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Between $44k and

$98k

Per Year

Position range in Maryland $47k - $61k Per Year

9-1-1 Emergency Call Taker & Dispatcher Montgomery County Police Dept Occupation: Public Safety Telecommunicators

Location: Gaithersburg, MD - 20878 Positions available: 8

Job #: 1754660 Work At Home option: No

Posted: 1/27/2023 Updated: 1/27/2023 Expires: 12/31/2024

Source: MWEJobs Site: MWEJobs Agency Job ID: IRC56944

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Job Description

Job Title		Public Safety Emergency Communications Specialist - Grade 15
Location		Gaithersburg, MD, US
Organization Name		Department of Police
Medical Exam		Limited Core Exam with Drug & Alcohol Screen
Background Investigation		Yes
Financial Disclosure		No
Job Description
		Closing Date: Open until filled Effective August 30, 2021, all new hires will be required to provide proof that they are fully vaccinated against the COVID-19 virus prior to their first date of employment. Individuals who are unable to be vaccinated should contact OHR@montgomerycountymd.gov to discuss possible accommodations. Position will be filled at the Public Safety Emergency Communications Specialist I level, Grade 15. Due to the current COVID-19 situation, hiring for this position may be delayed. Applicants will be required to indicate the name of any referring employee into this online recruitment system at the time of original application. This position is assigned to the Department's Emergency Communications Center (ECC) which is located in Gaithersburg and Rockville, Maryland. The Communications Specialist is responsible for delivering quality emergency communication services to the public, as well as providing accurate and timely dispatch support to police officers and fire rescue personnel. The Communications Specialist has a unique responsibility in a fast-paced environment that requires careful attention to detail, multi-tasking, and good communications skills. Major duties include answering 9-1-1 emergency calls, and dispatching police officers and fire rescue personnel to respond to calls, using a computer system known as (CAD) Computer Aided Dispatch. This position has a very extensive upward mobility career ladder as indicated below: Employees will receive Proficiency Advancement to Public Safety Emergency Communications Specialist (PSECS) II (grade 17) after achieving check-off as a multi-discipline public safety call taker with at least five (5) months experience as a PSECS I with a 10% increase in salary. Employees will receive Proficiency Advancement to Public Safety Emergency Communications Specialist III (grade 19) after achieving check-off in a single discipline public safety dispatch with at least five (5) months experience as a PSECS II with a 10% increase in salary. Employees will receive Proficiency Advancement to PSCS IV (grade 20) after achieving check-off in all disciplines public safety dispatch with at least fourteen (14) months experience as a PSCS III with a 5% increase in salary. Employees will receive Proficiency Advancement to Senior Public Safety Emergency Communications Specialist (grade 21) after 24 months as a PSECS IV with a 5% increase in salary. Applicants must have the ability to: - perform work assignments at different work locations when required; - work holidays, weekends and shifts during days, evenings or midnights; - accept last minute changes in their schedule and work mandatory overtime; - work under close supervision, and daily evaluation of performance, especially during training; - demonstrate good customer service skills including dealing calmly and respectfully with irate and angry customers over the phone; and - work under constant electronic surveillance as all telephone conversations and radio messages will be recorded. TESTING PROCESS All applicants who meet the minimum qualifications confirmed by OHR/Police will be scheduled for the computerized examination. All who pass the computerized examination will be scheduled for a selection interview. As a result of selection interview applicants will be rated Well-Qualified or Qualified. Well-Qualified applicants will move to the selection process. SELECTION PROCESS All applicants must successfully complete a comprehensive background investigation, psychological evaluation, medical examination and drug/alcohol screen. Additionally, each applicant will be scheduled to observe a full performance Public Safety Emergency Communications Specialist in the Emergency Communications Center. NOTIFICATIONS Applicants will be notified of a test date, time and venue via email prior to test date. Please check your SPAM folders regularly. They will be notified via email or telephone for all other steps in the testing and selection phases.

Additional Employment Information

		OHR reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position/IRC. Montgomery County Government is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Human Resources via email to special.accommodations@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws. Montgomery County Government also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, please refer to the Careers webpage on Hiring Preference.

Minimum Qualifications

		MINIMUM QUALIFICATIONS: Experience: One (1) year of responsible work experience involving public contact. Education: Completion of high school or High School Certificate of completion recognized in the State of Maryland. Equivalency: None. License: Upon Completion of Probationary Period: Possession and maintenance of CPR certification; Law Enforcement Dispatch, Fire Dispatch, and Emergency Medical Dispatch Protocol System certifications; State of Maryland Emergency Medical Dispatch license; METERS/NCIC certification must be obtained by the completion of the probationary period.

Preferred Criteria

		No preferred criteria for this position. If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume. All applicants will be reviewed by OHR to determine whether or not they meet minimum qualifications for the position. All applicants who meet minimum qualifications will be reviewed and rated by subject matter experts based on the Preferred Criteria. Based on the results of Preferred Criteria evaluation, applicants will be rated and placed on the Eligible List as either "Qualified" or "Well Qualified." The highest rated applicants will be placed on the Eligible List and may be considered for interview. Employees meeting minimum qualifications who are the same grade will be placed on Eligible List as a "Lateral Transfer" candidate and may be considered for interview. Note: In the event there are 10 or fewer minimally qualified candidates, all will be placed on the Eligible List as Qualified and Hiring Managers will be required to interview a minimum of five candidates. For "seniority" jobs (as shown in Article 8), resumes will be reviewed and rated by subject matter experts based on the Preferred Criteria.

Minimum Salary		42601

Maximum Salary		69604

Currency		USD

Employer Research

Montgomery County Police Dept
Is a Local Government employer
https://www.montgomerycountymd.gov/pol/

Company Profile:

The Montgomery County Department of Police is a nationally accredited agency and the primary law enforcement agency for Montgomery County, Maryland. With more than 1,300 sworn officers, assisted by over 700 support personnel, the agency provides the full spectrum of policing services to a county of over 1 million people.

The department is currently looking for highly qualified police officer applicants who are ready to answer the call for a challenging and rewarding career in law enforcement. Our police officers receive very comprehensive training in a brand new training facility and all uniforms and equipment are provided. We offer many opportunities to serve to include our 6 District Police Stations and over 50 specialized units. Visit the rest of our site at www.joinmcp.com to learn more of the many benefits this prestigious agency has to offer.

1,000-4,999 employees

Location/Work Site Information

Work At Home option:

Public Transportation Accessible:

Yes

Location/Work Site Industry (NAICS):

Police Protection (922120)

Cost of Living:

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Compensation and Hours

Salary Range: $44,285.00 - $98,228.00 Year Will discuss with applicant Benefits Provided: 401K, Dental, Extended Sick Leave, Flexible Benefit Account, Holidays, Life Insurance, Medical, Sick Leave, Tuition Assistance, Vacation, Vision Other Benefits: Paid Training, Bonus Pay for Trainers, Paid Holidays, Accrued Sick, Annual and Compensatory Leave, Paid Military Leave for Training, Personal Leave, Pay Differential for Evening and Midnight Shifts, Multilingual Pay Upon Certification, Tuition Assistance, Promotional Opportunities, Employee Assistance Programs, Meal Reimbursement Program, Schedule Options Full or Part Time: Full Time (30 Hours or More) Job Duration: Over 150 Days Type of Job: Regular

Shift: Other, see job description

Hours per Week:
Hours Vary

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Work Experience

Minimum Experience Required: Not Specified

Education and Training

Minimum Education Level Required: High School Diploma or Equivalent

Required License/Certification: See job listing

Related Education Opportunities

Skills Required

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Specialized Job Requirements

Test Requirement: Employer will perform testing - Drug Testing/Screening,Background Checks,Reference Checks,Motor Vehicle Record Check

Minimum Age Requirement: 18. Reason for Age Requirement: Other-Specify in Job Details.

Occupation Information

Occupation:

Public Safety Telecommunicators

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Jobs Available

This section shows the number of job openings advertised online in Montgomery County, MD for Public Safety Telecommunicators and for the related occupational group of Office and Administrative Support Occupations on May 16, 2024 (Jobs De-duplication Level 2).

This table contains Occupation, and Job Openings
Occupation	Job Openings
Public Safety Telecommunicators	4
Office and Administrative Support Occupations	677

Occupation is in National High Growth industry

There were 4 job openings advertised online in Montgomery County, MD for Public Safety Telecommunicators on May 16, 2024. There are also 677 job openings advertised online for the related occupation group of Office and Administrative Support Occupations in Montgomery County, MD on May 16, 2024.

Source: Online advertised jobs data

Career Ladder

Personal Requirements

Knowledge:

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Abilities:

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Nature of the Work

Importance:

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Work Activities:

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Tasks:

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Tools and Technology Skills:

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