WI3639230

1

High School Diploma/GED

High School Diploma/GED Equivalent

Unspecified

40

JOB REQUIREMENTS: Description Job purpose for Lead Teller position: This
position is a leadership role in the branch that directs the daily
administrative and operational functions of the teller area, including
dotted line supervision of the teller staff. This includes training
staff on operations, remaining updated of the policies and procedures
that should be adhered to, makes judgement decisions related the
customer transactions and interactions and coaches to referrals. The
Lead Teller is responsible for maintaining and deepening customer
relationships by providing superior customer service and referring bank
products and services, as well as ensuring consistency around customer
experience. The Lead Teller is responsible for the operational integrity
of the branch, along with the Community President and/or Assistant
Manager of the Branch and may be called upon as the acting manager in
the absence of a Community President, in offices without Assistant
Managers. Duties and responsibilities for Lead Teller position:
Effectively process customer transactions with a high level of
integrity, accuracy and knowledge. Assist Branch Management with the
administrative and operational processes, activities and workflow
procedures for the front line staff, ensuring all customers are assisted
promptly, professionally, accurately and appropriately. Assist Branch
Management to generate and maintain retail banking relationships through
sales and relationship building calls and activities to meet sales and
branch growth goals. Acts as primary source for teller questions and
assists Branch Management with the training and development of
employees. Support the sales process by identifying customer needs,
promoting current promotional offers and referring customer to Bankers
and other lines of business (i.e. WIS and WMC) for further assistance
with bank products and services. Maintain knowledge of WSB\'s core
processing system, WSB products and service, WSB policies and
procedures, and regulatory requirements governing retail deposit
accounts. Build and strengthen customer relationships by providing an
unparalleled banking experience as set forth in WSB\'s Mission. Answer
customer questions and resolve related account issues, including phone
and in-person. Keep abreast of industry trends, standards, and external
factors that may affect the bank. Recommend reasonable changes to
policies, procedures, and products. Operates in full compliance with
internal policies/procedures, as well as applicable regulations/laws
Other duties as assigned Qualifications for Lead Teller position:
Experience Required - 6 months of sales and/or customer service
experience Preferred - 2-4 years sales and/or customer service
experience in banking environment Education Required - High School
Diploma or general education degree (GED) Preferred - Associates or
Bachelor\'s\... For full info follow application link.
EOE-Minorities/Females/Vets/Disabled Affirmative Action Employer
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/BC3170F7568E4CDD