WI3664248

1

High School Diploma/GED

High School Diploma/GED Equivalent

Unspecified

40

JOB REQUIREMENTS: Position Description: Every day, in ways both big and
small, the Medical College of Wisconsin (MCW) is impacting lives for the
better. MCW \... change making for a healthier Wisconsin. As an
Appointment Services Lead, you will assists the Appointment Services
Manager and Supervisor to ensure smooth and efficient operation of the
Appointment Services Department. Ensures that self and team have the
tools and coverage necessary to service Froedtert & Medical College of
Wisconsin patients in any way possible, particularly with regards to
patient registration and scheduling to ensure a quality experience.
Tasks are completed for many specialties and a large group of physicians
(typically 100 or more) across the many locations of our clinical
enterprise following detailed protocols and scheduling tools. Helps
patients schedule with the right physician at a time and location most
convenient for them and complete full registration and insurance
coverage set up to help ensure proper payment for services rendered.
Responsible for team communication, work delegation, quality review,
training employees and monitoring of staff performance. Act as a role
model for team members. Responsibilities: Trains and monitors
performance of assigned team and regularly evaluates their work and
provides feedback as part of ongoing training as well as the performance
evaluation process. Communicates information/updates regularly to ensure
team members have the needed knowledge to perform job duties and
delegates tasks to meet service standards. Facilitates team building.
Schedules, cancels and reschedules appointments via phone for multiple
specialties and locations including providing directions, instructions
and other information regarding appointments. Triages calls to determine
caller needs and provide excellent customer service, doing whatever
possible to meet patient needs. Responds to inquiries and/or routes
calls, messages and requests to appropriate individuals or areas.
Encourages patients to sign up for MyChart and the Froedtert & MCW App
to help manage their healthcare electronically and steps them through
the process to get activated on these online tools. Completes full
registration including setting up insurance coverage for new patients
and verification of registration and coverage information for
established patients. Runs electronic eligibility to verify coverage
information and ensures the insurance is accepted by our physician
groups. Completes MSP questionnaires with Medicare patients. Works
through referral queues, faxes, email, and other correspondence
following detailed guidelines to schedule\... For full info follow
application link. EEO/AA Minorities/Females/Vets/Disability The Medical
College of Wisconsin is an affirmative action/equal opportunity employer
and does not discriminate in hiring or employment on the basis of age,
sex, race, color, religion, national origin, veteran status, disability
or sexual orientation. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/7EF8CD0000BE4B0B Qualified females, minorities, and
special disabled veterans and other veterans are encouraged to apply.