Job Listing
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| Job ID: 13943318 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Patient Services Associate I - Remote within Iowa, Minnesota, or Nebraska |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | 401(k) or other retirement, Dental Insurance, Health Insurance, Holidays, Sick Leave or PTO, Vacation or PTO |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | High School Diploma/GED |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Description
Planned Parenthood North Central States
Patient Services Associate I -Remote within Iowa, Minnesota, or Nebraska
Remote or Hybrid work available
Starting salary for candidate who meets minimum requirements: $19/hour, $22/hour if Spanish bilingual
$2/hr Weekend Differential provided when shift requirements are met
Typical Schedule: 40 hours/week
Union Membership: This position is represented by SEIU.
About Us:
At Planned Parenthood North Central States (PPNCS), we believe all people deserve the right, the freedom, and the opportunity to follow their personal ambitions and choose their own path toward a healthier, more meaningful life. That's why we protect, promote, and provide comprehensive and progressive sexual and reproductive health care for generations of young people and families with empathy, care, and respect. We are looking for passionate, dedicated staff who are eager to make positive contributions to their community and to the Planned Parenthood mission.
Click here to learn more:
What to expect:
Under the direct supervision of the Patient Services Manager and general supervision of the Patient Services Senior Manager, the Patient Services Associate I will provide the highest level of customer service, while demonstrating respect, integrity, compassion and dignity to all patients and customers. The Associate I will use a team approach and work cooperatively to ensure all calls and voicemails are answered in a timely manner. Patient Services Associate I's spend about 85% of their time answering inbound calls and voicemails. Patients Services Associate Is are advocates in implementing our mission "To affirm the right to reproductive and sexual health and freedom for all by providing excellent care, trusted education, and fierce advocacy". They may perform other related duties as assigned.
Schedule: Primarily Monday - Friday with a start time between 8am - 10am. Rotating evening shifts ending at 8pm, and rotating weekend shifts 1-2 times per month. Hours flexed the following week if more than 40 hrs. worked one week.
Responsibilities:
This position will impact us with the following contributions:
Customer Service:
Greet all callers professionally
Provide information to all callers in a non-directive, non-judgmental manner
Offer options and information based on the specific caller's situation and needs without interjecting personal opinions or
counseling callers.
Accurately identify the reason for each call
Effectively communicate verbally and in writing (e-mail, instant messaging)
Learn basic Spanish phrases to communicate with Spanish speaking patient population
Work collaboratively with interpreters to serve callers whose preferred language is not English
Call Handling - Patient Interactions: Registration and Financial Interview
Comply with protocols and workflows to accurately collect demographic information for new patients and register them in NextGen
Comply with protocols and workflows to verify patient/caller identities for established patients and update demographic info as appropriate
Accurately assess patient eligibility for multiple funding sources
Collect, enter in NextGen and verify all required insurance information
Educate patients on basic insurance information and practices
Collect income and household size; document in NextGen
Quote patients a cost for services requested and effectively communicate payment requirements and policies
Abortion Scheduling - Abortion Care Services
Schedule abortion care appointments for clinics in Minnesota, Iowa and Nebraska
Maintain a comprehensive knowledge base on and comply with abortion care laws, regulations, and protocols for the four states listed above, including additional laws for minor individuals seeking services
Educate patients on the legal requirements for their state
Complete basic medical intake and determine which procedure(s) patients are eligible for
Explain procedure options to patients
Provide funding resources to patients as appropriate
Fully prepare patients for their appointment by providing all relevant financial information and appointment instructions
Appointment Scheduling - Family Planning Services
Service desired
Insurance status
Eligibility for funding
Patient circumstances
Schedule family planning appointments for clinics in Minnesota, South Dakota, Iowa and Nebraska
Maintain a comprehensive knowledge base on and comply with family planning laws, regulations, and protocols in
the four states listed above, including laws for minor individuals seeking services
Use the Patient Services Knowledge Base System (KBS) to accurately schedule patients at the most appropriate health center based on:
Fully prepare patients for their appointment by providing all relevant financial information and appointment instructions
General Patient Inquiries
Medical records processes
Refills
Patient Portal
Online Appointment Scheduling
Use Patient Services KBS to correctly triage callers to the most appropriate administrative department or person
Maintain a basic knowledge of PPNCS' organizational structure to efficiently identify the best administrative contact for callers
Comply with PPNCS protocols for verifying or confirming staff identities
Provide referral information to callers seeking services outside of PPNCS' scope
Identify suspicious or threatening individuals and comply with all Patient Services, PPNCS and PPFA protocols and guidelines for interacting with and reporting such individuals
Audit and verify insurance for appointments scheduled through online platforms
Process appointment requests and patient inquiries sent through the Patient Portal
Place outbound calls to patients on an as needed basis
Process invalid patient e-mail addresses
Other projects and tasks as assigned based on need
Identify and escalate priority issues to Patient Services Leadership team
Maintain competency with all platforms used for daily tasks
Promptly and accurately report technology issues
Maintain a flexible work schedule to fill shifts based on coverage needs which will include days, afternoons, evenings, and weekends
Identify medical questions or needs and accurately route patients to appropriate medical staff
Review normal sexually transmitted infection test results
Maintain patient privacy by correctly verifying identities of third-party callers and complying with all PPNCS
protocols and state and federal laws when disclosing or confirming patient information
Provide comprehensive and accurate information relating to all services and options available to patients including but not limited to:
Call Handling - All other Interactions:
Additional Tasks:
General Responsibilities:
Minimum Qualifications:
1-2 years of experience working in a fast-paced, high-volume environment
High school diploma or equivalent
Ability to navigate multiple computer programs and websites at once
Excellent verbal and written communication skills, including the ability to change communication style according to the needs of the audience or situation
The ideal candidate can work with patients from diverse backgrounds, create a positive work environment, maintain confidentiality, and communicate effectively.
Benefits:
This position is eligible for:
A comprehensive benefits package, including:
Medical, Dental, Vision - With equity-based premium tiers
NICE HEALTHCARE - free, virtual primary care for entire household (in-home available for qualifying locations) Services include: 80 free labs, free x-rays, and physical tests, live, virtual physical therapy, 550+ free medications
Flex Spending Account
Life insurance
PTO, Float holidays, Volunteer Paid Time Off, Paid Holidays
403(b)
Eight weeks paid Parental Leave
Pet Insurance
Please note:
We require all PPNCS employees, volunteers, interns,... For full info follow application link.
Equal Employment Opportunity
Refer to ID 77222879_2 when applying |
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