Job purpose
The dispatcher plans, schedules and dispatches loads, work orders and equipment for the conveyance of materials or freight for normal operations, service, or emergency needs. Engages with the drivers and communicates regularly with the terminal manager.
Duties and responsibilities
- Proficient at TMW Data Entry – including:
- Planning & delegating Daily/Weekly Plan
- Reviewing/communicating changes to plan as required.
- Demonstrates initiative & creativity to increase “Fill Rate” on completed loads per week.
- Understands and Escalates:
- Issues with problem drivers/lanes
- Recognizes trends in Customer Orders
- Customer concerns
- Broker/Carrier/Sister-Terminal concerns/opportunities
- Required to manage After hours calls & problem solving 24/7 Access.
- Understands Dispatching roles/issues with material management.
- Able to Plan/Assign loads to Drivers independently.
- Provides Professional Interface with Customers & Drivers– always representing Page.
- Communicates with Customers, other terminals, and Drivers appropriately via Totalmail, phone, email, text, etc.
- Knowledgeable and supports Safety, ELD, HOS & CSA communications with Drivers.
- Delegates administrative tasks
- Assists with Billing issues.
- Skilled in all duties & responsibilities of Dispatch Administration
- Works well with minimal supervision
- Safety sensitive position
- Ride along with company driver, gain an understanding of driver operations and work completed within their daily functions.
- Regular Attendance & Punctuality
Benefits:
- Meritain Aetna (2 plan options)
- Free Teledoc and single Medical Bridge when enrolling in company health coverage.
- Company sponsored HRA (Health Reimbursement Card)
- Excellus Dental
- Excellus Vision
- Group Sponsored Life/ADD 1x annual salary.
- Pet Insurance (3 plan options)
- Voluntary Supplemental plans offered through Colonial to include.
- (Accident, Disability, Cancer, Life/ADD, Medical Bridge, Teladoc)
- Company sponsored EAP (Employee Assistance program)
- Wellness Program to include support services of company Wellness Nurse
- 401K to include company match
- Monthly Profit Share
- PTO (Paid time off)
- Paid Holidays
- Verizon Discount program