholders and providers in both Vietnamese and English</li><li>Assist members with benefits information, claims status, billing inquiries, and general account questions</li><li>Handle high-volume inbound and outbound calls with professionalism and accuracy</li><li>Document all interactions and update customer records in the system</li><li>Escalate issues as necessary following internal protocols</li><li>Educate members on healthcare plans, coverage options, and resources available to them</li><li>Maintain compliance with HIPAA and company privacy guidelines</li></ul>
<p>Robert Half has an excellent career opportunity for an articulate, highly-skilled customer service representative in the growing industry. The ideal candidate is passionate about building solid client-customer relationships and strives to always help others. As a Customer Service Representative, you will be the first point of contact for our valued customers. Your primary focus will be to assist customers with inquiries, provide information about the available products/services, and resolve issues to ensure a positive customer experience. Them team is the heartbeat of the company's success, and we are seeking a motivated Customer Service Representative to contribute to their commitment to customer satisfaction. Please call 818-703-8818 to inquire more today.</p><p></p><p>Some responsibilities include:</p><ul><li>Receiving and placing telephone calls</li><li>Performs full service banking transactions in compliance with legal requirements and bank policies and procedures</li><li>Provides accurate, friendly customer service in a timely fashion</li><li>Performs functions including handling cash and other daily transactions.</li><li>Achieves sales and referral goals by actively cross-selling and referring customers to proper bank staff for additional bank products, services and sales campaigns</li><li>Maintains currency and coin under prescribed limits</li><li>Adheres to bank security policies and maintains confidentiality of bank records and client information</li></ul><p><br></p>
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Camarillo, California. In this long-term contract role, you will play an essential part in ensuring customer satisfaction and supporting business objectives. If you thrive in a fast-paced environment and excel in building strong relationships, this opportunity is for you.<br><br>Responsibilities:<br>• Serve as a key team member, ensuring customer expectations are met or exceeded and business goals are achieved.<br>• Convert customer purchase orders into production orders and coordinate with manufacturing teams.<br>• Order and manage raw materials and tooling to align with production requirements.<br>• Communicate professionally with both internal and external stakeholders regarding order statuses, quotations, changes, and confirmations.<br>• Track and manage customer account credits, debits, and related transactions.<br>• Maintain accurate records of customer orders and sales data, generating reports as needed.<br>• Monitor and control customer inventory levels to meet their requirements.<br>• Investigate and resolve issues such as order discrepancies, quality complaints, overdue payments, and aged inventory.<br>• Collaborate daily with operations, shipping, and maintenance teams to ensure seamless order fulfillment.<br>• Participate actively in a Customer Account Coordinator training program to enhance skills and knowledge.
<p>Robert Half has an excellent career opportunity for an articulate, highly-skilled customer service representative in the growing industry. The ideal candidate is passionate about building solid client-customer relationships and strives to always help others. As a Customer Service Representative, you will be the first point of contact for our valued customers. Your primary focus will be to assist customers with inquiries, provide information about the available products/services, and resolve issues to ensure a positive customer experience. Them team is the heartbeat of the company's success, and we are seeking a motivated Customer Service Representative to contribute to their commitment to customer satisfaction. Please call 818-703-8818 to inquire more today.</p><p></p><p>Some responsibilities include:</p><ul><li>Receiving and placing telephone calls</li><li>Performs full service banking transactions in compliance with legal requirements and bank policies and procedures</li><li>Provides accurate, friendly customer service in a timely fashion</li><li>Performs functions including handling cash and other daily transactions.</li><li>Achieves sales and referral goals by actively cross-selling and referring customers to proper bank staff for additional bank products, services and sales campaigns</li><li>Maintains currency and coin under prescribed limits</li><li>Adheres to bank security policies and maintains confidentiality of bank records and client information</li></ul><p><br></p>
<p>We are seeking a Customer Service Representative to become a part of our team. This role is in the customer service industry, located in Costa Mesa, California, 92626, United States. The role is hybrid, and offers a contract to permanent employment opportunity.</p><p><br></p><p>Responsibilities include:</p><p>• Accurately processing customer credit applications</p><p>• Maintaining precise customer credit records</p><p>• Assisting customers in navigating our new website</p><p>• Resolving customer inquiries and issues</p><p>• Fielding inbound calls, averaging between 30-60 a day</p><p>• Assisting customers with login credentials</p><p>• Handling situations where customers are stuck in migration</p><p>• Monitoring customer accounts and initiating appropriate action</p><p>• Utilizing CRM tools for customer relationship management</p><p>• Proficient in Office and Office 365 for data management and communication.</p>
<p>A well-established manufacturing company in Montebello, CA is seeking a reliable and detail-oriented <strong>Customer Service Representative</strong> for a <strong>temp-to-hire</strong> opportunity. The ideal candidate will have strong communication skills, a customer-first attitude, and the ability to thrive in a fast-paced environment. This is a great opportunity to join a stable and growing company with long-term career potential.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the first point of contact for customer inquiries via phone, email, and in person</li><li>Process customer orders, returns, and product inquiries accurately and efficiently</li><li>Maintain detailed records of customer interactions and transactions in the system</li><li>Collaborate with production, logistics, and sales teams to ensure on-time delivery and order accuracy</li><li>Handle complaints and provide appropriate solutions within designated timelines</li><li>Update customers on order status, lead times, and any delays</li><li>Support administrative and clerical tasks as needed</li></ul><p><br></p>
<p>Robert Half has an excellent career opportunity for an articulate, highly-skilled customer service representative in the growing industry. The ideal candidate is passionate about building solid client-customer relationships and strives to always help others. As a Customer Service Representative, you will be the first point of contact for our valued customers. Your primary focus will be to assist customers with inquiries, provide information about the available products/services, and resolve issues to ensure a positive customer experience. Them team is the heartbeat of the company's success, and we are seeking a motivated Customer Service Representative to contribute to their commitment to customer satisfaction. Please call 818-391-5500 to inquire more today.</p>
<p>We are looking for a dedicated bilingual Canadian French Customer Service Representative to join our team in Torrance, California. In this Contract to permanent position, you will play a key role in delivering exceptional service by addressing customer inquiries, resolving issues, and promoting our products. This is an exciting opportunity to contribute to a growing brand in the manufacturing industry while honing your technical and customer service skills.</p><p><br></p><p>Responsibilities:</p><p>• Represent the company’s values and culture in all interactions with customers, ensuring a positive and detail-oriented experience.</p><p>• Build and maintain strong relationships with customers, displaying empathy and understanding at all times.</p><p>• Recommend and promote products or services that align with customers’ needs and interests to support brand growth.</p><p>• Accurately input customer information and inquiry details into internal databases for record-keeping purposes.</p><p>• Apply technical knowledge of products to troubleshoot and resolve customer issues, including technical challenges.</p><p>• Address and resolve customer complaints calmly, courteously, and efficiently.</p><p>• Participate in training sessions to enhance product knowledge and customer service skills, successfully completing related assessments.</p><p>• Provide feedback and share observed trends with management to improve processes and customer satisfaction.</p><p>• Maintain regular and punctual attendance, including flexibility for variable schedules and occasional weekend shifts as needed.</p>
<p>Robert Half has great ongoing opportunities for professional Call-Center CSRs. We are currently seeking motivated, empathetic, and customer-focused individuals to join our team. This is an excellent opportunity for individuals who are passionate about helping others and have strong communication skills. As a Call Center Customer Service Representative, you will be the first point of contact for our customers, providing them with the assistance and support they need via phone, email, or chat. Your role will involve addressing customer inquiries, resolving complaints, processing orders, and offering solutions to ensure an outstanding customer experience. The ideal candidate will be patient, professional, and adept at managing a high volume of calls while maintaining a positive attitude. Please call (818) 703-8818 for immediate consideration.</p>
<p>We are actively seeking three (3) talented and bilingual Member Services Representatives to join our team on a seasonal full-time basis. With the Annual Enrollment Period (AEP) fast approaching, this is an exciting opportunity to support diverse communities while leveraging your Medicare knowledge and bilingual communication skills. <strong>Active California Life & Health Insurance licensure and AHIP certification are required.</strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Handle <strong>inbound</strong> and <strong>outbound calls</strong> to prospective members.</li><li>Present and promote <strong>Medicare Advantage products</strong> per CMS-approved guidelines.</li><li>Conduct needs assessments and cost-benefit analyses to match products to customer needs.</li><li>Complete enrollment processes for members, ensuring accuracy and compliance.</li><li>Schedule <strong>in-person meetings</strong> or event RSVPs for members who prefer alternative enrollment methods.</li><li>Consistently meet or exceed individual <strong>sales goals</strong>.</li><li>Maintain adherence to <strong>HIPAA compliance standards</strong> in all communications regarding client interactions.</li><li>Exhibit cultural sensitivity and maintain professional boundaries with all members.</li><li>Fulfill other duties as assigned, contributing to organizational success during AEP.</li></ul><p><br></p>
Robert Half has local ongoing opportunities for detail oriented Bilingual Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. Please call 818-391-5500 for immediate consideration.
We are looking for a dedicated Participant Services Representative to join our team in Los Angeles, California. In this long-term contract role, you will serve as a vital point of contact for participants, providers, and business managers, offering assistance with benefit inquiries and claims resolution. This position requires exceptional communication skills and a thorough understanding of health plan coverage and processes.<br><br>Responsibilities:<br>• Provide comprehensive benefits information for medical, dental, and vision claims to participants, providers, and their business managers.<br>• Address inquiries related to prescription vendor coverage, including authorization processes and benefit verification.<br>• Resolve questions surrounding dental and vision benefits, ensuring participants receive accurate and timely assistance.<br>• Investigate and resolve claims payment issues by accessing system records, reissuing documentation, and collaborating with claims examiners.<br>• Follow up with callers to provide detailed explanations of claim resolutions and address any lingering concerns.<br>• Refer to health plan documentation and medical guidelines to determine the eligibility and coverage of various claims.<br>• Maintain consistent and reliable attendance while adhering to departmental policies and procedures.<br>• Accept supervisory direction and implement developmental feedback to improve performance and service delivery.<br>• Establish effective working relationships with colleagues and individuals across all organizational levels.<br>• Perform additional tasks as assigned to support departmental objectives.
We are looking for a dedicated Member Services Representative to join our team in Pasadena, California. In this Contract-to-Permanent role, you will play a key part in assisting members with their financial needs, from managing transactions to providing guidance on various financial products and services. This position offers an exciting opportunity to contribute to a growing organization while developing your skills in banking operations and customer service.<br><br>Responsibilities:<br>• Assist members with opening and closing accounts, processing transactions, and resolving inquiries or complaints in a detail-oriented manner.<br>• Identify opportunities to recommend additional financial products and services tailored to members’ needs.<br>• Meet or exceed established sales and service goals by efficiently handling high transaction volumes.<br>• Ensure compliance with company policies, regulatory standards, and required training programs.<br>• Provide support at other branch locations as needed to accommodate business demands.<br>• Deliver accurate and timely processing of member transactions, including cash handling and check processing.<br>• Maintain up-to-date knowledge of banking software, mobile banking, and electronic banking tools.<br>• Actively contribute to the branch’s overall performance and goal achievement.<br>• Perform additional duties as assigned to support branch operations.
<p>We are offering a contract employment opportunity for an <strong>ROI Customer Service Representative</strong> in Los Angelas. As an <strong>ROI Customer Service Representative</strong>, you will play a critical role in maintaining and improving our operational efficiency in the healthcare industry.</p><p><br></p><p>Responsibilities:</p><p>· Answering phones</p><p>· Logging ROI requests</p><p>· Emailing, faxing, and printing medical records </p>
<p>Business Development Representative </p><p>Woodland Hills- Hybrid Schedule (3 days in office)</p><p><br></p><p>Business Development Representative</p><p>Responsibilities:</p><p>• Contacting potential clients to establish rapport and arrange meetings.</p><p>• Planning and overseeing new marketing initiatives.</p><p>• Researching organizations and individuals to find new opportunities.</p><p>• Increasing the value of current customers while attracting new ones.</p><p>• Finding and developing new markets and improving sales.</p><p>• Attending conferences, meetings, and industry events.</p><p>• Developing quotes and proposals for clients.</p><p>• Developing goals for the development team and business growth and ensuring they are met.</p><p>• Training personnel and helping team members develop their skills.</p><p><br></p><p>Business Development Representative Requirements:</p><p>• Bachelor’s degree in business, marketing or related field.</p><p>• Experience in sales, marketing or related field.</p><p>• Strong communication skills.</p><p>• Ability to manage complex projects and multi-task.</p><p>• Excellent organizational skills.</p><p>• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.</p><p>• Proficient in Word, Excel, Outlook.</p><p>• Comfortable using a computer for various tasks.</p>
<p>We are looking for a dedicated Customer Service Specialist to join our team on a contract basis in Los Angeles, California. In this role, you will focus on delivering exceptional service to customers within the retail banking space, including assisting with account-related inquiries and transactions. This position is ideal for individuals with a strong background in customer service and an interest in financial services.</p><p><br></p><p>Responsibilities:</p><p>• Provide detail-oriented support to customers by addressing inquiries related to banking products and services.</p><p>• Assist in opening and closing accounts efficiently, ensuring compliance with banking regulations.</p><p>• Handle inbound calls and resolve customer concerns with a focus on delivering prompt and accurate solutions.</p><p>• Utilize customer relationship management (CRM) tools to maintain and update client information.</p><p>• Process billing and benefit-related functions with attention to detail and accuracy.</p><p>• Collaborate with team members to improve customer experience and identify areas for process enhancement.</p><p>• Leverage computer programs and software systems to streamline customer service operations.</p><p>• Stay informed about retail banking procedures and products to provide up-to-date guidance to customers.</p><p>• Ensure all customer interactions align with company standards for quality and excellence.</p>
We are looking for a dedicated Customer Experience Specialist to join our team in Simi Valley, California. This long-term contract position offers an opportunity to play a key role in ensuring exceptional customer interactions and seamless office operations. If you thrive in a fast-paced, organized environment and enjoy working collaboratively, we want to hear from you.<br><br>Responsibilities:<br>• Input and manage leads while coordinating sales or service appointments to streamline operations.<br>• Oversee inventory management, including shirt fulfillment, to ensure timely delivery and availability.<br>• Organize and request customer reviews, celebrating positive feedback and addressing areas for improvement.<br>• Receive packages, maintain office supplies, and ensure the office environment is well-stocked and organized.<br>• Welcome guests, vendors, and new hires by creating a positive and detail-oriented first impression.<br>• Utilize scheduling tools and cloud systems to efficiently manage administrative tasks.<br>• Provide support in billing functions and assist customers with inquiries.<br>• Collaborate with the team to implement process-driven solutions and improve customer satisfaction.<br>• Handle inbound calls promptly and courteously, addressing customer needs with a service-oriented approach.<br>• Use CRM and other software tools to track customer interactions and maintain accurate records.
We are looking for a dedicated Customer Success Specialist to join our team in Long Beach, California. In this long-term contract position, you will play a pivotal role in supporting students and ensuring a seamless experience throughout their educational journey. This role requires strong communication skills, a problem-solving mindset, and the ability to collaborate with multiple teams to achieve positive outcomes.<br><br>Responsibilities:<br>• Provide compassionate and detail-oriented support to students, addressing their needs and guiding them through key next steps in a timely manner.<br>• Identify underlying challenges and propose innovative solutions to help students overcome barriers to enrollment or continued education.<br>• Effectively communicate the value of our institution by aligning its benefits with the needs and goals of students and their influencers.<br>• Ensure accurate and compliant processing of financial aid applications in alignment with state and federal regulations.<br>• Guide students through the financial aid process, clarifying steps and providing updates on their progress.<br>• Educate students on financial aid options, rights, responsibilities, and alternative funding solutions, including scholarships and loans.<br>• Collaborate with Admissions, Student Services, Education, Employment Services, and Accounting teams to enhance student satisfaction and operational outcomes.<br>• Manage a designated caseload of students using various tools and processes to ensure their success.<br>• Work closely with admissions representatives to assess students’ likelihood of starting or continuing their education and to forecast enrollment outcomes.<br>• Support students throughout their educational journey to ensure retention, persistence, and successful graduation.
A reputable healthcare organization is hiring a Remote Patient Account Representative to provide exceptional support to patients with their Explanation of Benefits (EOBs). This role requires an experienced professional who is well-versed in medical billing, the complete revenue cycle management process, and possesses extensive knowledge of appeals and denials management.<br>Key Responsibilities:<br>• Patient Support: Serve as the primary point of contact for patient email inquiries related to EOBs, addressing concerns about claim accuracy, claim details, billing errors, and other account-related questions.<br>• Claims Investigation and Resolution: Accurately review and analyze EOB claims to identify any discrepancies. Work proactively to resolve billing issues by contacting patients, payers, or healthcare providers as needed to obtain clarification or additional information.<br>• Collaboration: Act as a liaison between patients, insurance payers, and healthcare providers to ensure smooth communication and resolution of claim issues.
<p>A healthcare organizations in Covina is looking for a dedicated and detail-oriented Authorizations Coordinator to join its team. In this role the Authorizations Coordinator will play a crucial role in ensuring patients receive timely access to healthcare services by managing insurance authorizations and eligibility processes. This is an excellent opportunity to contribute to a non-profit organization while working in a collaborative and fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Communicate with patients, healthcare providers, and insurance representatives to gather and verify coverage details.</p><p>• Manage insurance authorization requests, ensuring all necessary documentation is accurate and complete.</p><p>• Follow up on pending approvals to resolve delays and maintain timely processing.</p><p>• Identify and address discrepancies in insurance coverage or benefits by liaising with insurance providers.</p><p>• Maintain accurate records of insurance verifications and authorization statuses in the electronic health record (EHR) system.</p><p>• Assist with pre-authorization requirements to expedite patient access to necessary services.</p><p>• Provide exceptional customer service by addressing inquiries professionally and efficiently.</p><p>• Collaborate with internal teams to ensure seamless coordination of patient care.</p><p>• Stay updated on insurance policies, regulations, and medical billing practices to support compliance.</p><p>• Monitor and improve processes related to insurance follow-ups and claim administration.</p>
<p>Robert Half has teamed up with a growing company to recruit an experienced Member Relationship Representative. The Member Relationship Representative I (MRR I) will assist new and existing members with their financial needs, opens and closes various types of accounts, process transactions, resolves account issues, and provides assistance and information about other company products and services. This position is also responsible for meeting or exceeding their established sales and service goals. The MRR I will apply basic skills to perform their duties, while actively working to develop specialized skills in products and services, operations, and member service. This role may be required to float to other branch locations periodically to provide branch support as needed</p><p>Essential Functions</p><ul><li>Assists members with opening and closing accounts, processing transactions, addresses and resolves member issues, inquiries, or complaints; escalate issues to manager as needed, along with recommendations for resolution. </li><li>Identifies opportunities to cross-sell additional products and/or services to members; assess members’ needs by asking appropriate questions to identify potential solutions in the form of the client's products or services; meets or exceeds established service and sales goals; processes member transactions efficiently and accurately; contributes to the branch goals by processing high volume with a sense of urgency</li><li>Provide consultative services to members via telephone, email, or in-person about company products and services; act as a liaison between members and various departments; maintains accurate member account information on core system</li><li>Adhere and comply with client's policies and procedures, regulatory compliance, and assigned training requirements.</li><li>Float to other branch locations periodically due to business needs</li><li>Performs other job-related duties as assigned</li></ul><p><br></p><p>For immediate consideration email your resume and call 626-463-2031.</p>
<p>We are seeking a detail-oriented and organized <strong>Account Specialist – Tax ID</strong> to join our team on a long-term temporary basis. This hybrid role, based in El Segundo, CA, supports financial operations by ensuring the accuracy of Tax ID documentation and records, directly contributing to audit readiness and customer experience.</p><p><br></p><p><strong>Job Title: Account Specialist – Tax ID (Temporary, Long-Term)</strong></p><p> <strong>Location: El Segundo, CA (Hybrid: 2–3 Days Onsite/Week)</strong></p><p> <strong>Job Type: Long-Term Temporary (No Set End Date)</strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Identify and correct accounts in the database that are missing Tax ID certificates.</li><li>Maintain accurate and up-to-date records critical for financial reporting and audits.</li><li>Assist in developing and finalizing processes for collecting Tax IDs during new account setup.</li><li>Serve as the main point of contact for the compliance department on Tax ID-related matters.</li><li>Make outbound calls and send emails to customers to obtain updated Tax ID information.</li><li>Conduct research to resolve customer issues and escalate for root cause analysis when needed.</li><li>Collaborate with the Shared Services Supervisor to maintain Tax ID documentation.</li><li>Work closely with cross-functional departments to resolve questions and concerns.</li><li>Participate in department meetings and team huddles to support continuous improvement.</li></ul>
<p>Robert Half has teamed up with a growing company to recruit an experienced Senior Member Relationship Representative. The Senior Member Relationship Representative (Sr. MRR) assists new and existing members with their financial needs, opens and closes various types of accounts, process transactions, resolves account issues, and provides assistance and information about other company products and services. This position is also responsible for meeting or exceeding their established sales and service goals; and has added responsibilities and higher limits for check negotiations. The Sr. MRR assists the Branch Manager in managing daily branch operations, implement internal controls, policies and procedures and serves as the acting Branch Manager when applicable. The Sr. MRR applies specialized and expert skills and knowledge towards their daily tasks, responsibilities, and service, including but not limited to products and services, lending procedures, and operations. This role may be required to float to other branch locations periodically to provide branch support as needed.</p><ul><li>Perform all Member Relationship Representative duties; assists members with opening and closing accounts (includes IRAs and charge off accounts), processing transactions, addresses and resolves member issues, inquiries, or complaints; sells and orders cash for the branch in accordance with company policies and procedures; balances and replenishes cash for vault and cash recycler; respond to external and internal inquiries, requests, and problems/complaints by resolving the issues directly and/or directing them to the appropriate person for specific information and assistance.</li><li>Identifies opportunities to cross-sell additional products and/or services to members; assess members’ needs by asking appropriate questions to identify potential solutions in the form of company products or services; meets or exceeds established service and sales goals; processes member transactions efficiently and accurately; contributes to the branch goals by processing high volume with a sense of urgency; open and/or close branch according to security procedures; assists with the flow of branch traffic and adequate coverage to provide quality member services; ensure seamless branch operations in the absence of Branch Manager. </li><li>Provide consultative services to members via telephone, email, or in-person about company products and services; act as a liaison between members and various departments; maintains accurate member account information on core system. </li><li>Assists in managing the security and safety of the branch by analyzing security and safety policies and procedures; adhere and comply with company policies and procedures, regulatory compliance, and assigned training requirements; maintain confidentiality of company member and employee records during and after employment with the company; assist and support the Branch Manager with various administrative functions</li><li>Assist in training and directing staff to accomplish branch goals; provide feedback for MRR performance evaluations and/or disciplinary process; float to other branch locations periodically due to business needs.</li><li>Performs other job-related duties as assigned</li></ul>
<p>Robert Half has teamed up with a growing company to recruit an experienced Member Relationship Representative II. The Member Relationship Representative II (MRR II) assists new and existing members with their financial needs, opens and closes various types of accounts, process transactions, resolves account issues, and provides assistance and information about other company products and services. This position is also responsible for meeting or exceeding their established sales and service goals; and has added responsibilities and higher limits for check negotiations. The MRR II applies specialized skills and knowledge towards their daily tasks, responsibilities, and service, including but not limited to products and services, lending procedures and operations. This role may be required to float to other branch locations periodically to provide branch support as needed.</p><ul><li>Assists members with opening and closing accounts (includes IRAs, business accounts, and charge off accounts), processing transactions, addresses and resolves member issues, inquiries, or complaints; sells and orders cash for the branch in accordance with company policies and procedures; balances and replenishes cash for vault and cash recycler; escalate issues to manager as needed, along with recommendations for resolution.</li><li>Identifies opportunities to cross-sell additional products and/or services to members; assess members’ needs by asking appropriate questions to identify potential solutions in the form of company products or services; meets or exceeds established service and sales goals; processes member transactions efficiently and accurately; contributes to the branch goals by processing high volume with a sense of urgency; open and/or close branch according to security procedures</li><li>Provide consultative services to members via telephone, email, or in-person about company products and services; act as a liaison between members and various departments; maintains accurate member account information on core system.</li><li>Adhere and comply with company policies and procedures, regulatory compliance, and assigned training requirements. </li></ul><p><br></p><p>For immediate consideration email your resume and call 626-463-2031. </p>
