WI3655653

1

Bachelor's Degree

Bachelors Degree

Unspecified

40

JOB REQUIREMENTS: JOB DESCRIPTION Position Type : Full time Type Of Hire
: Experienced (relevant combo of work and education) Education Desired :
Bachelor of Commerce/Business Travel Percentage : 0% Job Description Are
you curious, motivated, and forward-thinking? At FIS you\'ll have the
opportunity to work on some of the most challenging and relevant issues
in financial services and technology. Our talented people empower us,
and we believe in being part of a team that is open, collaborative,
entrepreneurial, passionate and above all fun. What you will be doing:
Develops strong working relationships with assigned clients and FIS
resources. Demonstrates financial management and revenue achievement of
assigned territory through use of appropriate tools to track accounts
receivable, calculate service level credits and billing. Manages and
communicates expectations internally and externally. Manages the service
component of the client relationship. Conducts service value reviews.
Educates clients on various FIS processes and procedures assisting with
awareness, navigation and self-help tools (note: this role is not
responsible for opening up requests or being the direct point of contact
for support or project related items. Conducts regularly scheduled
status calls with client to discuss important key service topics, to
review projects in clients queue and to discuss available service
offerings. Acts as an escalation point between client and request desk.
Reviews variance reports and invoices, conducts periodic billing
reviews, ensures credits, write-offs and payments are properly applied,
works with assigned clients, managing director/relationship manager or
billing team to resolve billing issues and at times functions as a
collection agent. Monitors monthly service level/availability management
reports to identify possible trends in service level agreement (SLA)
\"misses\" and\... For full info follow application link. FIS is an
equal opportunity employer. We evaluate qualified applicants without
regard to race, color, religion, sex, sexual orientation, gender
identity, marital status, genetic information, national origin,
disability, veteran status, and other protected characteristics. The EEO
is the Law poster is available here:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf For
positions located in the US, the conditions below apply. If you are made
a conditional offer of employment, you will be required to undergo a
drug test and background check (including criminal record check) ADA
Disclaimer: In developing this job description care was taken to include
all competencies needed to successfully perform in this position.
However, for Americans with Disabilities Act (ADA) purposes, the
essential functions of the job may or may not have been described for
purposes of ADA reasonable accommodation. All reasonable accommodation
requests will be reviewed and evaluated on a case-by-case basis.
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/9F9BDBFE8DF74CB3