APPLICATION PROCESS:

A State of Texas Application for Employment is required to be considered for the vacant position. Applications must be complete and thorough and include all employment history, education, summary of experience, compensation, reasons for leaving previous positions, special training and skills, and other information. Applicant may provide a resume in addition to a completed State of Texas application. For additional information on applying see Work Here on agency website.

CSEC is a grant funding, administrative Texas state agency that is the state's authority on emergency communications. CSEC is authorized to have 26 full-time equivalents.. CSEC is located on the Capitol Mall in the new George H. W. Bush State Office Building across from the Texas State History Museum.
CSEC administers the state 9-1-1 service program and the statewide poison control program and is also administering a multi-year statewide federal grant program to transition Texas to providing Next Generation 9-1-1 Service by a target date of September 1, 2025. For 9-1-1, the Commission provides grants to 20 Regional Planning Commission (RPC) grantee stakeholders to provide 9-1-1 service in mostly rural areas of Texas. For poison control, Commission provides grants to six Regional Poison Control Center (RPCC) grantee stakeholders to provide poison control services to the public and health care professionals. CSEC's Board is comprised of nine voting Commissioners appointed by the Governor (five members), the Lieutenant Governor (two), and the Speaker of the House of Representatives (two); plus three non-voting ex officio Commissioners identified in statute.

JOB DESCRIPTION:

Reporting to the Director of Information Technology, the Information Technology Business Analyst performs complex (journey-level) business analysis work in an office setting of 26 FTEs. Works under general supervision, with moderate latitude for the use of initiative and independent judgement. Duties include the upgrade and update of computers or applications, training staff to use new configurations or applications and software, providing daily support to in-office staff on technical needs, management and disposition of the agency's IT assets. They may also assist and lend technical knowledge to the Texas Poison Control Network (TPCN), administered by CSEC, and will coordinate with CSEC IT contractors to deliver IT services to staff or constituents. This position will serve as the agency's Electronic Information Resources (EIR) Accessibility Coordinator and maintain the CSEC public-facing website.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES/DUTIES/EXAMPLES OF WORK PERFORMED: 

• May assist in the requirement gathering, development, and testing of SalesForce applications, enhancements, and bugs or issues as they relate to CSEC business operations.   

• May research and recommend tools or applications that supports CSEC staff business needs.   

• Will assist the Director of IT in policy review and development.   

• Through coordination with CSEC's managed service providers, provides support and technical assistance to users, assists with onboarding and offboarding of users, investigates user problems, identifies causes, determines solutions, tests, and implements solutions for information technology related matters.   

• Will maintain and enhance the CSEC Public Facing Website and Agency SharePoint environment.   

• May assist in implementing automation of CSEC business processes.    

• May develop Project artifacts to support IT goals and initiatives.  

• Will assist in the creation of Purchase Requisitions for the CSEC IT Department.   

• May work with agency contract and procurement staff to ensure vendors are meeting contract requirements.   

• Will lend technical expertise to Commission Meetings.   

• Develops and conducts training for agency users on productivity tools; assists users in maximizing use of productivity tools to improve agency efficiency.  

• It is an essential job function for assigned personnel to meet attendance expectations.   

• Performs related work as assigned.

GENERAL QUALIFICATIONS/REQUIREMENTS:
EDUCATION

Graduation from an accredited college or university with a bachelor's or associate degree with preferred major course work in Business, Computer Science, Computer Information Systems, Management Information Systems, or a related or applicable field.

Note: Experience and education may be substituted for one another on a year-for-year basis.

EXPERIENCE
Minimum of three (3) years' experience performing work in a technology environment including:

• Collaborating or participating in business or technology projects performing project management, business analysis, systems analysis, or process improvement.

• Demonstrating proficiency with Microsoft Office 365.

• Website development and administration.

PREFERRED QUALIFICATIONS

• Prior experience at a state agency in website administration, website development, Salesforce (or a comparable cloud-based customer service platform) and working in the Microsoft Office 365 environment. 

• ITIL 4 Foundations   

• Business Analysis Certification

KNOWLEDGE, SKILLS, AND ABILITIES:

• Must demonstrate an ability to responsibly handle sensitive and confidential information and situations and adhere to applicable laws/statutes/policies related to access, maintenance, and dissemination of information. 

• Demonstrated excellence in organizational skills and written and interpersonal communication skills. 

• Proactive and proficient at problem solving.  

• Demonstrated prioritization and time management skills. 

• Ability to innovate, collaborate, build consensus around common technology solutions or other proposals, and balance change and continually strive to improve the delivery and performance of the services provided by the information technology department.  

• Ability to take initiative and work independently. 

• Ability to work effectively on a team as a member. 

• Ability to address issues/concerns in a professional manner. 

• Ability to maintain working relationships with internal/external stakeholders.  

• Strong verbal and written communication skills

 WORK ENVIRONMENT:

This position will have in-office attendance from 8:00 - 5:00, with Alternate Work Schedule (remote/telework) days and hours available. In office may have exposure to dust and environmental allergens consistent with normal business activities and human contact. Mostly sedentary in nature but may involve walking; standing; pulling and pushing; kneeling, stooping, and bending; performing tasks requiring fine motor skills and coordination. Safely lifting and carrying items weighing up to 20 pounds. Must be able to work extended periods at a computer, and may require working extended hours and some evenings, and weekends, as needed.

APPLICATION PROCESS:
Must complete State of Texas Application for Employment (application), resumes will not be accepted in lieu of application. Incomplete applications will not be considered. Applications are being collected by the Deputy for Human Resources via Work In Texas. Additional information can be obtained by emailing humanresources@csec.texas.gov.

Government Code Section 651.005 requires males, ages 18 through 25, to provide proof of their Selective Service registration or of their exemption from the requirement as a condition of state employment.
Effective September 1, 2015, per Senate Bill 374 prospective employees must provide documents that establish identity and employment eligibility before they can be employed by the agency. CSEC participates in E-Verify and will provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

HIRING THE MILITARY:

Texas and the Commission on State Emergency Communications (CSEC) are committed to hiring the military. Veterans, Reservists, Guardsmen, and certain military spouses are entitled to a preference in employment with or appointment to a state agency over other applicants for the same position who do not have greater qualifications. Qualified individuals may meet the minimum qualifications for this position and are encouraged to apply. Go to Just for Veterans for assistance translating your military training and experience into the qualifications and requirements of civilian job terms and skill sets.

AN EQUAL EMPLOYMENT OPPORTUNITY/ADA COMPLIANT EMPLOYER:

CSEC is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, or disability in employment.
In compliance with the Americans with Disabilities Act, requests for reasonable accommodation needed during the application process should be communicated to CSEC Deputy for Human Resources Stacey Walker at human_resources@csec.texas.gov.