Job Description
Center of Excellence Customer Coordinator
Job Locations
US-WI-Milwaukee | US-IL-Aurora | US-MI-Grand Rapids | US-IN-Indianapolis | US-OH-Columbus
ID
2024-9632
Category
Sales and Marketing
Position Type
Full Time
Overview
Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.
Position Summary
Under the direction of the Director, the Customer Center of Excellence Coordinator is an essential member of CoE working closely with the Recruitment Program Manager and Sales Trainer in delivery of donor recruitment tools, campaigns and promotions to account representatives, marketers and stakeholders responsible for meeting collections goals and ensuring a safe and healthy supply of blood to our state hospitals. This role supports content creation and delivery of programs and training for recruitment and marketing.
Responsibilities
Recruitment Enablement: Provides local donor recruitment team appropriate recruitment tools and training: * Assists in ideation, creation and organizing marketing tools and assets in a way that is seamless and accessible to donor recruitment team and hosts * Regular and frequent communication with local stakeholders * Address stakeholder concerns and issues in a professional and timely manner
Program Delivery * Supports Donor Recruitment Programs Manager with developing programs to aid in donor recruitment and coordinator engagement and retention, including designing account representative or sponsor competitions, new donor programs, education and development, performance tracking, and reporting * Assists in coordinating local delivery and training on campaign tools and promotional items with field marketing team * Partners with Loyalty Program team on implementation of programs and promotions
Training Support * Partners with Sales Trainer on development and delivery of educational materials to include onboarding of new hires, CRM training, and CoE sponsored development programs * Supports creation of coordinator tools and helps manage coordinator social channel
Cross-Functional Support: * Actively collaborates and communicates with peers in Customer Center of Excellence, Field Marketing, Corporate Marketing, PR, Recruitment, and Contact Center * Partners with stakeholders to solicit feedback on needs and programs * Coordinate timely fulfillment and delivery of projects
Coordinate approved CoE projects within specific timeframes
Represents Versiti and CoE at designated meetings
Maintains required records, reports, and files as pertains to areas of responsibility
Participates in professional education to keep up to date on relevant developments in the field
Build relationships with local stakeholders to collaborate and deliver on expectations
Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
Understands and performs in accordance with all applicable regulatory and compliance requirements
Complies with all standard operating policies and procedures
Qualifications
Education
Bachelor's Degree in marketing, education, communication or other related field required
Experience
1-3 years experience in education, sales or marketing field required
Knowledge, Skills and Abilities
Working knowledge of current marketing communications tools and technologies required
Demonstrated ability to work across teams desired
Demonstrated ability to work under tight deadlines required
Demonstrated ability to effectively communicate project status, deliverables, and results required
Organized and detail oriented preferred
Strong communication skills - both written and verbal preferred
graphic design capability desired
Critical thinking and proactive problem solving required
Tools and Technology
Personal Computer (desktop, laptop, tablet, or mobile phone) required
General office equipment (printer, scanner) required
Microsoft Suite (Word, Excel, PowerPoint) required
Project management software (basecamp, trello, etc) required
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We embrace and encourage diversity in our workforce.
Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
We participate in eVerify.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
We are a tobacco/smoke-free workplace.
