Lead Medical Assistant
Job no: 502071
Work type: Full-Time
Location: Other - Philadelphia, PA
Categories: Drexel University, College of Nursing and Health Professions

Job Summary
The Lead Medical Assistant is responsible for supervision of Medical Assistants at the site, facilitating patient access and provides the necessary supports through primary care to uphold the health center mission by assuring that patients receive health care that is competent, caring, and meets with a high degree of satisfaction
Essential Functions
Supervises Medical Assistants
Collaborate define job responsibilities and oversees work assignments and scheduling for Medical Assistants
Recruits, orients, develops and evaluates Medical Assistants
Handles performance issues and participates in feedback with staff members, including performance evaluations, discipline and commendations.
Proactively manage patient flow in primary care to ensure patients are scheduled according to the scheduling protocol in collaboration with the Practice Manager and Lead PSR as needed.
Partner with NP/MA team to expedite primary care delivery workflow.
Review daily schedule to optimize appointment scheduling, patient flow, Responsible Provider consistency, and correct any template errors.
Assist with clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficient and quality services
Screen patients for acuity by phone and in person; collaborate with Clinical Nurse to triage patients with complex needs.
Work with MAs to ensure completion of requests for referrals and refills in a timely manner.
Collaborate with the Clinical RN regarding medication refill requests.
Assign NP and MA daily pairings
Ensure i2i huddle reports are printed out and made available to PC staff every morning for the daily morning huddle.
Serve as VFC back up coordinator, demonstrated knowledge of VFC program.
Report PAC scheduling errors/issues to Call Center Manager.
Work with Primary Care leadership to ensure compliance with Quality Assurance program
Ensure laboratory protocols and quality controls are being followed
Demonstrate knowledge of infection control and OSHA requirements, collaborate with Compliance to ensure staff are trained and correct procedures are followed in case of bloodborne pathogen exposure
Assist in resolving registration/tablet questions/issues
Assist with patient complaints, rapid response and incident reporting
Oversee document management in the back office (scanning/faxing
Coordinate the inventory, ordering and supply stock maintenance of medical supplies.
Provide sick/vacation leave backup for medical assistants, and other clinic support staff when no other resources available.
Other duties as assigned
Required Qualifications
High School Diploma or GED
At least 5 years of experience working as a Medical Assistant
Current Medical Assistant Certification in Commonwealth of PA
Must have a commitment to excellence and high standards.
Must have excellent written and oral skills, strong organizational, problem-solving and analytical skills.
Must have ability to multitask, manage priorities and workflow.
Required to have versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm and have acute attention to detail
Required to have the ability to deal effectively with stakeholders at all organizational levels and with external customers.
Preferred Qualifications
Experience working within a community-based health center preferred
Exemplary organizational skills and ability to prioritize
Highly responsible and reliable as well as courteous
Unconditional ability to maintain patient confidentiality
Ability to function as a team member
Computer Competency with Word Processing
Experience working with an Electronic Medical Record system
Attendance and punctuality is necessary.
Ability to work well with a multidisciplinary team.
Ability to problem solve, and be self-motivated.
Able to operate computer software with training.
Expected to have strong interpersonal skills and have the ability to understand and follow written/verbal instructions.
Able to work independently, be self-directed with tasks.
Support FPCN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact  with the organization, including children, adults, families, caregivers, and staff.  Uphold the commitments that include: non-violence, emotional intelligence, social learning, open communication, social responsibility, democracy, and growth and change. Specifically:
Demonstrate cultural competence/proficiency in interactions with others by treating co-workers, colleagues and those receiving service with respect and fairness at all times.
Ability to build and maintain positive and professional relationships based on respect, trust, and safety.
Ability to create a space for staff and those we serve to feel physically and emotionally safe.
Ability to support individuals on their paths to recovery and healing and resist re-traumatization of staff and patients.
Demonstrate exemplary problem-solving, communication, interpersonal, and conflict resolution skills.
Ability to work effectively as a team member.
Physical Demands
Typically sitting at a desk/table
Typically standing, walking
Lifting Demands  25lbs
Location
Other - Philadelphia, PA
Additional Information
This position is classified as Exempt with a grade of G, $32,530 - $48, 790. The offered salary is dependent upon internal equity and the successful candidate's competencies, education, and experience.
For more information regarding Drexel's Professional Staff salary structure and Compensation Guidelines & Policies, please visit the .
Please review the  for some information on our benefits offerings.
Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.
Review of applicants will begin once a suitable candidate pool is identified.
Advertised: Oct 23 2023  Eastern Daylight Time
Applications close: Feb 29 2024  Eastern Standard Time

Drexel University is an Equal Opportunity/Affirmative Action employer, welcomes individuals from diverse backgrounds and perspectives, and believes that an inclusive and respectful environment enriches the University community and the educational and employment experience of its members. The University prohibits discrimination against individuals on the basis of race, color, national origin, religion, sex, sexual orientation, disability, age, status as a veteran or special disabled veteran, gender identity or expression, genetic information, pregnancy, childbirth or related medical conditions and any other prohibited characteristic. Please visit our website to view all University Policies and Workplace Postings.