in Cook - Chicago, IL

Job Description

Alteas Health is a rapidly growing, innovative dynamic company looking for a compassionate, resilient, self-starting, skilled provider who thrives in a fast-paced, ever-changing environment to join our clinical team. Focused on advancing the delivery of patient care by empowering the growth and success of our employees and valued partnerships; Alteas Health is a proven leader in providing sub specialty care to an underserved population throughout Illinois, Indiana, Kansas, Michigan, Missouri, Ohio and Wisconsin. 

Under the direction of the VP of Operations the Clinical Account Manager manages successful relationships with key clients, existing or not, and assists with access, privileges, and provider relations. Working closely with Operations Teams to drive sustainable growth and create effective client, provider, and patient care strategies. 

Key Responsibilities: 

• Serve as the primary point of contact for senior care community clients, addressing their needs and

resolving concerns promptly to ensure satisfaction and trust. 

• Build and maintain strong relationships with healthcare providers and clients, aligning services  with organizational goals and fostering long-term partnerships. 
• Obtain and maintain administrative access to facility EMR systems. 
• Facilitate patient consents, ensuring proper documentation and adherence to clinical and legal  requirements, in coordination with the care team. 
• Conduct spirometry tests as needed, collaborating with providers to ensure accurate results and  seamless integration into patient care plans. 
• Provide training and education to facility staff, equipping them with the knowledge and tools to  optimize workflows, meet compliance standards, and improve care outcomes. 
• Attend Quality Assurance and Performance Improvement (QAPI) meetings, representing the  organization and contributing actionable insights to enhance care delivery and operational  performance. 
• Collect and analyze client feedback and research customer needs to identify opportunities for  service improvement and expansion. 
• Submit regular reports to facilities, maintaining clear and professional communication to ensure  transparency, accountability, and alignment with client expectations. 
• Act as a liaison between providers and clients to address concerns, mediate conflicts, and promote  services that align with client objectives and needs. 
• Coordinate onboarding for new providers, ensuring they fully understand practice policies,  procedures, and performance expectations to succeed in their roles. 
• Maintain accurate and timely records in Pipedrive, capturing client interactions, provider  performance data, and other key metrics critical to account management. 
• Provide trustworthy feedback, solutions, and after-sales support to build long-term relationships  with new and existing customers. 
• Ensure adherence to healthcare regulations and standards, safeguarding the confidentiality of client  and organizational information while maintaining professionalism. 

Minimum Requirements:

• 1 year of account management experience 
• 2 years of healthcare experience 
• LPN Licensure 
• Proficiency in MS Office and CRM software 
• Must be willing to travel by plane or car 

Preferred Requirements: 

• 3+ years of account management experience 
• 4+ years of healthcare experience 
• RN or LPN licensure 
• Experience in a Senior Care Community settings 

Professional Skills: 

• Innovation 
• Integrity and Humility 
• Excellent verbal, interpersonal, and written communication skills 
• Ability to work independently 
• Team player with the ability to work in a fast-paced environment 

Alteas Health is dedicated to contributing to the success of our T.E.A.M by providing: 

• Insurance Benefits (waiting period may apply) 

o Medical (50% employer paid for employee coverage) 

▪ PPO 

▪ HMO 

▪ HD PPO 

o Dental 

o Vision 

o Group Life 

o Employer Paid Life 

o Hospital Indemnity 

o Accident Coverage 

o Critical Illness 

o Short-Term Disability 

o Long-Term Disability 

o FSA/LPFSA 

o HSA 

• 401K 
• Competitive Salary 
• Travel Accommodations and Per Diem