Solution Analyst- Training: Deloitte Consulting, US Delivery Center
Are you a passionate pioneer in communication, transformation, and technology? Or a solutions builder who wants to work in a collaborative environment with a strong company culture, without the extensive demands of travel? If so, consider an opportunity with our innovative and forward-thinking US Delivery Center (USDC).
At Deloitte's US Delivery Center (USDC) we help clients achieve a higher level of service in operational efficiency and business value. The USDC leverages scale, talent, and a center delivery model to provide high quality, cost-effective service with standardized processes and procedures. Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Our delivery centers are based in Mechanicsburg, PA, Lake Mary, FL and Gilbert, AZ.
Deloitte Consulting’s Human Capital practice is a leading global advisor and implementation partner working with companies, governments, and organizations around the world. Our goal is to improve our clients’ organizational results and impact by focusing on challenges at the intersection of business and people.
Interested? Learn more below:
Work you’ll do
As a Solution Analyst in the Human Capital Organization Transformation practice, you will act as an advisor to clients and assist them with the communications and training material design, development, and delivery necessary to successfully implement and adopt new technologies or business process changes. You will do this by performing the following job responsibilities:
- Align to our core RICCE values (Respect, Inclusion, Community, Commitment and Excellence)
- Support design, development and delivery of training materials and training while executing on the overall project timeline and key milestones
- Support project requirements as documented in the Training Plan/Statement of Work
- Utilize a Training Content Style Guide that includes tone of voice, glossary and guidelines to develop training materials
- Develop creative training solutions to meet client goals through use of various Adult Learning Principles and ADDIE framework; rationalize solutions to delivery leads and subject matter experts
- Utilize strong problem-solving and troubleshooting skills while exercising judgement and managing ambiguity
- Execute ideas and concepts effectively under pressure with tight deadlines
- Incorporate delivery lead and subject matter expert feedback into training materials in a timely fashion
- Support vILT and/or Train-the-Trainer delivery
- Develop customized training solutions and draft deliverables utilizing strong skills in problem solving, grammar, punctuation and attention to detail
- Employ research and analytical thinking in project work
- Contribute to practice development initiatives including culture building, internal community involvement, eminence, recruiting, whitepapers, etc.
The Team
The Organization Transformation practice is about transforming the organization to support its business strategy. This involves helping our clients move from where they are today to where they need to be in the future. It could include changing the organization’s culture, modernizing specific functions, re-designing the organization structure, and will require a combination of change management actions to execute the transformation. To enable our success, it will be critical to use data and insights to inform better ways of working together.
Qualifications
Required:
- Bachelor’s degree completed by August 2024 in these or related areas of study
- Business, Management, Human Resources, Instructional Design, Education, Psychology, Organization Behavior or other related field
- Strong academic track record (minimum GPA of 3.0)
- All USDC Practitioners will be expected to co-locate up to 30% of their time. This may include a maximum of 10% overnight client/project travel
- Must live in a commutable distance to one of the following Delivery locations: Gilbert, AZ; Lake Mary, FL; Mechanicsburg, PA
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
- Must be able to obtain the required level of security clearance for this role
- Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint, MS Word, MS Excel)
Preferred:
- Familiarity and understanding of business, management, human resources, or instructional design, development and delivery
- Project management support and work plan development experience
- Experience and use of adult learning principles, ADDIE modeling, System Development Life Cycle (SDLC) and authoring tools (Captivate, Vyond, Articulate, Camtasia, etc.)
- Risk and issue management background
- Demonstrated interest in human capital work through internships, professional organizations, volunteer work, coursework, certifications, conference attendance, etc.
- Ability to maintain integrity and professionalism
- Creativity, self-confidence, and a demonstrated ability to manage ambiguity
- Strong listening skills and attention to detail
- Strong teamwork and interpersonal skills
- Comfort with learning new technologies
- Awareness of ADDIE Methodology and Adult Learning Principles
- Demonstrated training material design, development, and delivery experience
- Strong attention to detail, time management, and task completion skills
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