We are seeking a Patient Account Representative to join our healthcare team in San Mateo, California. In this role, you will be responsible for handling patient-related tasks, maintaining accurate patient records, and ensuring smooth patient and workflow within the department.
Responsibilities:
• Manage patient flow including pre-visit preparation, assisting with the patient visit, and post-visit duties.
• Execute a plan to meet the needs for registration, scheduling, billing/claims inequities, and general questions.
• Assist in resolving issues and improving the quality of care, ensuring necessary authorizations are obtained prior to patient visits.
• Update patient demographics and troubleshoot any billing problems that may arise.
• Prepare patients for appropriate exams/procedures by reviewing Electronic Health Record (EHR) for health maintenance, disease management, overdue or due-soon services, and pend orders, when appropriate.
• Assist the Clinician with EHR In-Basket management for prescription refills results, authorizations/referrals and non-clinical secure e-messages.
• Manage rooming and patient flow, ensuring that exam rooms are clean, stocked and appropriately set up each day prior to rooming patients.
• Provide informational pamphlets and after care instructions to patients, and/or after visit summary as instructed by the Clinician.
• Receive and record lab/radiological test results via telephone or computer and ensure that those results and related reports are with the patient’s medical record at the time of the patient’s visit.
• Relay Clinician instructions/orders to pharmacy (refills only without changes), patients and other entities via computer, phone, fax or email.
If you are interested in this role, please apply and call us at (510)470-7450 ASAP.
• Minimum of 2 years of experience in a similar role within the healthcare or NHS industry.
• Must have be a Certified MA
• Proficiency in using CRM and EHR systems.
• Experience with McKesson is highly desirable.
• Strong skills in Microsoft Excel and Microsoft Office Suites.
• Familiarity with Benefit Functions and Billing Functions.
• Experience in handling Cash Activity and Claim Administration.
• Proficiency in Complaint Handling.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Must possess strong problem-solving abilities and attention to detail.
• Demonstrated ability to maintain confidentiality and handle sensitive information with discretion.
• Familiarity with healthcare terms and procedures is preferred.
• Strong organizational skills and ability to prioritize tasks effectively.
• Must have a proactive approach and the ability to work independently as well as part of a team.