Job Information
ABM Industries Plant Lobby Guard at Virto Carlisle, PA in Carlisle, Pennsylvania
Overview
Position Summary Details
This position will provide visitors with directions and any information they require, ensuring that they’re greeted with courtesy every time as they enter the facility or office building. It’s important that the individual in this role can stay calm under pressure or when dealing with a dissatisfied customer.
Responsibilities
Maintains their work area, which is often a business entrance, performing housekeeping duties to ensure cleanliness and adhere to control and security policies. Helps guests feel comfortable and gives a positive first impression.
Anticipates and responds to guests in a friendly and positive manner
Communicates clearly and professionally while interacting enthusiastically with guests and co-workers
Guests may sometimes be frustrated, confused, or angry, so it’s vital that greeters are able to remain calm, professional, and polite
Has knowledge of relevant products, policies and procedures
Works as a team player in meeting guest needs and actively contributing to the efforts of all other departments
Attends all required Department scheduled shifts, meetings and training sessions
Maintains a safe work area
Able to enact facility emergency procedures
Provides optimal levels of customer service wherever possible
Analyzes the customer’s requirements and help them find the best solution by directing them to the appropriate department.
Qualifications
One year of similar experience preferred.
Must meet all requirements to receive required badges and seals (if applicable), including successful completion of a background check and ten-year work history
REQNUMBER: 84421
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.