What´s the role?
As the Payment Manager, you will work within Liberty Communication of Puerto Rico LLC’s (“LCPR”) Customer Operation Department to oversee and optimize the payment processing operations. Payment Manager ensures seamless transaction processing, timely customer payments, vendor settlements, and compliance with financial regulations. The Payment Manager will collaborate with cross-functional teams to enhance payment strategies, reduce transaction failures, and drive efficiency in billing and collections.
How can you add value?
End-to-End Payment Process Management – Understand and oversee the full payment lifecycle, from customer payment initiation to settlement and reconciliation, ensuring compliance with industry regulations.
Payment Tracking – Monitor and track all transactions by payment type (credit card, ACH, digital wallets, etc.) and method (online web/app, in-store, call center, etc.), ensuring accuracy and timeliness.
Payment Gateway Oversight – Manage and optimize relationships with payment gateway providers, ensuring smooth transaction processing and troubleshooting any issues in real-time.
Fraud Detection & Risk Management – Identify anomalies or irregularities in payment transactions, escalate concerns, and implement strategies to minimize fraud and chargebacks.
Reconciliation & Error Resolution – Collaborate with Finance and IT teams to reconcile transactions, investigate discrepancies, and drive process improvements.
Payment Performance Analysis – Analyze transaction data to identify trends, payment failures, latency issues, and optimize success rates by method/type.
Operational Improvements & Recommendations – Identify and implement payment workflows which reduce costs and increase customer payment success rates (through understanding of reject, decline, success reasons).
Regulatory & Compliance Adherence – Ensure all payment operations comply with industry regulations (PCI DSS, PSD2, local telecom/tax laws) and internal audit standards.
Tracking of key KPIs for payment processing, payment reconciliation accuracy, fraud prevention/risk management, operational efficiency & customer impact, and revenue/cost optimization.
Present issues, status reports and findings to Sr. Director.
Demonstrate and ensure compliance with the Customer First Philosophy, all Liberty Latin America's (“LLA”) policies and procedures including t`he Code of Conduct and LCPR safety standards and procedures.
Other functions may be assigned.
Supervisory Responsibilities:
This role may directly supervises a group of employees in the Finance Department. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
What do you need?
Education and/or Experience:
Bachelor’s degree in finance or any related field.
8+ years of experience in Payment Processing in telecom industry.
Proficiency in MS Excel and Powerpoint required.
Familiarity with payment processors is an asset.
Analytical skills to compile information requiring combinations of data from several sources, the ability to work with numbers and formulas.
Other Qualifications:
Knowledge of telecommunications industry and its payment operations.
Knowledge in operating various payment operation and payment processing programs, including advanced proficiency with Microsoft Excel, PowerPoint, and Outlook; Knowledge of Salesforce is advantageous.
Experience analyzing and reporting data to identify issues, trends, or exceptions to drive improvement of results and find solutions.
Work in collaboration with people from other departments, including IT, Finance and Sales.
Fully Bilingual (English/Spanish).
Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.