The Sr. ITAM Customer Success Manager (SR. CSM) is responsible for managing, expanding and renewing contracts with SHI’s customers. The SR. CSM will help existing customers to maximize their investment in our ITAM programs. The position reports to the Manager – ITAM Customer Success and ultimately to the Director of ITAM Customer Success.
The SR. CSM will join the IT Asset Management department (ITAM) and will be the principal point-of-contact for an allocated set of SHI key customer accounts. Critical to success in the position will be the development of multi-contact and multi-level relationships within the customer account, including C-level sponsorship.
This position can be based either remotely or from our Somerset NJ, Austin TX, Milton Keynes UK, Paris France offices. This role may require up to 25% travel.
Founded in 1989, SHI International is an $14 billion global provider of IT solutions and services. SHI currently has 6,000 employees worldwide.
To learn more about SHI International Corp, visit our website: www.shi.com/careers
What SHI Can Offer:
Includes, but are not limited to:
Renewal Responsibilities:
Customer Success Responsibilities:
Work with allocated customers to present and promote ITAM Services through conference calls, on-line meetings, and face-to-face customer presentations:
Preferred Skills
The SR. CSM will have the aptitude to study and pass the following accreditations within 12 months of commencing the role:
Preferred Certifications:
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