Working/Functional Title
Enterprise Monitoring Administrator
Position Summary
The Enterprise Monitoring Administrator will independently develop complex technical specifications for the enterprise monitoring infrastructure and perform daily administrative tasks. This incorporates researching, creating, and adding monitors and alerts using SolarWinds for mission critical devices.
This position will include the following duties:
- Develops viable solutions and analyzes escalation steps for resolution using current monitoring tool 'SolarWinds'. Also responsible for monitoring health of enterprise monitoring tool.
- Installs, configures, implements, and supports SolarWinds.
- Acts independently as a monitoring liaison to IT staff on their monitoring requirements.
- Develops and implements monitoring scripts within SolarWinds.
- Assists in planning, developing, and implementing new policies, procedures and practices related to new or updated software.
- Collaborates with multiple MSU IT customers to identify monitoring requirements and reporting metrics. Also provides customized reports and dashboards.
- Participates as an independent, fully functioning professional member of large/complex project teams.
Michigan State University (MSU) is a top 100 global university located in East Lansing, three miles east of the state’s capitol. The MSU community includes more than 12,000 faculty, academic and support staff, as well as 49,695 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.
MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement.
Diversity, Equity and Inclusion (DEI) are essential elements, vital to the culture MSU Information Technology endeavors to cultivate. This includes providing opportunities and access for all people which incorporate differences of race, age, color, ethnicity, gender, sexual orientation, gender identity, gender expression, religion, national origin, migratory status, disability/abilities, political affiliation, veteran status and socioeconomic background.
Unit Specific Education/Experience/Skills
Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program; one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; experience administrating an enterprise monitoring tool and the configuration of the tool; experience in Windows or Linux; experience working with networking devices (Cisco or Juniper); understanding of application architecture; basic knowledge of VMware and MS-SQL; or an equivalent combination of education and experience.
Desired Qualifications
- Administrative experience using SolarWinds.
- Self-motivated, ambitious, and dedicated team player whose strengths include organizational skills, detail oriented with high level of accuracy and excellent analytical skills.
- Strong troubleshooting skills, ability to identify and resolve problems exercising excellent judgment.
- Excellent verbal and written communication skills.
- Ability to work independently and as an effective member of a team and on several projects simultaneously in a deadline-oriented environment.
- Experience in at least one scripting language such as Java Script, Powershell, VB Script, etc.
- Completion of certifications: CompTIA A+, CompTIA Network.
- Experience with helpdesk ticketing and tracking software.
- Experience using Enterprise scheduling software.
Equal Employment Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.
Required Application Materials
Resume and cover letter
Special Instructions
Three professional references knowledgeable of your work.
Work Hours
STANDARD 8-5
Website
https://tech.msu.edu
Remote Work Statement
MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.
Bidding eligibility ends on 11/7/2023 at 11:55 PM
