• High school graduate or GED.
• Graduate of an accredited medical assisting program
• Current Certified/Registered Medical Assistant Certification
• Minimum of one year of work experience in a medical office (preferred)
• CPR certification within one month of employment.
• Valid Ohio driver’s license, current certificate of vehicle insurance, and access to reliable transportation to all assigned work locations.
• National Incident Management System (NIMS)/Incident Command System (ICS) 100.c, 700.b, and 200.c certifications within one month of employment.

Promotes and supports population health by performing a variety of medical assisting activities in a medical and dental environment; participates in the management of patient flow through the Erie County Health Department/Erie County Community Health Center’s patient services; works directly with medical providers and assists with patient care and office procedures; performs patient registration/clerical duties as needed; schedules appointments; navigates care for patients; enters patient information into the electronic health record; initiates patient centered medical home (PCMH) and patient referral systems of care. 

Under general supervision and/or as part of the Primary Care and Clinical Services team, performs the following functions within the framework of the Erie County Health Department/Erie County Community Health Center’s provision of the core functions and essential services of public health:

• Prepares for patient visit through pre-visit planning process.
• Interviews patients to obtain medical information and records in Electronic Health Record.
• Measures patient’s vital signs, height and weight and records in Electronic Health Record.
• Performs routine screening tests per licensed provider order.
• Assists providers with exams and procedures.
• Manages patient medical record information, diagnostic reports, referral, and consultation notes.
• Assists in the management of infection control measures through the cleaning of exam/procedure rooms, cleans, and sterilizes instruments and disposes of contaminated supplies consistent with infection control guidelines, performs cleaning and spore testing of autoclave sterilizer according to established guidelines and maintains appropriate records.
• Participates in the management of supplies and the restocking of exam rooms.
• Assists with training and orientation of new employees.
• Greets and directs clients to the appropriate office within the Agency.
• May modify and update desk procedures that relate to assigned work.
• Shares responsibility for proper maintenance and operation of office machines
• Obtains and completes appropriate patient forms, ensures patient confidentiality, and maintains orderly medical records. Follows established public health medical records policies and procedures as well as the State and Federal laws that govern the release of health care information.
• Duplicates, collates, scans, assembles, and files materials as requested.
• Relates public health science skills to the Core Public Health Functions and Ten Essential Services of Public Health.
• With general supervision, manages projects that support public health interventions.
• Adheres to Occupational Safety and Health Administration standards relevant to job duties, such as exposure to bloodborne pathogens.
• Must follow all safety policies and procedures to ensure an accident-free workplace.
• Assists with programs’ compliance with state and federal regulations and standards of care and practice.
• Provides support to Agency activities related to development and implementation of community health assessment, planning, program, and policy development and implementation activities.
• Adheres to ethical principles in the collection, maintenance, use, and dissemination of data and information.
• Maintains, updates, and uses computerized data management systems and utilizes informatics to improve program operations.
• Collaborates in the development of and provides technical and administrative support to Agency’s quality improvement performance management, and evaluation activities.
• Answers telephones: screens calls, responds to inquiries and/or refers callers to appropriate agencies or divisions.
• Process mail and email by attaching related correspondence or information before forwarding, responding to mail when appropriate; respond to mail that can be handled personally; identify priority and/or time-sensitive matters; and maintain security and confidentiality.
• Utilizes appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial, and ethnic backgrounds, sexual orientations, lifestyles, and physical abilities.
• Adheres to ethical principles and Erie County Health Department policy in the collection, maintenance, use and dissemination of data and information.
• Participates in new staff orientation.
• Performs all support activities related to Primary Care and Clinical Services Division and/or program purchasing according to Agency policies and procedures.
• Performs accurate numerical calculation.
• Identifies funding opportunities and new program areas to match Agency priorities using research tools. Participates in self-directed education to keep skills and knowledge current.
• Performs public health emergency response duties as assigned and consistent with job classification and training provided, in response to threats to the public’s health.
• Participates in Agency and community emergency response training and drills in support of disaster preparedness consistent with job classification.
• This position will be responsible for using quality improvement (QI) and performance management (PM) processes and/or techniques to improve the effectiveness of the public health programs. This includes, but is not limited to: creating, implementing, and evaluating performance standards and identifying, implementing, and assessing program quality improvement processes.
• Assumes responsibility for own professional growth and development by pursuing education, participating in professional committees and work groups, and contributing to a work environment where continual improvements in practice are pursued.
• Performs other duties as assigned consistent with job classification.
• Greets visitors and patients in a friendly, competent, professional, and informed manner.
• Eases any concerns or distress patients may exhibit during the intake process.
• Responds to questions with timely, accurate and complete information.
• Answers and redirects incoming calls as appropriate.
• Follows all regulations and requirements pertaining to public health, federally qualified health center (FQHC), and Agency policies toward the workplace.

• Responds with flexibility to changing needs.
• Ability to handle changing and competing priorities.
• Manages multiple tasks and deadlines.
• Supports and promotes the Agency’s vision, mission, and core values.
• Knowledge of the core functions and essential services of public health.
• Knowledge of basic interviewing skills.
• Knowledge of the community and its resources.
• Recognizes unusual or threatening conditions and takes appropriate emergency action.
• Knowledge of general office principles and practices.
• Knowledge of software applications relative to the position assignment.
• Knowledge of various computer programs (NextGen, Excel, Impact SIIS, etc.).
• Knowledge of basic accounting and mathematics.
• Knowledge of proper English grammar, usage, and spelling.
• Knowledge of action tracking on specific work assignments or other items related to work position.
• Knowledge of government structure and process.
• Reads and comprehends medical terminology, manuals, and records.
• Ability to keep accurate reports and records.
• Organizational skills.
• Requires a self-starter with the ability to work both independently and as a team member in a professional environment.
• Good natured with a positive attitude; able to perform under pressure.
• Ability to interact effectively and in a supportive manner with patients, stakeholders, and public peers.
• Always courteous and respectful regardless of race, creed, family and/or economic situation.
• Bilingual language skills a plus.
• Ability to use good judgment and persistence in overcoming challenges, addressing conflicts, and solving problems.
• Effective oral and written communication skills, including phone skills and etiquette.
• Attention to detail, and adherence to established policies and procedures required.
• A problem solver, with the ability to organize and prioritize responsibilities.
• Is flexible, and able to embrace and implement change.
• Working knowledge of Windows personal computer, Microsoft Word, and Excel.
• Knowledge and understanding of Patient Centered Medical Homes (PCMH) process.
• Knowledge and understanding of public health accreditation process.
• Criminal background verification required.
• Ability to time budget in areas of workforce development and Agency duties.

Due to the need for all Health Department personnel to respond to public health emergencies, the employee must be assessed for his/her ability to meet the physical demands of performing the following activities:

• Engage in the following movements: climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, lifting, fingering, grasping, feeling, and writing and repetitive motions.
• Must be able to be fitted and wear NIOSH 95 mask. (Requires the elimination of facial hair/beard.)
• Exert up to 50 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• Hearing ability sufficient enough to communicate with others effectively in person and over the phone.
• Ability to hear and respond to internal or external emergency or evacuation alarms.
• Visual ability must be sufficient enough to read typewritten documents, computer screen and drive a car.

If unable to demonstrate these abilities based upon a standardized, objective assessment performed by external occupational health professionals, all reasonable accommodations will be made, in compliance with the Americans with Disabilities Act and any other applicable Federal and Ohio law.

• General office settings in health department facilities, as well as occasionally in community sites including clients’ homes and workplaces.
• Work performed in the community is sometimes subject to conditions that range from inclement weather to dangerous conditions such as snow/ice, cold, heat, noise, wetness/humidity, vibration, sudden temperature changes, and poor illumination at the job site or due to travel on the job. Travel to and from off-site locations may subject workers to increased risk of driving hazards.  Community locations may subject workers to communicable diseases, insects and other disease vectors, toxins, hazardous materials, chemicals and animals.
• In all settings, employees in this classification may occasionally need to relate to members of the public who exhibit challenging atypical or hostile behaviors and/or communication.
• May include alternate sites, temporary locations and/or multiple locations depending on the public health emergency.