WI3632996

1

Vocational Degree

Associate Degree

Unspecified

40

JOB REQUIREMENTS: Position Summary: The University of
Wisconsin-Platteville invites applications for a Technology Support
Specialist. This position will provide services that are tailored to
computer needs of the City of Platteville staff. This role will provide
Microsoft O365 administration and support related to moderately complex
systems used for business operations, provide analytic/diagnostic
services to City employees regarding computer hardware and software
problems, provide additional support in specialized systems and end user
training as assigned. Applicants hired into this position can work a
hybrid schedule. This will be discussed during the interview process.
This position is a full-time and eligible position with a starting
salary of \$55,000/year, commensurate with qualifications and
experience. This is a 1-year position, with the possibility of
continuation (dependent on funding). Responsibilities: Manage the O365
accounts for the City of Platteville Answer calls of city clients in
person on location or off site by phone or IT-based communication tools
and troubleshoot and resolve PC/Mac, software, network and other
workstation-related problems and issues Provide Tier 2/3 support to
specific city related software/hardware Complete procurements,
installations, configurations, repairs, automations, and modifications
of complex technology hardware, software, and associated components
independently Reporting and escalate issues through the appropriate
channels Effectively communicate verbal and written information, and in
a user-friendly/non-technical manner as appropriate, with team members
and customers Document all user related correspondence thoroughly
Communicate IT rules and regulations that city staff must follow Adhere
to IT best practices and deliver outstanding customer service and
satisfaction to clients in an agile work environment Assist in the
insurance that IT Support Services performance metrics are consistently
met or exceeded Meet with City of Platteville employees, individually or
as a group to facilitate technology related planning, projects, and
purchasing activities Identify areas for process or policy improvement
What You\'ll Need to Succeed: Associate\'s or Bachelor\'s degree in IT
related field. Experience troubleshooting hardware and software. Ability
to document in writing steps taken when building and troubleshooting
compute environments. Team oriented. Ability to\... For full info follow
application link. The University of Wisconsin-Platteville is committed
to recruiting, supporting and fostering a diverse, inclusive and civil
community of outstanding faculty, staff and students, and is an AA/EEO
Employer. The names of nominees and applicants who have not requested in
writing that their identities be kept confidential, and of all
finalists, will be released upon request. A criminal background check is
required for employment. Applicants must be legally entitled to work in
the U.S. at time of hire. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/F0CB4A59F83B43A1