WI3827155

1

High School Diploma/GED

High School Diploma/GED Equivalent

Unspecified

40

JOB REQUIREMENTS: Customer Service Representative Location: New Berlin,
US Job Family: Consumer Country/Region: United States Customer Service
Representative \| Atos Medical-US \| Hybrid work schedule\| New Berlin,
WI Join a growing company with a strong purpose! Do you want to make a
difference for people breathing, speaking and living with a neck stoma?
At Atos Medical, our people are the strength and key to our on-going
success. We create the best customer experience and thereby successful
business through our 1200 skilled and engaged employees worldwide. About
Atos Medical Atos Medical is a specialized medical device company and
the clear market and technology leader for voice and pulmonary
rehabilitation for cancer patients who have lost their voice box. We
design, manufacture and sell our entire core portfolio directly to
leading institutions, health care professionals and patients. We believe
everyone should have the right to speak, also after their cancer.
That\'s why we are committed to giving a voice to people who breathe
through a stoma, with design solutions and technologies built on decades
of experience and a deep understanding of our users. Summary In this
Customer Service role, you provide excellent customer service while
managing inbound and outbound calls, order entry, technical product
support, problem resolution, coordination of order process flow,
customer file maintenance and performing general duties according to
department and quality procedures. The typical day for a Customer
Service Specialist in a call center environment includes answering 50-70
inbound calls per day. These calls range from patients looking to place
an order to physicians with questions about products. Detail is critical
to this position as before they can place an order with a client they
must ensure they have a valid prescription and that their insurance
information is up to date. Essential Functions Customer Service Support
distribution of Atos Medical Products by communicating with customers on
the telephone, via email, mail and fax. Respond to every voicemail,
email, or internal customer within four hours. Provide 1 business day
turn-around for all material requests (from both customers and sales
reps.) and timely computer entry of customer orders. Process existing
customer sales orders according to department instructions and quality
procedures. Act as a backup to Customer Support by processing new
customer sales orders and customer requests in periods of high volume.
Maintain customer satisfaction through quality service, polite
mannerism, educated answers and thorough follow-up. Continuously resell
the value of Atos products to all customers. Maintain departmental
standards for one call resolutions and minimal calls to voicemail.
Responsible for prompt courteous customer service including accurate
order entry. Represent the Company\... For full info follow application
link. EOE M/W/Vets/Disabled \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/9986D0583CA149F8