Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a Full-time Optical Sales Associate to join our team in Escanaba, Michigan! On the job training provided.
Taking Care of our teams who take Care of our Patients
- Competitive Wages & Incentives
- 401K
- Volunteer Time Off
- Sick Pay
- Health & Wellbeing Benefits
- Voluntary/Cafeteria Offerings
- Employee Assistance Program
- On the Job Training & Certification
- Teammate Recognition Program
POSITION SUMMARY:
Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory.
DUTIES AND RESPONSIBILITIES:
CUSTOMER SERVICE
· Provide excellent customer and patient service according to company and Optical Center standards
· Analyze patient eyewear needs
· Recommend specific lenses, lens coatings and frames to satisfy patient needs
· Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions
· Order and dispense eyewear accurately and professionally
· Assist patients with proper frame repairs and adjustments
· Show patients how to insert, remove and care for their contact lenses
· Assist Optometrist with case histories and screenings
BUSINESS AND OPERATIONAL STANDARDS
· Maintain a complete knowledge of third-party plans and claims
· Explain promotions and special lens offerings to patients and customers
· Balance accounts
· Prepare work orders containing specific instructions for Optical Lab
· Process medical billing information
· Ensure proper merchandising of frame inventory
